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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12678 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23877 Views
  • 183 replies
  • 26 Bravos

No service

I have no service. Long time member on autuopay. Received text saying my bill has been paid this morning so I should not be without service. Can't afford these kinds of interruptions. Have submitted a ticket and sent a message to moderators. This has...

URGENTLY need a active refferel code for activation

Hello, I am a new customer to be. I am registering online but I don't have any referral code to activate my number. I shall be highly thankful if one of you can give me your refferal code to do so. This way both of us can be benefitted from the bonus...

realzaheer by Great Neighbour / Super Voisin
  • 809 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone Compatability

I am having trouble finding my wife and my phone "sub model" on the compatibility list.  Mine is an Samsung Galaxy A8 SM-A530W my wife is a iPhone SE MP852VC/A.  Both were purchased through Rogers both do not appear on the compatibility list.  Did Ro...

steelcity705 by Great Neighbour / Super Voisin
  • 1266 Views
  • 13 replies
  • 1 Bravos

Resolved! Update paln

I am looking for ways to update my plane, and add additional data to my plan. I currently have 5G of 4G  LTE Data  ad pay $62/month  It seems that the only way to get more data would be to go to a LOWER 3G connection. That doesnt sound like a great i...

mavic24 by Good Citizen / Bon Citoyen
  • 1020 Views
  • 8 replies
  • 0 Bravos

Plan expiry

Hi everyone, My service recently stopped since my credit card for auto pay expired. I have added a new card to the auto pay but there is still no service. Even when I try to make a manual payment, it has a message saying that I already have enough ba...

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bduan26 by Great Neighbour / Super Voisin
  • 506 Views
  • 5 replies
  • 0 Bravos

Resolved! Data

 Wondering if We all could sand to friends and family as a give (data) for this pandemic Crisis, my wife heartedly use her Data  thanks 

Vtan by Good Citizen / Bon Citoyen
  • 937 Views
  • 10 replies
  • 1 Bravos

Resolved! I would like port public mobile no to other public number. Please help

Hi , I have active public no . xxx xxx xxxx and de-active public no. xxx xxx xxxx. I would like to port my inactive number (xxx xxx xxxx) to active no which is xxx xxx xxxx.   Please help Edit:  Post redacted by will13am.  Please do not post personal...

aarav2008 by Great Neighbour / Super Voisin
  • 908 Views
  • 8 replies
  • 0 Bravos

reward/frontline healtcare

As a front line in the hospitalwe served and still serve the community.why Public mobile is not giving us a rewardJohnny[personal # deleted ...... Luddite]

jsebwitabure by Great Neighbour / Super Voisin
  • 687 Views
  • 11 replies
  • 3 Bravos

Resolved! Will a newer phone help with reception?

Hi,I have poor cell reception at my house. I currently have an iphone5s. Does anyone know if getting a newer iphone would help with the reception? or is there a phone that gets better reception? Thanks!

Islandgirl56 by Good Citizen / Bon Citoyen
  • 1716 Views
  • 25 replies
  • 1 Bravos

Resolved! Inconsistent promotion data plan

Hello!  I activated the account today for the 2GB $30 plan (I am in QC). However, I noticed the plan only shows 1.5GB at 3G speed. It is uncertain to me whether the bonus data (500MB) is recurring, although, the message from google promotion that I s...

ptzptzptz by Good Citizen / Bon Citoyen
  • 1319 Views
  • 21 replies
  • 2 Bravos

Resolved! Number disconnected

My friend went abroad and he is stuck now.  His public phone number got disconnected as he couldn’t recharge. Now how could he keep his number active while he’s still abroad? He needs this number when he comes back. Thanks.

Mamun by Great Neighbour / Super Voisin
  • 907 Views
  • 5 replies
  • 1 Bravos

Resolved! Order New SIM card online on 23 April 2020 but not delivered yet

HI Team,I have ordered the new public mobile sim card on 23rd April 2020, and I got confirmation email as well for it, but 10 working days is already Passed, but I didn't received my SIM card till day.So would it be possible to cancel this order and ...

gyanendra by Great Neighbour / Super Voisin
  • 1361 Views
  • 21 replies
  • 0 Bravos

FLASH SALE- TILL MAY 22ND

Don't see this posted yet. Contact your potential referrals now  Activate on any plan $25/mo or higher and get your next 30 days for $0 online only*. Activate by May 22nd using the email address submitted below to receive this offer. Don't forget a r...

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Jb456 by Mayor / Maire
  • 1335 Views
  • 21 replies
  • 7 Bravos

Resolved! Change of Financial Responsibility?

Hello Fellow PM'rs! Happily been with PM for a few years now. My son is going to be taking over payments of his account.  In my former days as a customer care rep for wireless company - we called it a COFR - Change of Financial Reponsibility. IS ther...

timmmmeh by Great Citizen / Super Citoyen
  • 1194 Views
  • 7 replies
  • 1 Bravos

Resolved! Funds there but account suspended

Hey there. Have a ticket to moderator too but in case trying here too. I am on autopay but each month I seem to need to go in to do the payment as my account suspends.  Annoying but I could fix it. Today it was different tho I. Went in and balance ne...

Resolved! Puk reset

I have reset my puk and the number of tries went down from 10 to 3. That was great for a couple weeks. Yesterday I had to re-enter the code after turning off my phone. Hit wrong number again before unlocking code was accepted. My delegate is I only h...

Dreamer1959 by Good Citizen / Bon Citoyen
  • 1026 Views
  • 18 replies
  • 1 Bravos

my account

got a ticket from moderator.  Did not respond within 24 hours and now I need another ticket reference number.  Please submit me with one.

Loretta2 by Great Neighbour / Super Voisin
  • 543 Views
  • 6 replies
  • 0 Bravos

Resolved! I need to change my number

I need to change my number to a 250 area code it only lets me select from 778 area codes

Pemo by Great Neighbour / Super Voisin
  • 1008 Views
  • 8 replies
  • 0 Bravos

Resolved! Two plans, same email

Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation emails for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my broth...

aliciagiura by Great Neighbour / Super Voisin
  • 1114 Views
  • 5 replies
  • 0 Bravos

Resolved! Unlocking my phone

Hello! I would like to unlock my phone for the purpose of selling it. I hope someone can help me!!

Jesstwest by Great Neighbour / Super Voisin
  • 1097 Views
  • 10 replies
  • 0 Bravos

Resolved! Risky sim?

Is there any risk to buying a sim from an Amazon seller?  I ordered one but t is only after the fact that I realized it is not Public Mobile I am buying from.  Also, they have stated once it arrives I am to use the "information in the package" to con...

GilM by Good Citizen / Bon Citoyen
  • 1085 Views
  • 19 replies
  • 2 Bravos

Resolved! WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

This morning I received a text from alerting me of an unauthorized port. I didn't think it was PM, so I ignored it and didn't want to click any random links in fear of fraud. In the span of 5 minutes, my number was disconnected from the carrier and I...

maejestic by Good Citizen / Bon Citoyen
  • 1973 Views
  • 29 replies
  • 4 Bravos

Pay

How to pay

yool by Great Neighbour / Super Voisin
  • 583 Views
  • 5 replies
  • 0 Bravos
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