Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Requesting Account Closure without access

Hello, I got a new SIM card + phone # back on December of last year, I am looking to close this account and stop the recurring payment from my credit card, however, I cannot open an account with self serve as I've lost my sim card by now. I have the ...

Resolved! Change My Plan issues and when active?

Hello community, I have been asked by my workplace to change my phone plan to include Canada and US calling. I know which plan I want, but when I go into the option to change my plan, I either cannot select anything because there are no options show...

Lost my phone service today.

Hi,My phone stop working today. I did a change plan request a few week ago too take effect today. Now my phone has no plan. What can I do?Thanks

Resolved! Autopay failed

Hi, my husband and I both have Public Mobile phones, and have had them for about a year now with no problems. Today was the renewal date, and both of our autopays failed to go through. I've checked the credit card we're paying with and there are no p...

Resolved! Missing referring reward

Hello guys.I have a question about missing referring reward.I was referred from my friend and then I referred my friend from my account.I think my reward should be $20($10 from referred and $10 from referring), but there is only $10 in my account.It'...

Resolved! Number porting

Hi I signed up last night and was porting my number from lucky mobile said it would take 2 hours been a lot more than that and my number still hasn’t been ported ... any help please

Resolved! port both out and then in

Hi all. I have searched for an answer here but I don't know of an obvious way to do this.I have an existing public mobile number and account that I want to port to another provider. That part is easy. However, I want to keep the plan and then port...

Resolved! Increase in plan amount charged to credit card

The amount you normally charge my credit card for a 90 day period is around $81-85. This month (June 3rd) my credit card was charged $100.80, which is not right. Can someone please look into why this happened? Thanks

Resolved! sim went bad

My phone suddenly stopped working. Account was paid up, so tried reseating the sim but that didn't help either. I then took the sim from an other phone and put it in my phone and it worked. Put the bad sim in the other phone and it didn't work. I...

Indication de l'appelant

Moved to French forum.

Changer de téléphone avec le même carte SIM?

gone to the French forum

Resolved! Payment?

For some reason auto pay failed for my wife's June 6 payment.I made a one time payment and reconfigured the card. Says status is active but phone is not working? Ideas?

Resolved! Does $25 plan has unlimited 3g data after you use up the data linit thats offered in the plan?

I have heard Lucky mobile gives it's customer unlimited data at reduced speed after the data is used up thats offerd in the plan. Does this happen too in PM? what after the usage of data that comes with the plan?Thanks.

Resolved! New account 3 gig bonus problem

@admin @administrator I was referred here from the online chat support client to ask this question and get help here. I submitted my email for the flash sale 3 gigabyte bonus signup. I received confirmation email. Problem is I didn't know I needed...

Limited-time Offer! Bring your own device and receive 50% off your SIM card when you buy it online.

How can I avail the 50% off?

Resolved! New phone new SIM card old plan old phone number

I put the new pm SIM card in the new to me Unlocked iphone7. my previous phone I disabled on public mobile website as lost / stolenOn the pm website, it says change SIM card option, I did that and entered the number from the SIM card i got a message ...

Resolved! Data not reset

Hi, I have my phone set up on autopay. Last month (end of bill cycle is 27th of each month) I used all of my data (got the notification at 95%). This month I can see my 100 mins is renewed but my data did not renew. When attempting to access data on ...

Resolved! New account issue /Port from Bell

Hi there, in the process of activation, i got a text message that I had entered the wrong ESN/MEID and that someone would call me shortly. The transfer from Bell seems to be done except that I cannot get incoming call. Nobody has called me

Resolved! Can't make calls

Hi.I cant make any outgoing calls from my phone anymore. I signed up with PM about 1 month ago. Anytime i try to make a call I hear an automated message saying... I don't have an long distance add-on....But I'm not making any long distance calls. All...

New activation / porting issues from Telus

When attempting to port a Telus number, the number was accepted by Public Mobile, but Telus would not release it. I proceeded with the Public Mobile activation with a new number. Is there a way of going back and trying to get the old number ported ...

Resolved! Upgrading to a plan with more data

Hello everybody, I'm currently on the 40 dollar 5 GB plan but I'm planning on upgrading to the 50 dollar 8 GB plan just because I anticipate an increase in data usage over the next couple of months when the Gyms open to the public again. However, wh...

Resolved! 1 dollar off bill because of first year anniversday

will i get the dollar off this bill first year anniversary

Phone stolen

my phone was stolen dont remember my password what can I do

Over debit today

Hi, appreciate someone could help. I just update my credit card information a few days ago. Today is my Public Pay date. I found my credit card was debited more than usual (more than last month). Hope this could be fixed asap. Thanks.

I'll be out of Canada and will come back after 6 months. Would I be able to use the same account?

I'll be out of Canada for 6 months and will come back after. Should I cancel the service? Someone said I just need to take my card off for Autopay and my account would be suspended for 90 days, then be canceled. My question is, could I be able to get...

Phone signal very weak on Android 10

I was on android 9 using my Mi A2 lite phone, I recently got the android 10 upgrade, and now my signal has gone from strong, to very weak! What I have observed is that when I dial a number, my signal becomes stronger. My signal also becomes stronger ...

No outgoing calls

1) For local numbers I get a message that my plan does not cover the number and I need add ons.2) Toll free numbers are included in my usage.3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

Resolved! Changing Number - 672 doesn't work

Hello I am having significant issues with my number in BC starting with 672. Typically, all numbers in BC start with 604. So many automation services, banks, food delivery, and many more do not recognise or have in their system 672. So it's really ha...

Resolved! moderator

How do I get to submit a ticket to communicate with a moderator?

Where can I find my 4 digit code

Community

Forum Posts