Community

Resolved! Not getting reset password email

Hello! I just joined public mobile and wanted to log into my account. I hit reset password and it said an email was sent to me with instructions but I have not received this email. I've tried it in 2 different browsers now but no luck. Any help is gr...

Resolved! Account Reactivation Payment Date

Hey I just had a question about payment date. Its been about a week and my plan has already expired so If i reactive my plan now, Will there be a new payment date or will it reactivate back to my old one. There is a promo attached to my account, the ...

Resolved! Long Distance Calling

Often I've wondered why it must say "long distance charges may apply" before dialing the number. I have a long distance plan, takes time if you're in hurry. That's something that has to be there of course?

Resolved! my account wont reactivate

Hi, I made my payment that was due. My account expired today Aug, 28 and is showing zero balance but my account wont reactivate. I have a job interview in a few hours and want to make sure my phone doesn't deactivate. Any help would be appreciated.Th...

Resolved! pretty sure i got hacked

its 3am now est,around 1:15am my phone stopped working,wouldnt text,wouldnt call,kept coming up not registered on network,approximately 2 minutes later my outlook is being flooded with spam my account has been registered to and over 6 thousand dollar...

Resolved! Unlimited International Text - How?

How to send text message to China? By "Unlimited International Text",  this also covers text message to Canada phone?

Resolved! I want to transfer my Koodo number to my new PM account

Resolved! payment made two times in our statement.

Hi public mobile We tendered on Mar. 25 2019 .at Market Mall Calgary My phone No are xxxxxxxxxxx.Payment plan is auto payment using master card.You double charged July 17 and Aug 16 in Aug. master card statement.It should be 24 of every month.Please ...

Resolved! Port request

I'm trying to go through the automated support thing to get a moderator to change my number. I fill in all the fields and the "next" and "submit ticket" options are greyed out.What I need to do: I need to change my existing number to a number I have ...

Resolved! two accounts same email trouble

I have started a new account with my old phone number which I am transferring from another provider. So far something is wrong because I can not receive phone calls. I can make them, text and I have data. I cannot activate since it is my second accou...

Resolved! iphone not activated

So I just set up my account with public mobile and I put my sim card in and everything, and it says I have no service, and then a message pops up and says "Iphone not activated. If this Problem continues to occur contact carrier." so right now I just...

Resolved! Forgot password and security question

I forgot my password and security question 

Resolved! public mobile is **bleep** company and you have to stay away

Hi,I will lose my number because of neglect and lack of support in this company . I don't have any sms    and they can   not fix that. By the new procedure to transfer your number you have to answer with sms that you are agree . If you don't have sms...

Resolved! PIN number not recognizing

Need to pay my bill PIN number won’t work need help Frank 

Resolved! Voicemail Error

When I try to call voicemail, it goes to a screen saying "error performing request unknown error". I saw a previous thread where the solution was restarting the phone, but I tried this and it hasn't fixed the problem.  I can see that people have left...

Resolved! I get a bizarre message when I log into my account.

When I log into my account, I can't do anything.It says I'm logged in, but this is the message I get on my screen: Dashboard/MessageNotaccessibleForCurrentAccount Dashboard/MessageNotaccessibleReturningMessage  When I tried to submit a ticket with SI...

Resolved! Changing from a Private Caller so that my FIRST LAST name come up on somebody's Caller ID

When I call people, it comes up as a private caller.  However, I would like my name to come up on the screen for people so they can readily identify me if I am not in their contact list.  How can I switch to this? 

Resolved! Friend's referral missed

My friend's referral code was missed when I signed up. Let me know how to fix this.

Resolved! Ported from Telus, Do I use the same IPRelay?

Hey all, I know Telus owns Public, and I had the IPRelay service on Telus. I'm just wondering if I just keep using the same site and login/password as I did before or do I need to sign up for a new one. If so what's the web site to get set up?Thanks ...

Resolved! Referral program

hi,  I forgot to enter the referral code when I activated my sin card.  Is there anyway I go to enter the referral code?