Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just signed up for a new account minutes ago and missed the portion to enter a refferal code. How can I apply this now?
Hi There. I have a old unlocked phone that I had used when I signed up with Public Mobile a while back. I have since gotten a new phone. I am trying to give my old phone to my daughter as I signed her up with Shaw Mobile. However, when we put the...
I purchased my SIM card from London drugs and signed up seamlessly at home through the Public Mobile website. The plan I chose was the basic $15/month plan with no add ons. This is still indicated in my account online. However, when I received my ...
I'm not a new customer, so i'm not sure if the plan applies to the old customer. Basically, i changed my old plan to the new plan. Unfortunately, it couldn't be done right away because of the renewal date (17th of sept). Now, i got the 30$ plan, but ...
My phone started saying no service yesterday. I've rebooted and tried the SIM in another phone, it doesn't work either. It's been fine for a year before this.Now I try to login to my account and it says disabled.I made a ticket yesterday and anothe...
Im supposed to have unlimited calling and i tried to csll out twice and i get a messsge says i dont have calling on my plan....omg good thing im not stuck on side of the road
Dear Staff, I have activated my public mobile card and i chose 15 CAD plan per month , but the payment has been deducted two times from my credit card. How does it possible ?. My mobile number is xxxxx. Please update me as soon as possible. Lo...
If my bill is due on October 12 - is that the day that my data resets for the next month?
my phone gives me two options. Either it reads "charging blocked due to moisture/debris has been detected" or I can only do emergency calls. I know my phone has not been wet. I've restarted it # of times and either messages pops up. I have a LG phone
hi,I tried to activate my sim. But after all setting with payment method, it did not complete activation and finally it goes to the first step of the activate process. After I tried to again to activate my sim, it showed invalid sim. Could you please...
Hi, I just activated my SIM. but i realized somehow my DOB got saved incorrectly. only the DD part. How do I correct it. Can anybody help me to make this correction?Thanks.
If you joined during the last flash sale for second month free check your account. Mine was applied today. Thank you Public Mobile! https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-when-you-activate...
I signed up as a new customer yesterday Sept 16 - when will the free3gb promo be applied to my account?
Can one see the Call and Text times under Data Usage with 24 hour time or at least AM / PM?
Does Public Mobile support the Elephone A6 Max smartphone?
I just activated my sim card and put it in my phone last night. Since I started up my phone with the new sim card up until now, I can make outgoing calls, send SMS texts, recieve and download SMS and MMS texts. But anyone who dials my number goes str...
Moving out of province, do I need to get a new sim card, or just change numbers? I'm not sure how this works. Thanks
Hi I've set up my card for autopay but it still shows that there is amount due.Payment due date is 17th BTW and today is 16th.Do I have to wait until tomorrow that it starts showing "paid"
So what do I owe if it say $12 available but also say $3.00 owing? What am I paying?
I was trying to upgrade my plan and wasn't sure if it went through the first time so I did it the second time. It looks like it went through twice and I was charged twice for it. How do I get this fixed?
We got a new credit card from Capital 1. I cancelled my old card (VISA) and removed it from the Autopay. I have tried 5 times now to register my new card on Autopay, on 2 different occasions and hours apart. Public Mobile tells me via an error reply ...
Hi, i tried to reach out directly earlier today with no response, and just now i submitted a ticket with the bot but was greeted with a 48h time frame for a response but since I'm without service i hope that someone would help me sooner!
Hi there,How can I get money back? Because right now I am not customer with the public mobile. I want my money back. Is their anyway I can get my money back because right now I do have to access my account with the public mobilecould anyone please he...
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