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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

update creditcard

trying to update creditcard but dont know what email was used to set account up. the password reset is no problem as it is sent to the phone but when trying to recover the email its sent to the gmail or whatever to recover and i dont remember what em...

Wrong IMEI number

I entered the wrong IMEI number during the activation process, leading my activation to be failed. I have already been charged with the subscription fee. How can I enter my number correctly and resume my activation process? I have not yet been assign...

Signal

In the evening. The Vaughan location signal is soooo bad.

No service after porting number

After porting number from Koodo I’m still no able to get service. Can anyone help?

hi

can you please take my credit card off my account thank you

Sim card not received

I haven't received my sim card in the mail which I ordered on January 8th.

5g network

My subscription is for a 5g network but I'm only getting LTE. No matter where I am, i could be in Toronto or up north and only getting lte network. I don't get the option in my samsung s20 to pick 5g. I used to be able when I was with rogers. Does a...

Resolved! Cannot call or receive calls while in the US

I have Canada-US plan which should include calls, text, and data for US and Canada.The data roaming is working as expected while in the US but I am not able to make any calls from my iPhone or receive any calls. I get 'Call failed' immediately upon t...

SIM Security

A security expert said to use a pin with your carrier to avoid sim swapping but public mobile does not provide one. What measures are in place instead of a pin as was suggested?

Resolved! Payment information

Public mobile application too slow I couldn't update my payment information

Resolved! User locked out.... permanently.

I subscribed and successfully paid for my phone plan two months back.. to this day I cannot log in???? Every single time I try It says user locked out.... however I'm on my first attempt at signing in??? I recieve an email saying to wait an hour an...

Resolved! Sim to esim

Hi I am switching from an old android with physical sim to new iPhone with esim. How can I do this without issue or risk of losing my phone number?

Simcard deliivery is too late.

Dears,I made an order the sim card and opened the account on Jan 13, 2024. As the advertisement, the delivery is within 2 days. However, today is Jan 28 I have not received anything yet. I don't know why the sim card delivery is so slow. I am living...

Resolved! changing subscription not taking effect

i changed my subscription to a new plan. it was supposed take effect with new billing cycle which was today. The new plan is $34 90day 30gb. As of now, automatic payment system has charged me for full 3months but plan has not changed and remained the...

Resolved! account

jan 27 around 8 i tried to active my new account and transfer my number but my public mobile sim card is still not working

Resolved! USA add on's didn't work

Hi I bought USA add on's when I was in LA for the weekend. They didn't work at all I tried all the help your bot gave me at the time like restarted my phone , selecting different networks etc.. nothing worked I couldn't use my phone at all , no calls...

Resolved! sign in to community account

I have 2 Public Mobile accounts ( 2 different emails obviously and had 2 different passwords for my community accounts) When signing in to either account the same nickname appears. Anybody know why this happened? Why would the same nickname show on 2...

Resolved! us add on

Once again ive gone to purchase a $15 us add on, and instead of it being activated, it was was applied as a credit to my account !!!! I need a us add on !!! I dont need a $15 credit !! This keeps happening. and it puts me in a terrible situation.....

No singal in Hong Kong

Hi, I'm travelling in Hong Kong and have turned on the line. But I do not receive any calls or text messages. Could you help to troubleshoot?

access to payments

I have now been 3 days without a phone. I updated my payment info but am unable to process payment. How does a person get to talk to a live representative.

US Credit Card

I would like to use a US credit card for my subscription but there is no place to enter a billing address and my billing zip code is (of course) different from the postal code associated with my phone number.

Resolved! legacy rewards program

If I switch from a 90 day subscription to a current 30 day plan, will I lose the loyalty deduction? I have been with PM for 5+ years. I also use auto pay so the total discount is significant. Can anyone confirm how this works if I make the change? Th...

eSIM Transfer Issues

Recently I ran into the issue of not being able to transfer my eSIM from my old phone to my new phone. I was told that I must purchase a new eSIM from the self serve section of the mobile app. However, is it possible for me to purchase a new eSIM the...

Resolved! No outgoing text messages . Public error 2

Hello,I am having trouble sending text messages. I've already rebooted my old phone, took out sim and transfer it to another unlocked phone. These steps did not work.Thanks in advance,

eSim

the eSIM was already installed and then deleted,how do I get a new eSIM will be required

Trying to make a phone call disconnects immediately

I have a one plus 9. I had this problem before I swapped APN's to the newest one and I'm still having problems. When I try to call or even access the voice mail it immediately cuts out without a dial tone

Phone dissapear from MyAccount

My Phone data stopped working. I logged into my Account and is asking for Reactivation? When I say I already have a SIM, I get an invalid SIM. How do I recover my account?

Your number cannot be completed as dialed

Hi, I’ve been trying to call my banker’s international toll free number from the Philippines but failed. Public Mobile always say that the number I dialed cannot be completed. The international toll free number is IAC+800-8-6318000. I used 011 for th...

Ordered SIM online, paid, then got error

Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete

Sim issues

My sim isn’t activating , my phones compatible so what’s the problem ?

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