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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12742 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23961 Views
  • 183 replies
  • 26 Bravos

I can't do any call

I made a payment but I can't make any call also I change my plans but still doesn't work so public mobile took all my money and I can't do anything

Chimpy by Great Neighbour / Super Voisin
  • 698 Views
  • 4 replies
  • 0 Bravos

Resolved! Mobile Network not available

Hello, I'm using a OnePlus 5 and whenever I try to make an outgoing call I get mobile network not available. I can receive calls though. There hasn't been any software updates on my phone for a month so I don't think it's a bad update.

moffa by Good Citizen / Bon Citoyen
  • 1207 Views
  • 12 replies
  • 1 Bravos

Resolved! SIM card locked. (What do I do?)

Hello,I just purchased a used iPhone froma friend, and I am trying to switch to use it.   However, when I put my Public Mobile SIM chip into the used iphone, it shows this message:-------------------SIM is locked - 1 attempt remaining----------------...

hstraf by Good Citizen / Bon Citoyen
  • 696 Views
  • 2 replies
  • 0 Bravos

Vouchers

So I went to the store today to buy a public mobile phone voucher, they guy gave me the wrong one he gave me one for bell I noticed after getting frustrated that it wasn’t working after trying it many times, I returned it and got a public mobile one ...

Billie2101 by Good Citizen / Bon Citoyen
  • 1365 Views
  • 22 replies
  • 0 Bravos

Resolved! Credit tip up not working .

8 hours ago I purchased a $40 top up from Walmart bc . Like I have done every month for 5 months .. but this this the $40 was added I got the sms saying successfully added but all day I’ve had no credit/ no internet .. what the heck ... my account sa...

Sampatterson by Good Citizen / Bon Citoyen
  • 890 Views
  • 8 replies
  • 0 Bravos

No Phone Service

All day today my phone kept saying "Emergency Calls Only".  My account is active and paid up.  I eventually realized that my number was re-directed to another SIM Card and used to authenticate illegal transactions online from my bank account.  How as...

Resolved! Seeing someone else’s usage history

Has anybody else checked their usage history only to find that all three months of listed calls and texts were not made on your phone, even though it shows your correct phone number?  This has happened to me.  I don’t know if it’s a system error or f...

lizsoria by Good Citizen / Bon Citoyen
  • 1466 Views
  • 13 replies
  • 0 Bravos

Sim activation problem

I'm having a hell of a time trying to activate my sim card. Every time I fill out the form it tells me my email is invalid and it is not. Help!

Jodi2 by Good Citizen / Bon Citoyen
  • 1133 Views
  • 15 replies
  • 0 Bravos

Ripped off data

Why am I getting ripped off my data public mobile says I've used 8.5 gigs when my phone says I've only used 6.06gugs of data and my phone is complely accurate

Bbqbill by Great Neighbour / Super Voisin
  • 951 Views
  • 14 replies
  • 1 Bravos

Resolved! My $2 auto pay is missing for 2nd month

Hi there, So I recently joined public mobile and for some reason they charged me only 11 dollars for the 15 dollar plan my first month. Now for the second month they are charging me the full 15 dollars but it isn't showing for my 2$ auto pay balance....

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Resolved! Plan expired on autopay

Account says plan has expired, and to ignore if on autopay, which I am ... What now?

fillione by Good Citizen / Bon Citoyen
  • 1473 Views
  • 17 replies
  • 0 Bravos

Resolved! No service

I activated my new SIM card successfully and received a confirmation email, but my phone indicates “no service.” It’s an iPhone 7. Please help. 

Jradke by Good Citizen / Bon Citoyen
  • 1221 Views
  • 9 replies
  • 0 Bravos

Resolved! Data Usage Error?

I just signed up less than an hour ago and only used data to test the speed on speedtest. However upon checking my data usage on my account it shows I already used 500mb out of my 1024mb data limit. Is that suppose to be normal??

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eugie828 by Good Citizen / Bon Citoyen
  • 788 Views
  • 6 replies
  • 0 Bravos

Resolved! New Self Serve Account

I just signed up for a new self serve account and at the last step entering all my information it resulted in a generic error. Now when I try to register again the Public mobile SIM card I purchased is invalid. Please advise how to resolve this issue...

eugie828 by Good Citizen / Bon Citoyen
  • 586 Views
  • 3 replies
  • 1 Bravos

Resolved! Suspended

My account suspended but on autopay and got text payment went through.please help. Can’t accept or send calls

dkai12 by Great Citizen / Super Citoyen
  • 2233 Views
  • 50 replies
  • 2 Bravos

Resolved! 1gb bonus

How do I know if I have received my 1gb bonus for just signing up with the email I used?thanks

svendiet by Good Citizen / Bon Citoyen
  • 541 Views
  • 3 replies
  • 0 Bravos

One Plus Phones

I am looking at buying the OnePlus Pro 7 or the 7 tDoes anyone know how well they work on Public Mobile. Thanks!

Bosbest by Good Citizen / Bon Citoyen
  • 938 Views
  • 10 replies
  • 0 Bravos

Resolved! Refer a Friend credit

I know that I receive $1.00 reward credit for each friend I refer if they remain with P.M., but in my monthly auto texts for my payment, it show a RAF $20 bonus has been added to my account.  Why $20.00?

LSMRTN by Good Citizen / Bon Citoyen
  • 1075 Views
  • 12 replies
  • 0 Bravos

Resolved! Is public mobile part of chatr?

I'm new to public mobile and I was previously with chatr but when I went to renew my phone plan I was told by the associate that this was chatr's new name .. something along those lines.. I was not given an option to change.to public mobile. I'm also...

Resolved! What do I do when Public Mobile double charges me?

I use my credit card and opened ONE phone number. But for some reason, my credit card balance keeps showing double charge (starting from February 2020 continues every month). It is clear that the amount I'm AutoPaying is over what my plan offers. I h...

kk_kate by Great Neighbour / Super Voisin
  • 2434 Views
  • 9 replies
  • 0 Bravos
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