Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone the Umidigi A5 Pro isn't compatible with this network
I saw Freedom's ad about having 1.5GB for only $19 for 12 months and $24 after. Public Mobile is not competitive anymore. Using PM for 1+ year. Basically satisfied. Don't want to change provider but...
I somewhat mistakenly purchased two 1 gb data addons. I've used up one fully, I believe the other has not yet been used...my plan does not reset until Mar 22nd, how can I make use if the 2nd 1gb addon?
Hi thereI have to have a 1 hour phone call to America tomorrow from my home in Vancouver. What is the best way to do this? Can you purchase an addon and after 1 day cancel it and be charged only the pro-rated amount? 1/30*priceThanks
when i try to activate sim card only getting blank screen.any ideas
HiI have 2 phone numbers with Publib Mobile and Koodo. I decided to swap the numbers, I paid for my plan March 15 and I had my account disabled right after I had my PM phone number transfered to koodo, now I can't reach my Public mobile acount and my...
Hi there, I need to work remotely due to the Coronavirus. With that being said, I need to connect to a VPN through my phone's hotspot by tethering, but it won't start connecting on the Public Mobile platform. It only works with Rogers. Is this someth...
I am planning on getting a new phone (iPhone 7 128gb) and was going to check the compatibility in the getting started section. The dropdown to select phone and model are not working, is anyone else getting this problem?
Is there a way when you view your Transactions History to print a monthly invoice..Thank You !
Hello, My previous smartphone utterly bricked this weekend, and I'm shopping around for a replacement. I want to keep my Public Mobile plan rather than buy a phone on contract with another carrier. Unfortunately, the phone compatibility checker on th...
I attempted to port a number but was contacted by help desk and informed this was not possible. A new number was assigned to me. I have restarted phone multiple times and removed SIM card but old number still shows on phone and phone is not functiona...
I purchased the 400 international minutes add-on today but it's not letting me make international calls. I need to make a phone call to the UK, but when I try to make it, a Public Mobile recording comes on and says my plan does not include talk. I cu...
Looking to activate but website seems to be down? Anny issues?
PM, are you going to step up in the face of this crisis? Rogers will be waiving long-distance and roaming fees along with data usage caps on home internet amid the COVID-19 outbreakhttps://www.google.com/amp/s/toronto.citynews.ca/2020/03/16/rogers-wa...
I've purchased a plan yesterday (~2PM ET) but my phone number from my previous provider has not been transferred over yet. I was told that it would be transferred within two hours but checking my phone today it is still on a temporary number. Any way...
Am a bit confused. As per the community rewards, I was given $5. Great! As per the table, I was in the top 10%:But, in the badges that I have earned, it says I am an Oracle, top 1%, 5%, 10% 25% and 50%. Then I realized, am NOT an Oracle (duh!) but, ...
I'm so tired of trying to just to try to use my $20 voucher I purchased so I can make calls because my plan of 100minutes were used up but because I forgot the pin code after calling *611 I can't get a break it's been liking pulling teeth I really ne...
My user login is disabled. How do I reactivate it
Hi there,My data on my iPhone SE has stopped working, but I've checked and I have lots of it in my account. Could someone let me know what's up?
Hi there,I am helping my dad to join the public mobile family.My dad was working for a company and he just retired and is employer gave him is company cellphone when he left. The company was with Bell so I got the unlock code for is phone the other d...
I couldn't unlock my IMEI thru Dell as my warranty is expired, and I'm waiting on Reddit and Twitter to get back to me. My IMEI can be provided upon request from official staff.
My daughter's plan just started new bill cycle. Although $15 plan has new feature for unlimited incoming calls, but when I called her, the minutes for her 100 minutes were calculated and now she has 98 minutes. Why? Please help. I really need to talk...
I've been trying to figure out what plan works best for me and my currnet plan is going to run out of talk minutes. Can I add some for now until I cycle into a new plan for the next month? I am going to need to increase my plan obviously but the plan...
I have done the steps to reset my password and now I’m being told I’m locked out and to contact public mobile . What’s my next step ? Thanks Kris
Can I have my mintes transferred along with my phone number from my chatr? I just activated them yesterday and it cost $55 with taxes. Can I switch to your company but my first payment come from the minutes i bought yesterday?
My phone service stopped working this morning (phone calls, text, data - WiFi is working fine). I logged into my account and it says my account has been suspended, but to ignore if I am on AutoPay. I am on AutoPay and nothing has changed with my cred...
If I change the plan right away, Will I get double charged. I am upgrading from a plan to another one and my cycle is 18 March, If I upgrade the plan right away instead of choosing the " change on renewal date" Will I be charged today and also on 18t...
I have the 12gb for 3months plan and says I’m almost done. When I checked my data usage it says I only used less than 3Gb and my plan was just renewed. Can we get this verified?
Hi, How do I add a new sim to an existing account? I want to have two telephone numbers
I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here? It says it takes 48 hours to go to a new plan, but by then ...
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