Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As you all know (or for those who don't), Public Mobile doesn't issue any invoices when you pay, nor give you any receipts. In the past, I never had any need for invoices until the past couple of years when I started to do some freelancing at the sid...
I have automatic payment set. If I want to buy an add on can I just buy it and have public mobile take the add on out of the same account? Or do I need to manually deposit money into the account to cover the add on?
I have been doing deliveries around the city and have had issues with the GPS. Not sure if it is to do with my phone, Google, or Public?Happened 4 different times tonight where I would start going to my delivery destination and it would not read as d...
Will a Galaxy J5 prime work on PM?
I am presently in the U.S. until the end of MarchToday i reported both our phone found so we could keep our number.I thought the selection for talk and text here in the U.S. would allow me to contact the folks back home. Unfortunately I can't, and ma...
Just came back from the Richmond Centre Public Mobile. Amazing service from the team. Nicholas, Yanina and TJ were so helpful and got my phone into fine working order. Highly recommended!!
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I di...
I got this automated text from public mobile and not sure what to do about it“Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)”thanks
Hello there, I have a brand new phone, with a new Public Mobile SIM, and I ported my number over from Telus. My husband has the same phone and uses Public Mobile already, also ported from Telus last year, so I know this should work. My Public Mobile ...
My credit card is expiring and I need to update to my new card. Unfortunately the link in the self serve account is not working and I cannot click on anything related to my payments. Is there a workaround?
We are presently in the US until the end of the month.I reactivated our phones after reporting them lost or stolen while here in the U.S.I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.8.5GB at 3G Speed- Unlim...
My husband got himself locked out of his self serve account. He created a support account for this forum. When he clicked the link in the email confirmation it gave an error: 3ABB815F.He also gets an error if he tried to login to support: 55C492B8He ...
Could Public possibly come close with an unlimited data plan as much as the "Big 3" have done as of late?? I am greatly satisfied with my service and have been since I have become a Public Mobile customer and have even had an offer to me from Public ...
The system is not allowing me to make a payment. It says it does not recognize my debit card and that my account has not been charged. This is the card I have always used....
Hello, My husband's account was deactivated since Feb 2nd when he transferred to Rogers. However, his credit card was still charged for another three-month on Feb 11. As his account was deactivated he has no way to log in and check what is going on....
Hi Guys, I just moved from Rogers to Public Mobile and transferred my number. Everything seems to be working - aside from outgoing and incoming text messages. I can make calls, data works fine, but just can't send or receive texts. Anyone know how to...
I currently pay $40 and get 5 mb . Should I not be gettting the 500 free mb each month on auto renewal?
Hi All, Recently ported over from lucky mobile today and prior to being with lucky mobile I was on a work plan through rogers. When I was with rogers I had visual voicemail, when I switched to lucky that feature dissapeared. Now that I am with publi...
I don't see any 4G Plans. Does that mean my originla 4G (LTE) plan is now serving 3G speeds?
Can someone pls guide me as to how to set up voicemail?
I've tried everything to get into my account .... I've tried go to forgot password and when ask for my email to verify....comes back saying were unable to verify ur email ....then when I try to create account it does recognize my number
Dang. I'm sure I've seen it mentioned before. I've spent an hour or so searching with no luck. I really sympathize with people spending a pile of time looking for information only to finally give in and ask. Then some smart aleck will pipe in with we...
Hi!I got a plan with public mobile for my mom using my email and information, I was just wondering if I am able to add several lines using one account and email? I'm very new, sorry if this has been asked already. Thanks in advance!
Hi, I dont know if this is the right place to ask this question. My home phone number is a private number. When someone calls my cell from my home phone number, it is being auto-rejected. Does anyone know if and how I can fix this? Thanks
Does it work? Suspend and then "un"Suspend? Does it report your phone as stolen....or do you do that somewhere else?If works ok....is nice feature if you misplace phone for a day or so. Thanks!!!
I recently ported in my number from NumberBarn, a number parking service. When activating with Public Mobile it didn't ask me for the pin or the account number which is usually the case for porting in. Anyway, my outgoing is working fine but incoming...
Hi thereI have a data plan, but am unable to get any data on my Iphone 4. If I go to Settings - Cellular - Cellular Data Network... then there are only 3 fields: APN, Username and Password. I have entered the APN sp.mb.comSo far, I am unable to get...
Is the alcatel Sparq II compatible with the network?
Hello, I'm super new to public mobile. I signed up just over a week ago, and opted for automatic monthly top ups in order to receive 250 mb of monthly data free. The data however, has never worked, and I have no idea why. Any help greatly appreciated...
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