Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid the 8$ to be able to make US calls but I i still can not make US call? I also made a 36 dollars payment by mistake. how can I get it back???? I paid 45 $ for nothing!!!!!
Hello, I've ordered a SIM card on online shop since 18st of July, i m waiting for delivery but i had no informations about that. Regards.
Hello. While working on another problem I found something I hope someone might explain to me and if there is a fix.I have a Wilson amplifier system operating on 3G only. Inside our cottage I've set up two cell phones side by side about 6" apart and 2...
Hi. Anyone know if Public has this service (Bell does)? And if yes, how do you turn it on? Way too many spam calls lately! thx
I am trying to activate my sim card (first time customer) and when I clicked submit, it took me to a page that said error 404: page no available. I did hit the back button because there was an error and it took me back to the previous page where I su...
Hello,My plan was auto-renewed as usual, every 3 months but for the first time , price has gone up . I noticed that the friend referral went down ( in my case from $12 to $3). Can you please let me know what this is happening? Thank you!
When I set up auto pay it told me that I would take two dollars off of every bill but this bill it did not show up can anybody help my plan is $50 I got charge 52
I have 1GB Promo data in my plan. However, I can't connect to internet. Any help would be appreciated.
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Hello - I just joined on with Public Mobile.I used a referral code during the activation process - my understanding is that I'm to receive $10 off on your 2nd month’s bill but don't see the credits appear anywhere on my account.The $2 auto-pay credit...
My credit card has expired and my service has been suspended. I tried to register my new one, but apparently it can't be verified. I re - tried several times. Help pleaseShould I contact the moderator? How do I do it? I'm new at this
When I search the Public website for phone compatibility, I can never find an exact match based on what unlocked phones are available for sale. For example, the website has a listing in the drop down for a Samsung A10, however, when you search it on...
My phone is activating and I have tested the phone by calling it.the screen now displays “ SIM card updating” this update has been going on over an hour.how much time does this typically Take. Seems excessive at this point.
Hello,I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?Thanks
Inbound calls go to voice mail. I am unable to call out. I get a message stating sorry this call cannot not be made as you do not have an active Long Distance Add-on. To get the add-on call *611. I tried to restart the phone and also remove and reins...
I have changed my plan from 25$ to 40$ package and paid by credit card. But after that my plan was suspended but available balance was showing 40$. Than again I changed the plan from 40$ to 25$ and now my account status is active and available balanc...
How do I transfer my number from another carrier?
Hey,When creating a username to login I didn't realize that would be the name that shows up along with all my posts - is there a way to change it?
I top up my phone & my son’s phone yesterday in a convenience store but I did not receive it what should I do?
Hi, I have two numbersxxxxxxxxxxxxxxxxxxxxxI already changed my credit card payment for the first number, but the costumers service kept the old credit card payment of the second number which is xxxxxxxxxxxxxxx,Please could you make all number on sam...
Hallo Community, I have my data always off, but I noticed that "Android OS" has been using data even whilst I've turned it off. The only data events that show up on my PM account are "web events" or "MMS." I have read on other community posts that MM...
It appears that if you have a Sasktel number in a community that has a Telus presence porting is no problem. (I played around porting numbers from several such communities) If your Sasktel number is from a community without the Telus presence as I am...
Hi There, thinking of getting my kiddos a prepaid plan. Does Public offer Data Protection? So they will never go over? Thank you!
I have been charged twice this month. Who do I contact??
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