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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11141 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Impossible to registred

The spare phone of in case been refuse by the system, and block me to continue. That phone # is a Public mobile number????????????????????????????????

olkraft by Great Neighbour / Super Voisin
  • 545 Views
  • 11 replies
  • 0 Bravos

Resolved! Credit Card processing issue today?

Hello, Found my phone not working today. Autopay is enabled.Plenty of capacity is on my card to easily cover the payment. A few days ago I added some addons to another phone number I have. These numbers share payment from the same credit card. Could ...

nickstuyt by Great Neighbour / Super Voisin
  • 884 Views
  • 9 replies
  • 0 Bravos

Resolved! CC wont process anymore? Need help, no idea where to go

Been using Public Mobile for a very long time now. Been on auto pay since forever. This month my payment didnt auto pay. Nothing has changed, my CC is still active and has several thousands of dollars on it. Works everywhere else but the card for wha...

gszero by Good Citizen / Bon Citoyen
  • 942 Views
  • 15 replies
  • 0 Bravos

Resolved! NEED HELP FOR account issue

Hi      we just came back from vacation and find out we can not log into our account. could you help us to get account acctive again. thanks

flyingdida by Good Citizen / Bon Citoyen
  • 852 Views
  • 13 replies
  • 0 Bravos

I can't activate my new sim

I'm getting an error: Invalid SIMThe Self Serve username you have entered is not available. Please try again with a different email address. I use to use this email address and need to use it again. I was previously a PM customer and I transferred my...

psteiny by Great Neighbour / Super Voisin
  • 915 Views
  • 9 replies
  • 0 Bravos

voice mail

Have recently swithched from another mobile provider and cannot access my email. Message on phone always says "Call failed". How do I fix this?

reenie007 by Great Neighbour / Super Voisin
  • 466 Views
  • 2 replies
  • 1 Bravos

OEM

Just wanted to find out if anyone knows how to get access to the OEM for Samsung Galaxy S20 when its missing from the developer options. I am trying to root my new phone, but I couldn't find it. I want to extend the battery life further. I tried to f...

ckkong by Great Citizen / Super Citoyen
  • 471 Views
  • 1 replies
  • 0 Bravos

Resolved! Port my Number

I ported my old number to my Public Mobile phone and it appears to have only worked one way. I receive calls and texts to my old number but when I call or respond, it comes from the temporary number I was given to get started. Help!

KCorcs by Great Neighbour / Super Voisin
  • 467 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Card Issue

when I tried to activate it, I got to the final activation screen after entering all of my info and got a "please wait while we activate." Then I got an error that said "something went wrong, please go back to the log in screen." When I try to log in...

Sdorat by Great Neighbour / Super Voisin
  • 950 Views
  • 9 replies
  • 0 Bravos

Can’t add a voucher

It keeps saying the voucher is no good I have bout two 25dollars won't except either and I have 25 in my account won't even allow me to add that

Leesmith by Great Neighbour / Super Voisin
  • 906 Views
  • 8 replies
  • 0 Bravos

Yet another question about activating data

Hi, I transferred my number from a previous provider yesterday and activated my plan. So far, I'm able to send and receive calls/texts, but I'm unable to use any of my data. I have followed the instructions on posts such as these to no avail. For ref...

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New Activation

Hi I got a new SIM recently and activated it on Friday morning with a $15/mo plan. I am using a Moto G handset. I still have no network on my phone. Please help.

Nehamehta12 by Great Neighbour / Super Voisin
  • 1162 Views
  • 14 replies
  • 0 Bravos

Resolved! Suspending phone plan

I'm going abroad for a couple of months. Is there any way I could suspend my phone plan with public mobile during that time?If yes, how & for how long? Thanks

namdarkaboli by Great Neighbour / Super Voisin
  • 1525 Views
  • 7 replies
  • 1 Bravos

Sim card

Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.

ToniPaul83 by Good Citizen / Bon Citoyen
  • 562 Views
  • 11 replies
  • 0 Bravos

Phone number not ported

A few months ago I bought a public mobile sim card and ported my old phone number from Fido on it. Now that I started using the public mobile sim card, the number that I have is not the same as my old Fido number and apparently the old phone number h...

namdarkaboli by Great Neighbour / Super Voisin
  • 536 Views
  • 4 replies
  • 0 Bravos

Cannot find my second phone number to pay

I have two phones but I had to change credit card information because it was comprimised I received an new credit card and input all the information but now one of my phones is not working and I cannot find it to may a payment.

bigbrother123 by Great Neighbour / Super Voisin
  • 443 Views
  • 2 replies
  • 0 Bravos

US Add-on

I will be in the US soon. I am looking at the add-ons and have some questions. 1) Their is a lot on emphasis on having the money in your accout for the add-ons before purchasing as once the add-ons have been ordered the amount will be deducted immedi...

Monty2016 by Good Citizen / Bon Citoyen
  • 713 Views
  • 7 replies
  • 0 Bravos

Resolved! New user: Can't receive/send Text photos, iMessage only on WiFi

I switched from my prepaid grandfathered Bell account to Public Mobile last week.  I have an iPhone 6.  Do I need my "cell data" turned on in order to receive/send pictures via text?  I have also noticed that I am not receiving iMessages unless I am ...

NEVS08 by Great Neighbour / Super Voisin
  • 1168 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay credit

If you set up 2 separate accounts each with autopay using the same credit card, will each account receive the $2 per month autopay credit? Thanks, Rob

Canlan54a by Great Citizen / Super Citoyen
  • 702 Views
  • 5 replies
  • 0 Bravos

Deduced price cuts

CRTC has ordered the Big 3 telcom firms to slash prices by 25% within next 2 yrs. https://globalnews.ca/news/6634639/big-3-cellphone-price-drop-5g-auction/ Will PM loose customers back to the big telcom providers? 

gjong26 by Great Citizen / Super Citoyen
  • 729 Views
  • 5 replies
  • 0 Bravos

Add $$ to account for US add on - already on Auto Pay

Good morning, I am planning some US travel and my monthly plan is coming due when I am travelling.  I added extra $$ to my account to cover the cost of the US plan but am also on Auto Pay for my monthly charges.  Last time I travelled to the US , my ...

Annepater by Great Neighbour / Super Voisin
  • 446 Views
  • 2 replies
  • 1 Bravos

Resolved! Public Mobile rewards

I am confused, it says I have 3 anniversaries with public mobile but only recieve $2 loyalty dollars a month, shouldn't I be receiving $3? Cheers

Felixbthe1 by Model Citizen / Citoyen Modèle
  • 1027 Views
  • 4 replies
  • 3 Bravos

Data won’t work

So I transferred my number from my previous provider and I got an email saying that went through but when I tried to set up my data by entering the APN, MMSC, and MMS information I don't have what everyone else has when they click Settings -> Cellula...

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libby13 by Great Neighbour / Super Voisin
  • 728 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer A Friend

I just signed up and used my friends promo code, however it didnt save me $10. Is that something that comes at a later time? Or should I have already received it??

Bellamilina by Great Neighbour / Super Voisin
  • 958 Views
  • 10 replies
  • 0 Bravos
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