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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Hi I recently my services have been disconnected. I went in and reactivated my services, and even put additional money into my account to ensure I was not owing any funds. I still do not have any services back on my phone.my phone number is xxxxxxxxx...

Ringer

My ringer for incoming calls is not working, does anybody know how to fix this?

Resolved! I can remember the email I used to register?

Resolved! Verifying a few things with my new plan

Hey, I recently signed up with public mobile and I just want to triple check and make sure I'm not messing anything up. This is the plan I have https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed (it's the $15/month one) So, to my understandi...

Resolved! Tracking info on email is broken

Hi there, I ordered a SIM card the other day, but the tracking info page is broken (i.e. shows HTML comments and JavaScript text, rather than rendering properly), so I have no way to know when it will arrive. Hopefully someone on the web team can fix...

Port Failed. No Service. Need Mod ASAP!

Here is a list of what has happened1. Ported number yesterday.2. Service on my Koodo SIM stopped and got a cancellation email from Koodo3. PM SIM still shows the old number and not my new ported number4. PM SIM shows connected to the PM network but I...

Resolved! $10 Referral Not Showing in MyRewards

Hi, I have recently joined Public and have used one of my friend's referral code. But $10 bonus is not showing in my rewards section ? Thanks

Resolved! number change

why did my phone number change today? Without my permission.

texts sending from wrong number

I successfully ported my number from PC Mobile a couple of months ago, but every now and then I send a text and it appears to the receiver as coming from a different number than my own ported number. Sometimes they can reply to that number, and somet...

Data

Resolved! Data

I’m in Ontario.Does anyone know if Public has SIM cards for JUST data? I want to get mobile internet for the trailer, but don’t want to pay an arm and a leg for a SIM from the big mobile companies.

Resolved! Looking to change my plan

Where’s the 90 days LTE plans?

Plan cost has two different values on different Pages

Hello, there seems to be conflicting information as to the cost of my plan as there are different costs on these two tabs: "My Plan and Add-on ---> Plan" and "My Plan and Add-on ---> Rewards"Could you please clarify? Thank you.

Hows everyone rewards

Lounge worthy

Account disabled

I have an active account. I was victim to "sim jacking/sim swap fraud" 2 days ago. The Mods helped me to fix it. Now when I try to access my account, it says it has been disabled, but I did not do that. How do I resolve this? I am so paranoid th...

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Helloi am having difficulty accessing my self serve account. It does not recognize my password even when I change it to a new password. I can not access my accounts at all. Need help or someone to talk to in figuring this out. Frustrating!!

New Activation - No Service

Activated a new SIM with a new number last Saturday, still have no service. I have: - Restarted the phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.- Put phone on aeroplane mode for 5 minutes. Take it off and resta...

Resolved! Unused data

I know in the add-ins any unused data/minutes are rolled over until you use them. Is this the case with any unused data on a monthly plan?

Resolved! Tracking data usage

What is the best way to track your data usage for PM? I use a iPhone and wondering if there's something easier then logging in online when I am on the go. Thank you!

cannot view data usage history

i am unable to see what my data usage was for previous months. i have been a member since january 2020 i can see my data usage for the current month on the 'overview' page, that works no problem however if i want to see what my data usage was 2 month...

I change from Freedom to Public mobile, not data yet

After change my number from Freedom to public mobile after one week my mobile doesn't have data plan, only call, I reset my mobile many times and still no data available.

My service renewal

Good morning I changed my plan on my account to a cheaper one 30month and then paid it.. Now its saying i owe 26 dollars i dont see how this is possible? Can someone help me remove this 26 dollars for me plz. So i can use my services again Thanks

Employer corporate plan

Resolved! No service

My phone says no service. I received a message about my sim card expiring, but was told to disregard as I am on autopay.

autopay

I signed up for autopay on my account. when I looked at my credit card I was charged 1.15 and I knew it should be more. I have a $15 plan but there was a $2 credit for autopay and a $10 referral bonus so I should have been charged $3 and tax. I logge...

Re: No data connection, cannot reset APN,any ideas?

You can't change anything with the apn.its all greyed out.

Can't active account there's an error with the sim card

So I bought my sim card since last year's September and I've never activated my account since. I stopped paying for my plans since the pandemic started and just recently gotten around to activating my account for paying for the plans (since I need it...

Resolved! Moving from BC to Alberta

I am using the $120 for 3 month plan. My plan has unlimited Provincial call, and it will not work after I move to Calgary in 3 weeks. Can I have a new local number there but keeping my current plan?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Ringer

Resolved! I can remember the email I used to register?

Resolved! Verifying a few things with my new plan

Resolved! Tracking info on email is broken

Port Failed. No Service. Need Mod ASAP!

Resolved! $10 Referral Not Showing in MyRewards

Resolved! number change

texts sending from wrong number

texts sending from wrong number

Data

Resolved! Data

Resolved! Looking to change my plan

Plan cost has two different values on different Pages

Hows everyone rewards

Account disabled

Re: Number transfer in Self-Serve impacted by ongoing maintenance

New Activation - No Service

New Activation - No Service

Resolved! Unused data

Resolved! Tracking data usage

cannot view data usage history

I change from Freedom to Public mobile, not data yet

My service renewal

Employer corporate plan

Resolved! No service

autopay

Re: No data connection, cannot reset APN,any ideas?

Can't active account there's an error with the sim card

Resolved! Moving from BC to Alberta

Esim

Was switched to points and lost all rewards- why?

Call screener

Double charged

Mobile network state disconnected