Community

Resolved! Data Protection

Hi There, thinking of getting my kiddos a prepaid plan. Does Public offer Data Protection? So they will never go over? Thank you!

Resolved! Cannot access Canadian Google Playstore (changing country setting to Canada)

Hi, I am using a smartphone purchased in Japan. I am trying to download Drivewise Canada app by Allstate insurance, but it says "This item is not available in your country". I called Allstate, and they said to contact the mobile carrier to change the...

Resolved! Email

I forgot my email and password 

Resolved! lost accounts

when i set up my account, i set up my kids accounts too but didn't know enough to link them to my account and know i need to upgrade the plan and their emails aren't recognized and i'm upset i can't speak with a human directly to sort this out. does ...

Resolved! Sim card Activation

Hi, I am Rachel, I am trying to help Peter to get his sim card activated, he is getting a lot of errors like this ..top up regarding approval ... I need some help with Peter.

Resolved! Lost shipment of SIM's

Hi, I ordered SIM's online, the website sent out an email notifying the shipment on June 8, 2020, order number 204126 but I have not received the sims. Can someone please help on this issue?  

Resolved! My mobile number is not recognized

Good day, I bought a Public Mobile sim card from a London Drugs store on 16 July 2020 in Richmond and got it activated. I could use it for making phone calls and receiving messages and there are no problems.But until:(1) Yesterday (July-21) I was try...

Resolved! Cannot answer private numbers - automatically refused

When a person I know (eg doctor) is trying to call me from a private or blocked number . The phone rings once and shows as missed call. Even if I catch it in the first ring I cannot answer it . The phone does not have any restrictions set up. Any sug...

Resolved! Stolen cell number?

Hello,I just got a call from a woman who said she got a call from someone using my cell number saying they are from service canada and implying they have done some kind of criminal acitivity, taxes or something like that, she wasn't clear.  She infor...

Resolved! Suspended Service

I have been with Public Mobile for Years. I made a payment to my account the balance says $0.00 and I have a credit of $10.00 and have no service. What is the issue with Public Mobile? Never any issues and now no service and I'm topped up. 

Resolved! I am locked four of account.

i cannot sign in nor will it let me reset password. removed autopay a month ago and now the money came out! 

Resolved! phone number change?

I want to keep my land line phone number and transfer it to my new cell phone.How do I do this?

Resolved! double payment made in error

Resolved! How long does it usually take for moderator resolution?

I put in a "can't receive calls" email to the moderators on Saturday. I have yet to receive a response. Some calls come through... other callers get a "this number is not in service" message.