Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It added 30$ to my account, didn't give me 2gb of data, I'm confused. Can I not just buy more data if I run out?
I have an Alcatel Go Flip 3 and was told when I signed up for Public it would work. Now my phone is not working and I have looked and do not see it on the list of compatible phones.
Hi, I just activated a new sim and my province is BC but the number they gave me starts with 672. Is it possible to get a 604 number? Kind Regards, Doug
I was charged for 2 top-ups for a $15 plan ($20 in total). Told I would receive $10 off credit. There is no $10 credit anywhere to be seen. Also, my phone # did not port over. Bad customer experience to start with. We'll see if you guys can turn thin...
My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).
Curious if any Alberta residents could comment on their AB voucher experiences. I just bought two $40 vouchers at the Canmore Canadian Tire. I was expecting to pay only GST and save the 7% BC PST, but to my surprise, my credit card was only char...
I have a ZTE Fanfare 3 Z852 and was wondering if it is supported. I see ZTE Fanfare in the list but no Fanfare 3.
Hello,When I was activating an account for a family member, the process failed at the last step and I got a 404 error. I was unable to return to the activation website past the step where you check the eligibility of the phone number (we are porting ...
I originally ported from Fido to Public Mobile, and now I'm trying to port from Public Mobile back to Fido. Has anyone else done this before and encountered an issue where the number is still regarded as a Fido number? I was told by a Fido rep who tr...
Hi, is there anyway to add the referral code from a friend after I have activated the phone and signed up? I didn't see anywhere to put the code, so I must have missed it when I activated my new plan. Please help. Thank you.
I used a referral code from my friend while activating the sim as instructed but did not get the $10 credit as said. Is there any way to check why I did not get the credit and any way to get the credit now?
I've received 2 text messages, each with a photo attached.They are taking forever to download. In fact, neither has come through after 5 hours of downloading. Data is on wifi throughout.Is this normal, or a data issue, or a lte issue, or a PM issue?
I am considering buying two different models of Umdigi phones and am wondering how compatible they are with Public Mobile and which one would be more compatible. I am considering the Umdigi A3X and Umdigi A3S. Thank you
Hi I am wondering if I'm missing something with the suspension service.It's like this: my phone was stolen, so I suspended my service. In the next day or so I bought a new sim card and new phone. I put the sim card in my phone and then reactivated my...
Quick question to make sure I have this right and do not accidentally give anyone poor advice.When I check my phone for compatibility on the Get Started link https://www.publicmobile.ca/en/bc/get-started it shows the below information. When I see th...
Will this model of the Q10 work on Public's network?
Tried several times to enter my new CC info without success. System always comes back telling it was not able to process the new info. Please advise. ThanksPSchreyer
My phone is not receiving calls.i can call someone but in coming call goes to my voice mail,can someone please help me
I entered it the first time and it took, but before I summited it, I had to change the email address. Then when I went to resubmitted, it said invalid sim....please help!
Hello just got this phone i set up the APN no problem but i have my data turned off while on wifi and it wont allow me to receive or send multi media messages any suggestions to fix this?
Hi, I just received my new sim card inserted and activated it and created account but I can't access my settings as it says SIM network PIN blocked Enter SIM network PUK. What is the PUK?
Under My Account, I see it showing 1.5 GB of data but I should be getting 2 GB as I have AutoPay setup. Is it 2 GB and the system only shows 1.5 GB? Regards,
Why when I am on autopay with sufficient funds to cover the payments.So if tomorrow morning I have no service I will consider that you no longer wish to provide me with service and consider the account closed
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