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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number Porting

Can Public Mobile add additional security controls placed on my account such as adding a PIN, a passcode, or port lock.

Resolved! Account suspended after changing phone plan

I scheduled my phone plan to change a couple weeks back on my renewal date. However, the credit card associated with my account was compromised and I was issued a new one. I entered the new card info today to make a payment and the system is consider...

Autopay has happen account still suspended

Resolved! New prospective customer.

Can anyone tell me which plans are 4G LTE and I could use a referral code if I join Public if someone wants to give me one.

Resolved! Submit a ticket function

Hello, I tried the submit a ticket function but I'm not sure if it went through properly. I didn't receive a ticket number if that's how it works. I'm trying to port my old number over and at the bottom of the page it read verification submitted whe...

Resolved! purchas a phone

do you sell phones?

Resolved! my phone will not connect to data i just got a new phone off amazon ,

broke my umidigi a3x ordered a new one and this one will not connect to my data what so ever only wifi . im no tech guy can anyone help.

Resolved! Ticket to moderator

I successfully submitted a ticket to a moderator a week ago but haven't had a response. I know Covid is slowing things down but would this be considered longer than usual to hear back?

Resolved! Text Notification of usage is a mistake?

I received this today: Public Mobile here. You have used 75% of the data included in your service. Go to publicmobile.ca/selfserve for more options.I’m not even close. Can someone look into this??

Resolved! refer a friend and he applied code at the time of activation of SIM but $10 has not received

Hi, I have referred my friend to Public Mobile, and he used my referral code at the time of activation of sim card, but I didn't received any one time referral bonus as $10.ThanksGyanendra

Resolved! Emergency Alert (Amber etc) Not showing up

Hey PM family I have a question. Whenever there is a regional or countrywide alert (like an amber alert) I do not get the warning on my phone. But my mother's phone does (She has a Samsung s6 and I have an iPhone 7 plus and we are both with public m...

Resolved! Can we see past month's bill info?

I noticed i lost a lot of referral credits this month and wanted to look at last months to see if i really lost so many all at one time or slowly over the last few months. how can I see this info?

Resolved! Resetting a password but forgot all the answers

I want to reset my password, but I forgot/lost all the answers to my questions. Is there a work around? Thanks PM Community.

Solutions

Hello Community, @Luddite Anyone have any tips on providing and solutions and making it easier for others to locate? @Eliza5

Resolved! Re: I have a question to ask

I have the Easyfone A4 Prime. When I insert my public mobile SIM I am able to send and receive text messages and phone calls no problem but the data will not work. I have gone through the following thread but the solution there did not work for me:h...

Resolved! New Phone Compatable?

Hi, I'm wanting to buy a new phone. Ad says it's GSM only. Will that work on this network?Motorola G7 Power - Unlocked - 64 GB International Model (GSM Only)

how can i become a reseller.

Moved to Lounge; not a customer query

Resolved! Unable to reactivate my plan

I put my plan on suspend about two months ago and now I want to re-activate it.I understand I have 90 days to reactivate before the number get cancelled. The problem is when I go to re-activate it, it bring the payment page where I select the paymen...

Resolved! Bring back the "quote" option.

Without the quote option it is difficult at times to know what post is being commented.

Resolved! About my phone

Hi how do you no if my phone forward to another phone when I am on my phone I heard other phone pick up

Resolved! Plan change

Hello all, I have a question If I change the plan middle of the month from 40$ to 50$. I have to pay the difference 10$ or entire 50$. Please advice

Resolved! Retrieval of a sim reported lost

I found a Sim I previously misplaced and had reported lost.I need that line reactivated now as it is linked to my PayPal account and I can't find an option to restore the line (same number). Please what can I do?

Paid and still no service

I paid with visa debt and still have no service I also chaged my plan at the same time money has came off card so I dont no what to do

Resolved! Clarifications of Unlimited Talk Canada-wide needed

I purchased Unlimited Talk Canada-wide plan in Toronto (my # starting with 647), and I am planning to move to Calgary, so1. If I want to keep my current # 647, and my Calgary friend (her # starting with 403) calls me once I am in Calgary, will she be...

Resolved! Promotion plan

If there's a promotion plan, do we receive email from Public Mobile? Cause I can refer more friends to join.

Resolved! Can Data be Timed?

Hello, I was wondering if I can turn off data daily from 10:30 pm to 8:00 am? I do not want my child to be on the Internet during that time. Thank you, Angela

Resolved! Invalid SIM for New Activation

Hi all,I set my daughter up with a Public Mobile account last year but we had some issues so I needed to purchase a second SIM card before getting everything up and running. My phone's contract is done so looking to port my number over to PM but I'm...

Resolved! can we still ask a moderator during covid 19?

I don't see the questionmark anymore for asking a moderator a question. I have an account for our son i can't get into and need to either cancel it or get access to it.

Resolved! Both my vouchers WON'T WORK and I just tried to send in a ticket and IT WON'T LET ME

FINAL EDIT: My phone service is finally working again! Many thank yous to the mods who helped me out, and many thank yous as well to all these users who not only directed me to the mods, but pitched in with either helpful advice or kind words/acknowl...

Resolved! Charges

Need to speak to someone regarding charges on my credit card.

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