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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12431 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23534 Views
  • 183 replies
  • 25 Bravos

Network issues

My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.

Dalex3d by Great Neighbour / Super Voisin
  • 956 Views
  • 15 replies
  • 0 Bravos

Resolved! Referal

Is there a way to get a referal added to your account AFTER the other person signs up? Today my Boyfriend and his Father signed up to Public mobile today.

Chantellemax by Great Citizen / Super Citoyen
  • 1628 Views
  • 6 replies
  • 1 Bravos

Resolved! Update Credit Card Info

How do you access your credit card information?  I have found it under "Payment" but it does not allow you to edit. Thank you

CTB by Great Neighbour / Super Voisin
  • 682 Views
  • 3 replies
  • 0 Bravos

Re: Connected to 3G & 4G, but no internet

Hi there, i have same problem with my iPhone 4 its connected to 3g but no internet. I tried isp.mb.com and sp.mb.com but still no connection. Please help me with this issue:( Jm

travelrn by Great Neighbour / Super Voisin
  • 1480 Views
  • 5 replies
  • 0 Bravos

Resolved! Add ON

I purchased a US talk and Text Roaming package for $15.  It is showing on my account but my phone is saying Emergency numbers only.  Why is the roaming not kicking in??

Lzakrajsek by Great Citizen / Super Citoyen
  • 694 Views
  • 13 replies
  • 0 Bravos

Changed from single monthly payment to automatic

I switched this morning from single payment each month to automatic payment from my credit/debit card. When I access my file I see that it shows automatic payment in operation. This payment is due tomorrow and I presume it will be looked after. Never...

BrianBruise by Good Citizen / Bon Citoyen
  • 2185 Views
  • 12 replies
  • 0 Bravos

Resolved! Refer A Friend Rewards

If you have a reward say of xxx-xxx-1234 and now you see a different number on your account like xxx-xxx-7891, is that because that person has changed their number and your account automatically reflects the new number? It was discussed ahwile back t...

iPhoneUser by Model Citizen / Citoyen Modèle
  • 1613 Views
  • 21 replies
  • 0 Bravos

Resolved! self serve account set up

Hi everyone!How can I set up my self serve account??When I go to create account and as I input my mobile number it says:"The phone number entered is invalid or you may have created your profile already"Also, I can't sign in on my profile if it does e...

vinlorana by Great Neighbour / Super Voisin
  • 981 Views
  • 7 replies
  • 0 Bravos

Updating the Data Settings after Activation

Hey guys!  Just wanted to make sure that I updated the data settings correctly after activation.  I have an Iphone 5S and I went into Settings, then Cellular Data Network and I changed the APN to sp.mb.com .  That's all I did, do I need to do anythin...

Shamus85 by Good Citizen / Bon Citoyen
  • 415 Views
  • 2 replies
  • 0 Bravos

Resolved! Account set up

Yesterday I went through the process of activating my new sim card, I did not recieve any confirmation about this except for my credit card being charged. Since then I have inserted my SIM card mulriple times and it keeps saying inactiveSIM.  Also ha...

jmiller31 by Great Neighbour / Super Voisin
  • 661 Views
  • 3 replies
  • 0 Bravos

Resolved! Data without DATA??!

Update.  Seems to be a setting within Developer  Options.  Silly.   This is bizarre. My WiFi and data are off.  Yet I'm still able browse, post (here, Facebook) etc.  WTF? 

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rossputin by Model Citizen / Citoyen Modèle
  • 1348 Views
  • 17 replies
  • 0 Bravos

Resolved! New phone

How do I upgrade my phone on Public Mobile?

DBroder69 by Good Citizen / Bon Citoyen
  • 1776 Views
  • 21 replies
  • 0 Bravos

Re: Need help getting into my account

Hello I've again not able to log into my account. The email verification always says ForgotPassword/OldPasswordNotValidContactAdmin Email account isand number is  edited by computergeek541: personal information removed

shahab by Great Neighbour / Super Voisin
  • 460 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't get RBC Alerts Text Message

Hi,I use RBC Mastercard and have set up the alert text message service whenever I use the credit card.  I've checked with the RBC agent that it is set up properly.However, I am not receiving text from RBC.RBC text number is 722258. The RBC agent aske...

greenmt79 by Great Neighbour / Super Voisin
  • 5113 Views
  • 9 replies
  • 0 Bravos

Vouchers already reeemed

ok so i bought a new sim card and 2 twenty dollar vouvhers and when i tried to creat the account and activate the new sim card my kids started fighting and it timed out. so when i tried to do it again i got a notice to wait for 15 minutes bacause it ...

moto e5 play

Is moto e5 play compatible with PM? I can't find it on the list but I heard it might work.

mikica by Great Neighbour / Super Voisin
  • 894 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral Bonus instant?

Hello, Just switched over to PM. Used a friends referral code, saw the checkmark when activating my sim. Should I be seeing the $10 in my account right away? I only see the $2 for setting up autopay. Thanks 

mango_06 by Great Neighbour / Super Voisin
  • 827 Views
  • 4 replies
  • 1 Bravos

New Installation Sim Card not Detected

Receiving a message "your current sim card requires one or more Mobile Equipment Personalization codes before the Mobile Network will be available.? Under Unlock Network, both Network Subset and Service Provider is Unlocked.The Sim card has been used...

Rustydon by Great Neighbour / Super Voisin
  • 717 Views
  • 10 replies
  • 0 Bravos

Resolved! Do Not join Public Mobile!

A month ago, I decided to join Public Mobile because of its cheaper price. But what I got instead is HORRIBLE service. During calls, my phone call would either drop, or the person would no longer hear me talk. It became so frustrating when I would ha...

vpierre by Great Neighbour / Super Voisin
  • 1469 Views
  • 11 replies
  • 0 Bravos

Resolved! Travelling to USA from Canada

Hello, I'm a little confused on what add-on to purchase. I'm travelling to the states from Canada so I'm assumming that I purchase US roaming? If that's what I purchase does my plan work in the states to make calls to other US numbers because I was r...

nicole7 by Great Neighbour / Super Voisin
  • 1232 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost sim card...

Hey I lost my phone (with the sim card in it). Getting a new phone. I ordered a new sim card but want to keep the same number. What do I do?

Ale1 by Great Neighbour / Super Voisin
  • 674 Views
  • 3 replies
  • 0 Bravos

Resolved! Registration failed

It let me finished everything and even pick my number, and plan. I put in my credit card info and it had an error after that, my credit card was charged but I cannot log in with the account information i created. What do I do?

bpappy by Great Neighbour / Super Voisin
  • 936 Views
  • 8 replies
  • 0 Bravos

Wawa Ontario local call

I am in northern Ontario small town Wawa, is that the cellphone service works well here. If it works well in here, can I get local number?

Tommyliu985 by Great Neighbour / Super Voisin
  • 859 Views
  • 7 replies
  • 0 Bravos
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