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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12678 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23877 Views
  • 183 replies
  • 26 Bravos

Resolved! DATA

HI,My current month data has been expired. So, opted for the add-ons recently. Does anyone know when the add-on will activate? or what is the procedure to use the add-ons data? thanks

Nava9119 by • Great Neighbour / Super Voisin
  • 564 Views
  • 4 replies
  • 0 Bravos

Switch plans or leave?

I am currently on an old plan that gives me unthrottled data but it isn't very competitive so I was thinking of moving off of it. Current options under consideration are:1. Switch to the $40/5GB throttled plan.2. Move to Zoomer's $36/5GB/800min plan....

Alexo by • Model Citizen / Citoyen Modèle
  • 1908 Views
  • 29 replies
  • 0 Bravos
mimmo by • Retired Oracle / Oracle Retraité
  • 176 Views
  • 0 replies
  • 0 Bravos

Resolved! Scam Numbers

Hi everyone, I heard through the grape vines there's a way to block numbers of scammers from calling your mobile. Is this the case with PM, too? If so, I would appreciate any information re: this subject. Thank you kindly  -R

roxanneSC2020 by • Good Citizen / Bon Citoyen
  • 1037 Views
  • 10 replies
  • 0 Bravos

ran out of data

I ran out of data so I purchased more actually I fooled up and purchase add ons twice  would like to know how I can get a refund on one of them purchases I also would like to know how to access my data I purchased  

Coryavery by • Great Neighbour / Super Voisin
  • 750 Views
  • 6 replies
  • 0 Bravos

new customer

setting up a new account with number transfer with brand new public sim card and after the final step I got this reply..Please HELP.Tried again and now says invalid sim cardGeneric ErrorOh no!It looks like something went wrong, but don’t panic.Log ou...

Jack by • Good Citizen / Bon Citoyen
  • 348 Views
  • 2 replies
  • 0 Bravos

Can't open my account.

I was trying to prepare my selfsurve account. Before giving my credit card information, it just hang and after the page gone. I try to open my account but I can't. Tried about 2 hrs.but couldn't succeed. My number : xxx-xxx-xxxx and helping phone is ...

Resolved! Canada-wide Talk Minutes

Dear Experienced Users, I plan to switch to the $15 plan, which offers 100 Canada-wide talk minutes, after which the talk service would be automatically not provided.  Here are my questions: 1) Does waiting online count? For instance, if I call the c...

FredericJLJ by • Good Citizen / Bon Citoyen
  • 1709 Views
  • 19 replies
  • 0 Bravos

Resolved! Billing cycle

How many days is the billing cycle? I keep noticing that the date keeps creeping up. It was the 5th of the month not long ago, I recall. Then it was Aug 3rd. The next is Sep 2nd. So it is not monthly...

helenhelen by • Model Citizen / Citoyen Modèle
  • 1625 Views
  • 9 replies
  • 0 Bravos

Can't receive SMS msg from online banking

I recently ported my number and everything seems to be fine except receiving a verification message when I try to use my banking app.  ???It was not a prob

e55meg by • Good Citizen / Bon Citoyen
  • 957 Views
  • 10 replies
  • 0 Bravos

sons phone

I recently had my debit card changed over and now I can't pay for my son's phone bill. can't get into the account associated with the phone number. tried to create a new account with the phone number but it says its already associated with another ac...

Shirley62 by • Great Neighbour / Super Voisin
  • 485 Views
  • 2 replies
  • 0 Bravos

Rewards for Amazon employee ?

I ordered a SIM card for myself few days ago and so far it works great. I ordered a second SIM card for my wife and it seems someone in Amazon wants to get free rewards the easy way. Not sure it's what friend referral is for !     edited by computerg...

couturier-dave by • Great Neighbour / Super Voisin
  • 1281 Views
  • 20 replies
  • 1 Bravos

Multiple numbers on One account

Hi Can I have multiple phone accounts on one account, I have only 2 emails i regularly use and i have a third phone that is lost and I can't access the account because I lost the info

enm86 by • Great Neighbour / Super Voisin
  • 859 Views
  • 8 replies
  • 0 Bravos

Resolved! Add on my data

Hi~ I wanna know how should I do to add my data since I used up 75% of my data, and if it's available to use once I add on? cause I don't want to wait for the next payment. Thanks for your help.

SandyChen by • Great Neighbour / Super Voisin
  • 676 Views
  • 4 replies
  • 0 Bravos

Resolved! Will not receive calls.

Have tried all the suggestions including trying the sim in another phone. Neither phone will receive calls. But everything else works.

Cheeseplease by • Great Neighbour / Super Voisin
  • 747 Views
  • 6 replies
  • 0 Bravos

Resolved! Free data missing

Why is my free data not showing on my account any more?

baldy1 by • Good Citizen / Bon Citoyen
  • 930 Views
  • 12 replies
  • 0 Bravos

Resolved! Promo Offer

I saw that Public is offering a Promo from July 31st-August 3rd. I just bought my SIM card and it says it will take 3-7 business days to arrive. Can I still receive the promo offer if I bought my SIM within that period and I am getting a plan with Pu...

Rankings

Hey! Just wondering if there’s a way to view the different ranks, just for fun! I’ve just graduated from “New in Town” to “Great Neighbour” haha. I’m seeing other posters with titles like Mayor and I was wondering if there’s more info on requirements...

bridgetanne by • Good Citizen / Bon Citoyen
  • 1008 Views
  • 13 replies
  • 0 Bravos

Confirmation email?

I ordered 2 SIM cards online but haven’t received a confirmation email...just the PayPal confirmation

Westvanna by • Good Citizen / Bon Citoyen
  • 452 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving and sending pics through text

My children tell me that I can send and receive pictures via text as long as I turn my data on. ( i.e., turn on my data to receive or send a picture then turn it off again, to preserve my limited data) They say it will not use up my data because it g...

J-L by • Model Citizen / Citoyen Modèle
  • 747 Views
  • 15 replies
  • 0 Bravos

Why does Logging on to PM take so long?

Does anyone else experience issues with logging on to PM? Whenever I try to log on to check my account ( how much data I have left etc) it takes forever to get logged in. This time it took 2 minutes before the page opened. And does this waiting time ...

J-L by • Model Citizen / Citoyen Modèle
  • 477 Views
  • 8 replies
  • 1 Bravos

Resolved! Porting a phone number - Splitting from Family plan

Hi. I'm currently bundled with a relative. I want to break off and have my phone bill under my own name, and I want to come to Public Mobile. How would I do this if the phone bill is under my relative's name? My contract expires middle of the month. ...

naotsugulh by • Great Neighbour / Super Voisin
  • 651 Views
  • 2 replies
  • 0 Bravos

Data unusable /cannot change plan

Hey so I’ve signed up for the $25/mo plan. Phone is a bit older (BlackBerry Bold 9900) but online says it should work with the 3G data that the plan offers. Load up internet and I keep getting a message saying “cellular data isn’t included in your pl...

Damian0313 by • Great Neighbour / Super Voisin
  • 551 Views
  • 6 replies
  • 0 Bravos
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