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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! Paid twice for the same plan (seconds apart)

I tried paying for my regular plan on my subscription renewal date and it said “sorry unable to make payment at the this time”. So I tried it again and noticed that two payments were taken from my chequing account (even though it said that it couldn’...

Resolved! Plans QC vs ON

Hi,I would like to subscribe to public mobile however I wanted to know if there is a chance that an ON resident get the same offers as QC residents. Thank you!

Bdan13 by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Resolved! why am I getting an invalid email when signing in?

and yet when I click forgot email I keep getting the link sent to the "invalid" email account? I click the link and brought right back to the enter your email login page...I have 2 accounts one for my daughter and one for my son cell phones, Is there...

Crystal1979 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 1 Bravos

"New Activations Only"

I am an existing customer and just saw a new boxing week offer of 40 GB of 5G data for 34 dollars a month. I wanted to change my subscription to that offer but noticed it is for "new activations only." Is there a way for you to change to that better ...

TobeyXiang by Great Neighbour / Super Voisin
  • 369 Views
  • 8 replies
  • 1 Bravos

Locked Account.

When signing into this Account with the correct Credentials, it kept saying the Password was wrong and so I changed it which seemed to work, however immediately after when I tried Logging in it said 'Exceeded the Number of Log-in Attempts. Your accou...

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Priority by Deputy Mayor / Adjoint au Maire
  • 216 Views
  • 5 replies
  • 1 Bravos

Community

I used 1/4 of my data in one day. Never ever did that before?

SweetP by Great Neighbour / Super Voisin
  • 248 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't access promotional offer

When I go to publicmobile.ca the very first thing I see is an offer for a plan for 40GB and $34.  I cannot access this plan. I click it and it gives me the option to register or login. I login and it tells me that I already have a plan. I am directed...

robertrebor7 by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

Resolved! Failure in mobile phone number port fr Fido

I subscribed to the Public Mobile service plan on 13 Dec but failed to respond to the SMS from the previous provider and Public Mobile.I called the previous provider and verbally authorized the number port out, but how can I get the SMS from Public M...

DC5787 by Good Citizen / Bon Citoyen
  • 171 Views
  • 2 replies
  • 0 Bravos

I need a new phone

I need a new phone, I thought Public Mobile sold them but I can't them. What do I need to know to buy a phone that works with Public Mobile?

DavidBrock64 by Great Neighbour / Super Voisin
  • 263 Views
  • 6 replies
  • 0 Bravos

5G Plan but no 5G signal

I signed up for the $34 5G plan with 40GB data but I'm not getting 5G signal. It still says lte. I'm coming from a Rogers 5G plan and got 5G no problem with them. I literally tried everything with the settings so it's not that. My girlfriend has the ...

Mendo_112 by Great Neighbour / Super Voisin
  • 456 Views
  • 7 replies
  • 0 Bravos

Locked out of my account

I broke my phone and now I can't log into my account to get a new esim because it says I need the number to get a code to log into my account I keep trying to use the chat bot to get a ticket but it keeps crashing PS this is my girlfriends account be...

jkl9090 by Good Citizen / Bon Citoyen
  • 219 Views
  • 5 replies
  • 0 Bravos

purchase sim card

Hi,I purchased sim card online since 70 days and till this moment I did NOT receive it. so what should I do now? 

saroka by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

I can’t phone, text or use the cell data

I am switching from Freedom to Public. I removed the freedom sim and gave it to my daughter. I put the new public mobile sim in my iPhone 8. I chose a new number. It does not work.

Aheun by Great Neighbour / Super Voisin
  • 214 Views
  • 5 replies
  • 0 Bravos

Login Issue

Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...

amongillo by Great Neighbour / Super Voisin
  • 176 Views
  • 5 replies
  • 0 Bravos

Not able to make a payment

It happened to me for the second time now that the auto-pay failed and now I am not even able to make the payment manually and I don't understand why and what is happening. I tried 2 different credit cards and 2 different debit card and I always just...

Barbora222 by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 1 Bravos

I am not able to pay

HiiiI am trying to with mt credit card and its not willing top up mt account 

golly by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Canada/USA subscription not working in the USA

I've tried several time on different days and can't seem to get any help.  I can't seem to get a service ticket issued because it just shows an error. I've tried everything I know and still no service.When I try to call and the phone just hangs up be...

danthefan by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

US Roaming Add-on Not Working!!!!!

I purchased the add-on before my trip.  When I went across the boarder I was notified that I had entered the US and that roaming was on.  I can text and phone, but I have zero data.  There's no minutes being recorded on my add-on, so now I don't beli...

Beckums42M by Great Neighbour / Super Voisin
  • 235 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot Use App While on Cell Data

I have a 20GB 5G Unlimited Plan and I reached the limit, but when I reached 50MB left on high-speed data and tried to look at my data usage, it displayed that Cloudflare has blocked access to Telus.com from the app. It says to contact customer suppor...

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godoflife20 by Good Citizen / Bon Citoyen
  • 407 Views
  • 9 replies
  • 0 Bravos

Physical SIM Card

Admin/moderator, I ordered 2 SIM cards on Nov 21 and 25.  I still haven't received them.  Can someone please advise?

CraigBarton by Great Neighbour / Super Voisin
  • 118 Views
  • 1 replies
  • 0 Bravos

Invalid phone number

Long story trying to get wife's SIM card activated - for whatever reason  at step 5 of the process it says SIM card is already in use and will not let her continue to put her phone number in (coming over from Telus). Everytime she logs into the app i...

Danny14 by Good Citizen / Bon Citoyen
  • 298 Views
  • 9 replies
  • 0 Bravos

Not working

I did a payment with a voucher and my plan is not working 

Badr1 by Great Neighbour / Super Voisin
  • 90 Views
  • 1 replies
  • 0 Bravos

Resolved! Data not working

I upgraded a public subscription and now data and the phone service isn't working and I have tried for help but it's a complete joke. If I can't get any help I'm canceling and moving to a different provider. Public mobile chat box is terrible. 

CE4 by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Plan change - 4G 10 gigs - $29,00

Hi,.As a loyal customer, I would like to make a plan change for the 4G 10 gig $29,00 plan.  I don't understand why it is reserved for new customers only.  Not a good strategy to not reward current users who have been loyal to the company for years.  ...

ddgermain by Great Neighbour / Super Voisin
  • 216 Views
  • 2 replies
  • 1 Bravos

Resolved! Billing cycle question

Hello everyone!I am new to Public Moblie. I joined November 14. I originally chose the 20gb for $34 plan but then switched to the black friday offer of 40gb for $34 (I selected change on renewal). Today, I got auto charged, which worked overall as it...

melly09 by Great Neighbour / Super Voisin
  • 305 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot Update Card.

For over a week, I've tried multiple times a day to update the Card on this Account which I DO NOT want on the card its currently on however, It refuses to let me update it no matter how many times I try... I thought this issue was resolved @J_PM? Cl...

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Priority by Deputy Mayor / Adjoint au Maire
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! 5G Not Working in Pixel 4a 5G?

My wife and I both have pixel 4a 5G's and both recently upgraded to a 5G 40 GB plan, that both took effect in the past 3 weeks.We've both enabled 5G as the "preferred" network in our phone settings, but we still seem to only get "LTE+" connection, ev...

nalorin by Good Citizen / Bon Citoyen
  • 450 Views
  • 9 replies
  • 0 Bravos
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