Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just changed my credit card and the tried to reactivate my account. It gave an error and subsequent attempt gave following:Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Lo...
I am the customer of public mobile for last 4 years but I never get the benefit of this loyalty rewards benefit. how can I get this benefit?
Hello. Last night I attempted activating a new SIM online. I went through the new activation process, put in my new SIM, filled out all necessary information, picked my $25plan, chose a phone number, and finally entered my $40 voucher as payment. It ...
Hello I try to charge my public mobile number but it’s saying Sorry we can’t complete this service
Hi, I recently bought a home about 10 minutes from the falls and therefor i'm pretty close to the U.S border. I'm currently with Freedom which have absolutely no cell service here, and I've seen how good the pricing on the plans are on here. My quest...
When I'm calling out, if the call is not answered within ~30 seconds the call drops. I've been able to replicate this trouble using my Wife's Koodo phone. The only difference with Koodo is that she gets a recording "6UT1 this number cannot be complet...
So I realize last week that I had the old $15 plan in my account and immediately switch to the new one. I have also noticed that my data have lasted a lot longer since I switched. The changes on data usage was very noticeable. It felt like the old $1...
I've been using Public Mobile for years but recently calls have been dropping. A tech friend suggested that older SIM cards can run into this problem. He checked it out and feels it is most likely a SIM problem.Could I get a replacement to update the...
I'm new to cell phones and their uses. How do I send international texts? Anything special? And is there a way of knowing whether they went through to the recipient?Thanks
I totally forgot about instant top-up's. They seem pretty cool and Its way better than using a voucher. I have a friend that is coming to PM and he prefers to pay in store. It would be easier for him to use instant top-up's but i have no clue what st...
I have always trouble with my data
Hi,New PM customer. I am on a prepaid plan which has a 250 mb data included.I am using an unlocked Asus Zenfone Max Plus android phone with a second sim card which I use in the USA and I have no issue using data on this sim.I have followed the instr...
I changed my number 2 days ago, the change went through successfully and my phone got updated with the new number. I was able to receive some text messages for the first day but now i get nothing. In addition calls are failing. Signal quality at the...
Am I the only one who finds it painfully slow, even just to log in?
NO SERVICE ANTEL N0W
I signed up with Public Mobile 4 days ago and I could not get incoming calls or texts on 2 of the 4 days. Can someone tel me what the problem is. Thks.
Dear team, I am not sure why i am unable to access my account , i have requested for a reset email also, but it is not sending to the email , i have even entered the security question also. I am unable to get the email to reset my account, now i do ...
I signed up for the $120 for 4GB promo a while back but never signed up for auto pay. I would like to sign up for it however when I try to sign up and then click the "Rewards" section to see what my new estimated payment will be, I see that my Plan c...
Just signed up. Says I need to input APN/MMC and another number. My iPhone SE only shows APN, but not the other codes (MMC). I don't know if I am properly set up for data.
Hey all , I bought a voucher from Wal Mart the other day .. and I noticed at check out that there was no pin. So I asked the cashier , and told me to go to customer service , so the assistant manager got my name and phone number down.. said he would ...
Hello,I just joined public mobile recently and everything has been fine until today. My Dad (Who is a Roger's customer) was having problems with his phone recognizing his sim.He got the iPhone error stating invalid sim card. In short, he called custo...
I ordered my SIM over 15 days ago and still have not received it. We need it urgently, can someone help track it?
I have a plan with' unlimited Canada wide talk and I can't call anything cause it says I don't have long distance... what is wrong
Hello, I just transferred my service to Public mobile. Just curious as to what type of Caller ID feature it has. 1. Does Public Mobile display your name when making outgoing call? If not, can it be enabled? 2. Does the caller ID show name of a caller...
Totally frustrated. I paid for a sim, went through the activation process - was billed on my visa - got a "generic error".Now I can not log in - It says, there is an error with the account information.I can not restart the process - it says the sim c...
I get that message for all picture messages. The last one I tried to download was only 750 KB. I can send picture messages. I don't have Whatsapp. My APN settings are Mobile Internet: sp.mb.com; Tethered Mobile Internet: sip.mb.com and CA - Public Mo...
I was going to use my phone, and I got the message that the sim was not registered. I go have a look at my account online, I have a balance of 25$ yesturday in it. not it is at zero, plus I see in transaction history there was a top up of 50$ done wi...
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