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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Calling

When I call my home phone from my cell phone, to show who is calling, a location shows up instead of my name. How do I change that?Thanks

Esim

How can i activate my esim, i have a subscription that had free esim.

No longer can make or get calls

When I try to make an outbound call (to a land line)a message comes on saying “2UT1 all circuits are busy …”. Everything else seems to be fine. Help???? My sister tried to call me and she said she couldn’t get through either. edited by computergeek...

Call forwarding to VM not working

I noticed when someone calls me and my phone is off, it still rings on the caller side as it rings when the phone is on, and I don't know that someone called me, people think that I'm not answering their calls

phone number never activated

hello, i have a phone number and paid $24 to you people and still never worked, never activated. i also cannot log in because it requires my phone number which i cannot revive text messages on!!!!!!

Update visa card

I need help to update my visa

Canada wide talking minutes

Hi - Need some help. My plan says, I have unlimited Canada wide minutes but when I tried calling a different Canadian province (I live in Ontario) I am getting message you are out of your long distance minutes. Any advice on this please.Thanks

Physical SIM does not work

Hello,I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.I would like to just cancel the service & get my money back.I've already gone with another provider.

Need help activating sim card. Customer service is not responding

Hello,I've run into a little problem and I seriously need help.I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, howe...

Resolved! Calls to the USA

Hello, I purchased a USA roaming call-text add-on about 2 hours ago, but am still unable to make calls to the USA from Canada. When I dial a number, I receive a voice message that I have used up all my minutes. Any suggestions for how I can call an A...

text

Hi Community, I am a new customer, I can't get my text to work. Any help would be great.

INTERNACIONAL

Can I make calls to Mexico?

US service

I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...

Resolved! I cannot send or receive text messages

It has been almost 2 weeks since I transferred my number. Something is wrong at your end or with previous provider. Please fix it ... I need this working to pass all sorts of MFA tests. Not cool.

Phone Number Porting

I'm trying to get Public Mobile to port my phone number to Virgin Mobile, without success.

Service is not working

My service is not working why

Friend has a strange login issue

So a friend of mine signed up for pm a few years ago, problem is she doesn't know which email she used to sign up with. Now when i tried to login for her its basically impossible. When i choose "forget email" it sends a code to her email which she ha...

Emergency calls olny

Says emergency call olny

Resolved! 2 sim cards, 2 numbers?

Hello. I have an account with PM, but I'd like a second number. I have a phone that has 2 sim card slots. Can I just get another sim card, and create another PM account? I'm assuming yes, but want to be sure.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Calling

Esim

No longer can make or get calls

Call forwarding to VM not working

phone number never activated

Update visa card

Canada wide talking minutes

Physical SIM does not work

Need help activating sim card. Customer service is not responding

Resolved! Calls to the USA

text

INTERNACIONAL

US service

Resolved! I cannot send or receive text messages

Phone Number Porting

Service is not working

Friend has a strange login issue

Emergency calls olny

Resolved! 2 sim cards, 2 numbers?

activating a new sim card

"MMS Messaging Requires Your Phone Number" Message Keeps Popping Up

I can't get messages

Refund in full

Full Refund

Transfering my PM subscription to Freedom

(Error Code: XXX) once trying to activate a sim card

Resolved! Canada + US Account: No network connection on iPhone in US

iMessage not activating

Can't port my number or chat with support agent

Monthly subscription

USA subscription but unable to text

Number transfer

E sim

Phone Number Incorrect

Account/Subscription Cancellation