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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account

I forgot my password and cannot get a new one. Help please

Resolved! Plan expired - auto pay didn't work and manual payments failed

We've been on auto-pay for months now and haven't had any issues, however, this time we got a "plan expired" message and the phone is unusable with a recording to call *611. I've called *611 and attempted to add funds three times (used both our credi...

Resolved! Auto Pay not working this month...

I've been on Public since Feb 2020... I set up my Auto Pay with my Visa. Just this month in July my account got deactivated for non-payment. My credit card payments were processed find the previous months. So, I remove my credit card information, th...

Public Mobile Data Plan Does Not Work Android 9.0 UMIDIGI X

Resolved! Public Mobile Data Plan Does Not Work Android 9.0 UMIDIGI X

I just purchased the UMIDIGI X yesterday and i have been having issues with the data plan,I followed probably every post on the community. i've also been to the Freedom Mobile Kiosk twice today to change my APN settings. i followed these settingsName...

Resolved! Setting up phone for private number

I need to set up my phone to appear as a private number when I make outgoing calls for a new job. Can anyone help me with this? Thanks

Resolved! Auto Pay not Working-- Phone not topped up. Enrolled on Autopay for 8 months

Hi there, I am currently set up with Auto Pay for my phone each month. I've had it set up with my credit card for the last 7-8 Months. Every single month Public Mobile withdrawals my funds, and by early morning I usually have a text message saying " ...

Resolved! Referral credits suddenly gone?

My last bill I had $60 coming off every 3 months (20 referrals) but suddenly this cycle I'm down to just $9 (3 referrals). I don't think 17 people have suddenly quit the service so I'm wondering if this is happening to anyone else or what has happene...

Resolved! Account Creation

Hi, I have been using my phone and plan for a few months. Now, I need to make a change to the account. When I go to login, it says that I do not have an account under my email address, so I put in my phone number and it says that my number has been ...

Resolved! Having issues with payment going through

I've been trying all morning trying to pay for my service. Doesn't seem to be going through I've tried multiple credit cards.

Randomly not recieving calls

So, I really should have gotten on this earlier. I've been a customer since late January last year with a ported number, but I've noticed that sometimes I don't get incoming calls: It doesn't really seem to have any rhyme nor reason with it. I mostly...

Resolved! Updating my Plan

I am on an old plan “$90 per 90 days. Your current $25 plan would give me much more than I have with my old plan. My question is would I lose my previous promo and holiday giveaway data or my current rewards (loyalty, auto pay, friend) ?

Resolved! When's the best time to resume my plan?

I suspended my plan in May and it says that I have to reactivate it before August 6th it I'll lose my phone number. When should I reactivate it. Should I do it the day before? A week earlier?If I reactivate it, will I immediately be charged or will ...

Resolved! iPhone / Web,iMessage,Mail etc. not working on 3G

We always have 3G / Cellular Data turned off for Spotify. Last week, we were at the cottage, ran out of PodCasts, and decided to turn on the Data for 1 Podcast on my wife's Phone. iPhone XR. When we turned the Data back off (after it told us we hi...

Resolved! What happens if my 1 GB data expires before end of billing cycle?Data Stops working or extra charge?

I was wondering what happens if my 1 GB data expires before end of billing cycle? Data Stops working or I get charged extra for crossing my usage limit?

Double charge

Resolved! Double charge

Every month I pay 27.13 that is withdrawn from my bank account, and I also get charged 25 dollars from the money I have deposited in my Public Mobile account. Therefore, I have been “double charged” . How do I stop that from happening.Thank you.

Cannot receive texts

Resolved! Cannot receive texts

Hi! I recently joined with public mobile and activated a new phone number with new SIM. However, I am experiencing issues.1) Others (new contacts) can receive my texts but when they reply, I do not receive their texts. On their screens, it says deliv...

Internet plan

Resolved! Internet plan

Is there any plan more based on internet? Because we international student don't use talk time and texting that much but all we use is data. So if there is any plan targeting this consumers that would be good.

PUK number

Resolved! PUK number

i cant unlock my sim card beacuse i dont know the PUK NUMBER!

New phone country

I am looking to upgrade my Samsung Galaxy S4 to Note10 lite or S10 lite. When searching to buy online, I see sold from a USA, China, International etc. Will I be able to use these in Canada and if so will I be needing to clean out or stop any weird a...

Resolved! Cannot Change SIM

Hi, I'm trying to change my SIM card through the self service portal.I have entered my new SIM card number, and when I submit, it just says 'oops' and logs me out. Does anyone know if there's something that I'm missing?

How do Ilose the US carriers apps now that I am in Canada?

I have put my Public Mobile SIM card in my LG Stylo 4 phone which I had been using in Florida. The phone works fine and in "settings" it says I'm on the Public Mobile network..However, when I turn the phone on, the start up sequence loads the "Metro...

Resolved! Is my Chilliwack 604 number a long distance call for Vancouver 604 friends?

Hi Friend of mine just pointed out that they got dinged $3.50 from their wireless provider when they called me, my number is 604.845 It's chilliwack based because I wanted a 604 number at the time. Is that considered LD for mobile customers?

Resolved! Cannot reset password

would like to reset password after serverl tries with different password.but not able to pass the security questions. How can I reset my password?thanks.

lost phone

Resolved! lost phone

i have lost my phone and ordered a new sim. can i read my text messages online while i wait for new phone to be set up?can i retrieve them after i set up new phone?thank you

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