Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I just activated my card but calls are not coming through. I can recieve text messages and call out to people but no one can call me. The call goes straight to voice mail and the phone doesnt even register someone tried to call. Is there a way to ...
Hello i am currently on a 180$ Yearly plan with Telus Paygo. My year dosent finish until November. Is it possible to switch to Public Mobile and get my money back for the unused months? They are under the same brand so i would think its possible.
I found out about you guys from whistleout.ca, which had an ad for your 100 minute/250mb bonus data plan as $13. But I came here and it's $15. What happened to the $13 plan?
Looks like the portal is having some issues related to auto pay. Autopay has been working flawlessly from a year for me and today for the first time it did not work. Although autopay worked fine 3 days ago for my wifes account.I took the below steps ...
I tried to reactivate my plan a couple of times but it is not been processed but my credit card is okay for the processing
Hello I am trying to log in into my public mobile selfserve but I can't, and I forgot my password and my username, I tried the forget password but it didn't recognize my email address too.So how I will be able to login again. Please let me know as s...
How long does it take for the $1 refer a friend to post to your account? Is it instant or does it take some time, if so how long? Thanks.
Hello, I was wondering if there are any PM measures taken to help customers who are isolated. So far, I understand that there is free roaming in relation to the US. What about those of us here in Canada, is there any data promotion going on. The inte...
I made my way through the activation process several times on different devices and adhering to suggestions from the community but am unable to activate my SIM as the message says my credit card information in wrong. I checked with my credit card co...
can i get a phone will public mobile
Why is some strange persons name showing up as the owner of this number when I call family and friends? Is someone trying to steal my number which I’ve had for several years. I’m getting a lot of calls recently from other countries even though I’m r...
Even though PM does not have App, this works well, with apple products. open PM site in safari click the up arrow (see pic) click add to home screen. Like having app.hope it helps.
Can an oracle or someone who has been around a while tell me what the bed and clock mean? Clock is time on, bed is times you fell asleep staring at tthe community page??? lol
Anyone know PM gona offer the same too in the short future?
I would like to change my plan, but I don't want to wait until my next renewal. Haw I can please.
Today early I was trying to make a payment in order to reactivate my plan and I tried to do it with my credit card, but I faced a weird behavior on the website's side. While I'm was filling up the credit card fields with my credit card information, I...
I did some searching & didn't see anyone suggest this yet.(There is this thread that mentions no data overage charge as it just stops: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-overages/m-p/434398#M53820) I was wondering whet...
Hello there. I am new to Public Mobile and I was reading a few old posts stating that you should port after activation. Should I ? or should I port during activation?
Hi everyone, I'm currently on a $15.00 plan for a few months now. I recently used up my 100 outgoing minutes but I have a 500 minute add on in my plan. I have already tapped into my add on minutes but today I can't make any outgoing calls. I keep...
I keep having issues with local or within Canada calls. The call will start out fine and if it lasts more than a few minutes I will suddenly start losing the other side (long blank pauses in the middle of the person talking) or they complain that th...
My card number which is used for auto pay is changed. Where is the place to enter the new number. The payments due on April 23. Thanks
Good day, Is it possible to call South Africa on the network?
Hi...I have tried to reactivate my account last thursday. I get as far a the submit button and it won't allow me to submit. I have tried endlessly to reactivate my account to no avail. I am hoping one of you in the community can help. thanks in advan...
My autopay stopped working.Worked perfectly last month, now I get:"Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." Can not make...
I am trying to register my SIM card. I went through the questions and the processing failed. Now when I respond, the system tells me that my SIM is invalid. Please advise. Thanks.
COVID-19 Response: Financial Assistance"
i put the code ******,but i didn't receive a one-time BONUS $10 credit
Is the iPhone 11 Pro Max compatible to the Public Mobile platform? If there are issues, what are they? Can the SIM card currently in a iPhone 7Plus be transfered seamlessly to the iPhone Pro Max?
Anyone else still receiving this message more often than not during the daytime? Weeks in, I find more calls I attempt to make fail than go through. No idea how many incoming calls are being missed. I realize there is increased demand in the daytime ...
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