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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! new SIM Not equipped for incoming calls

Okay, so i activated new SIM, first didn't worked at all, now i set APN all new and it works 50% i can call, but i can't be called, says "not equipped for incoming calls". How can this be fixed? Also recievieng text message, but can't send

SIM number

Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...

USA addons

What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap...

Resolved! Porting from lucky to public

How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which.. thank you

Mod Contact...

How long do the mods usually take to respond to a port request?

Resolved! Credit card info stolen and will take two weeks to get a new one

Like the title says, my credit card info was stolen and my account was charged so I had to cancel it and get a new one sent. It will take upto two weeks to get it, but my account is due for payment in a week. What should I do?

Resolved! New Activation - Help

Just activated my new account with a new number and I am not getting any service... other sim cards work in my phone and the new sim card doesn't work in other phones... any suggestions... I have activated a number of Public Mobile numbers and have n...

Resolved! Confirmation of porting old number?

Looking at moving to PM but is there a way to confirm that I can port my number before ordering a SIM card and setting up my account? My number is currently with Virgin "home phone" and keeping it is a show stopper. Thanks!

Resolved! "No service" after signing up

Hello, I just signed up but it is showing "No Service". I tried on an iPhone 7Plus and a Pixel 3XL and neither phone connected to the Public Mobile network. I've tried restarting the phones multiple times, removing and inserting the SIM...etc. but no...

not getting a new number

Been trying to activate an account keep running into problems on second page. Have in RED across the top of page "OnlineActivation/PhoneNumber/LoadErrorMessage" which i don't think is good. If i click the port number box and then go back to new numbe...

Add ons

I burned through my data and put a voucher on. I tried to add data through self serve but can't remember my 4 digit pin. How do I get a new pin

Is Lost/Stolen Phone the best description of what it really is??

Recently I replied to the post far far below. While I have not been in the position to have to suspend service and for an elderly person that I am, over my 20 years of owning a mobile device I have never had the need to do so. I have purchased nume...

Incoming and outgoing calls

I am on the $15 a month plan gives me so many minutes per month do I pay for incoming and outgoing calls or just outgoing calls?

Forgot My Password, password reset isn't working

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledIf anyone could help me out I would really apprec...

Resolved! Question about pausing an account and rewards

Hi Everyone, If I travel to a country outside of Canada or the US for a prolonged period of time (a few months), am I able to pause my account somehow, or do I need to keep it active? Is there a way to not pay for or have an active account for a few ...

Resolved! Your balance is too low

I received the following text message (within a conversation with someone) "2504: your balance is too low" My plan is unlimited talk and text. What does this mean?

Phones aren't updating to the time zone change.

None of the phones in our house on Public Mobile updated the time change this morning. As a result we almost missed our flight. Turns out it did update once we restarted the phone but heads up to anyone else out there that you may have to manually up...

Resolved! Have no service, no voice no data... My sim is not working! Help!!!

Resolved! every month renewal date is different

I just realized that every month my renewal date move one day earlier, hard for my to track me data usage because I set up my phone same day every month to monitor it. Now I have to change date every month.

Resolved! activation problem

Hi, I just helped my friend switch from Fido to public. However, a few things is off, 1, i can send test messages fairly quickly, but receiving text messages take a noticably longer time2, i can call out, but no one can seem to call me3, internet dat...

Resolved! over autopay plan limit

Hello, I cannot see my data usage and have not been able to use any data, so I'm assuming I'm over my limit. How can I find out what's owed/how much I'm over and pay it?Thanks so much

Resolved! Setting my voicemail number

I am trying to set up my phone so that when it notifies me of a new voicemail and I select the notification, it will dial voicemail so I can hear the message.So far, the notification says voicemail number unknown. When I touch the notification, it ta...

Forgot my Username and password

I forgot my username and password to my self serve account

Resolved! New texts showing up

We are pleased with the incredible savings on our phone bill.since we started using Public Mobile at the end of January 2020. I do find it somewhat inconvenient that since the change to Public Mobile, new texts don't always show up on my phone in th...

Data ad on purchase

I purchased data add on but it's not working do I have to wait before it activates

Resolved! Activation Troubles...

Salutations, i just bought a SIM card, however, when I try to activate it and start the account and service, it's claiming that it's an invalid SIM card number. I am positive I've put in the right number.

Question for Moderator - dropped texts and call

Our son and daughter-in-law recommended Public Mobile, and we appreciate the significant savings on our phone bill and the quick and helpful responses we've received to questions we've posted on the Community since we started using Public Mobile at t...

Question About Moderators

Hello, I'm new to PM (just got my number today). So far things are going well (having some trouble porting in a number from Koodo, but a Moderator is helping me out with that). So far, I'm a little confused. I was warned that PM didn't have customer ...

*Data Outage

Official announcement: [ISSUE RESOLVED] Intermittent Impact to Data Usage Issue seems to be resolved in some areas as of 10:35 EST Seems to be intermittent *There seems to be an outage in some areas. Please don't change anything on your phone.NDesai...

Data

I have my son and I both on public mobile using the same credit card with 2 different accounts. I set up a third account for my second son tonight and me and my other son lost our data. Any ideas?

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