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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

so if no mod is online

nothing can be done to my account until one of them comes online? i had one helping me and he just dissapeared. at least bell doesn't do that

Plan not working

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk ...

Need help

First time trying to go with public mobile I went threw the process got to credit card details then started processing then came back credit card declined then I check my credit card on line then I noticed not only did it declined they charged me a...

Text message not working

My Plan renewed today and i signed up for the new specific plan Public Mobile gave to me. Im supposed to get 3GB for $35 and unlimited international text and call. But whenever i try texting, it does not go through and i keep getting a message from p...

Resolved! Transferring a number.

I am currently using Rogers through work. I want to transfer my current Rogers number over to my personal device. I set up my personal device with the Public Mobile SIM card 2 months ago and it's working with a random number they generated. Rogers i...

Plan not working

I have a $25 plan that includes:500mb data Unlimited canada wide talkunlimited textplus an add on200 min US and Canada Long Distance400 min intl long Distance.I just tried to make a call to the US from ON and was told that I no longer have US minutes...

Compatibilité

Bonjour, j'ai un message que mon téléphone n'est pas compatible avec les bandes 4GLTE. Est-ce que cela veut dire que je ne peux m'abonner à Public Mobile? Merci

Password invalid except it is

Does this happen to anyone else? Haven't used the self serve for a while. Try to log in with email address and password (which I have written down, definitely not forgotten). It says it is invalid. Typo? Try a second time, very carefully. Still ...

Change plan

Hey,I want to change my plan, but I unfortunately clicked on top up plan. So, I want to cancel my top up.

Why is the account invalid

My friend's two public mobile phone numbers have been used for 3 years. In the past two days, their accounts have suddenly expired and they can't enter. They can't get out of their phones or they can't get in. Dialing the phone number of other phones...

unknown charges on master card from PM

Last month I got 4 messages on master card from Public Mobile charging me for calls. I didn't think PM did this. Plus I didn't make the call to or from and don't know the number, although I think it is a U.S. PM no. Phone is: 855-478-2542. Anyo...

How do we gain contributor levels?

I would like to know, how do we "level-up"? I want to gain contributor levels, but I am not exactly 100% sure how to achieve that.Do I just have to be active in the community and help others? Receive bravos?Thanks for the help!

Resolved! Loyalty

Hello team, Apart from the $1 that accumulates each year for being a public mobile customer. Are there other benefits that one can have on his or anniversary date like lower plan cost or increase in data?

billing

someone use my credit card without my permission

Contactin admin

Is there an easier way to get help from admin other than to sit and wait to sit and wait?pretty fed up with this whole public mobile thing

Phones that work with network

Does Galaxy A71 work with this network.

Resolved! Plan Expired

I had a plan which is expired and i changed the plan to $25 one, so the account show in payment is $10 i don't why? Secondly i have paid $10, however, my account is still suspended. Question is how to re-active my account. Thanks

i currently have 15$/mon plan. is the 100 minutes cacada wide talk per month ?

i currently have $15mon pan. isthe 100 minutes canada wide talk per month?

Resolved! Need a printed statement for proof of account

Could you please send me a printed statement for proof of account.R+Thank you

PUK

How do you reach a moderator

public mobile works only 4g?

Paying phone bill

can't get into my account to pay my bill because it keeps telling me that the password is wrong and when I try to reset the password, it says that the login is wrong and has an error message.

Resolved! Using my SIM card in another phone?

I have a primary phone which uses my sim card for Public Mobile. I have a few other phones which aren't mine but I believe they should be unlocked. What happens if I insert my SIM card into one of these phones? Does my SIM card get re-registered t...

Basic Text Messages failing 50% of time.

Hello All,New customer. Did not port number over. Using Samsung G386W which is compatible. Android 4.4.2Half my texts are failing? Not mms, just basic. 3 out of 4 bars for signal strength.Also not receiving half of the texts being sent to me.$15 plan...

Resolved! I was charged full price on my first month, why?

I was referred to Public Mobile and was told that I would receive a 10$ credit. I also signed up for auto pay, therefore I was supposed to receive a 2$ credit.Why has Public Mobile charged me full price on my first month?

Resolved! changing plan

Hi I changed my plan but for payment I chose the payment for next cycle by mistake.how can i change it to due payment

Resolved! Username and password problem

Please can you help me to retrieve my username, password and security question?

Why are my solutions being reassigned? Thanks

For the last 3 months solutions given to me are disappearing. I assume they are being reassigned. Is this happening to anyone else. A couple here and there. But the last 2 days and today was pretty messed up. I left around 12 noon with 338 and came b...

Resolved! Can't set up autopay

I get this message when I try to set up auto pay : " Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...

Activation with a new sim card

I purchased a sim card and tried to activate the phone but the sim card was faulty. Now that I have an account, how do I activate a second sim card?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

so if no mod is online

Plan not working

Need help

Text message not working

Resolved! Transferring a number.

Plan not working

Compatibilité

Password invalid except it is

Change plan

Why is the account invalid

unknown charges on master card from PM

How do we gain contributor levels?

Resolved! Loyalty

billing

Contactin admin

Phones that work with network

Resolved! Plan Expired

i currently have 15$/mon plan. is the 100 minutes cacada wide talk per month ?

Resolved! Need a printed statement for proof of account

PUK

public mobile works only 4g?

Paying phone bill

Resolved! Using my SIM card in another phone?

Basic Text Messages failing 50% of time.

Resolved! I was charged full price on my first month, why?

Resolved! changing plan

Resolved! Username and password problem

Why are my solutions being reassigned? Thanks

Resolved! Can't set up autopay

Activation with a new sim card

Is this considered a downgrade?

Switching to Freedom to Public

Voice mail

Credit Card charged twice

About 4G-20GB plan (new customer)