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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12706 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23910 Views
  • 183 replies
  • 26 Bravos

Long distance calling

Whenever I try to call someone it keeps saying long distance call and won't connect? Anyone else have this issue?

jessicavieira by • Great Neighbour / Super Voisin
  • 708 Views
  • 12 replies
  • 0 Bravos

Payment System Not Secure - CRTC May Need To Intervene

The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised. Ive already raised this to PM but Telus doesn't seem to care, so I've today filed an official complaint against Telus/PM with the CRTC. A phone...

donaldblair by • Good Citizen / Bon Citoyen
  • 1006 Views
  • 6 replies
  • 1 Bravos

Can't call in or out.

My text msg works and data works but I can't call in to my phone number goes to VM. I can't call out either from my handset. It just started last night no number port, active account. Ive had this number for a while now.

AAAGlobal by • Great Neighbour / Super Voisin
  • 483 Views
  • 5 replies
  • 0 Bravos

port my number

I have activated a sim card and am trying to port my number over from Koodo.  I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.There are 88 Moderators on here when I...

sidneadancer4 by • Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 0 Bravos

Just activated yesterday - horrible call quality...any suggestions

Switched to PM after a long tenure at Koodo....however, in the 24 hrs since activation, call quality has been absolutely horrendous;  static, dropped calls, not being able to hear the person calling me.    Using the same phone as before (iPhone and ...

diana33 by • Great Neighbour / Super Voisin
  • 720 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone is automatically answering calls!!??

So I have my mom set up with public mobile. She has a iPhone SE. When I call her it rings once on my end and once in her end and then automatically picks up. This is really frustrating and she’s missing calls and using up minutes! Anyone else had thi...

ElleBee83 by • Great Citizen / Super Citoyen
  • 891 Views
  • 11 replies
  • 0 Bravos

Charged 4 GB Data

This morning my phone went into "Not in Service" and additionally, I was charged $70 for an extra addition of 4 GB. My account has been hacked somehow and I need help cancelling the purchase of the 4 GB of data please!

peacock75 by • Great Neighbour / Super Voisin
  • 783 Views
  • 8 replies
  • 0 Bravos

Resolved! Walmart

Well it would have been nice if your website said that you have to pay Walmart to activate a plan before you could purchase a SIM card. I have a $60 card at home, 1/2 hour away, and now I wasted my time coming to Red Deer to get a SIM card and now wa...

BlackRatt by • Good Citizen / Bon Citoyen
  • 1867 Views
  • 16 replies
  • 0 Bravos

Resolved! 8UC2 code message

Good morning - I am trying to place a telephone call from alberta to B.C. and I have previously called this number many times, but now when I call I get the 8UC2 message - please advise - thank you 

Margie1 by • Great Neighbour / Super Voisin
  • 1054 Views
  • 7 replies
  • 0 Bravos

Sim card not arrived and how to trace Canada Post mail

I ordered SIM card on Aug.21,2020, and got an email telling that "A shipment from order 215900 is on the way" on Aug.24,2020. But the SIM card is not arrived now. I try to trace the Canada Post mail by the order number 215900 at https://www.canadapos...

gordon518168 by • Great Neighbour / Super Voisin
  • 747 Views
  • 5 replies
  • 0 Bravos

Resolved! Recommended apps

I was wondering if anyone has a recommended app (or a list of them) to help an individual get the absolute most they can out of the PM service? Are there any 'must haves' out there?

WeTheNorth by • Good Citizen / Bon Citoyen
  • 1907 Views
  • 40 replies
  • 0 Bravos

Resolved! Activation final stage issue

Hi there. Recently, i activated another account at the selfservice site with my credit card. At the final stage, it gave me an error and was not sure if my simcard was properly activated. So i tried activating it again thru a computer, and it says th...

Liz111 by • Great Neighbour / Super Voisin
  • 676 Views
  • 9 replies
  • 0 Bravos

Resolved! Banned from Community Over What?

I don’t understand what happened. I might of posted a duplicate message because I didn’t know how to edit a post for which I forgot to tag the person when I replied. I’m able to login using Wi-Fi but I get a message on 3G data that I’ve been banned f...

trgtrg2020 by • Great Citizen / Super Citoyen
  • 1477 Views
  • 43 replies
  • 0 Bravos

English

How do you enjoy this network 

Kevin21 by • Great Neighbour / Super Voisin
  • 472 Views
  • 4 replies
  • 0 Bravos

Total MANURE explanation by PM of autopay renewal failure.

I get a text letting me know my payment occurred and my discounts were deducted. (12noon)11 mins later (12:11pm) I get an text msg saying they tried "Tried to process your Auto-pay renewal but something went wrong."I go into my account and to try to ...

JayJitsBJJ by • Good Citizen / Bon Citoyen
  • 2466 Views
  • 71 replies
  • 2 Bravos

Mysterious payment

Hey guysI was going to pay my account today when suddenly I recieved a text saying my account was topped up. How can I find out who or where it was payed from?Thanks

Justinnn by • Great Neighbour / Super Voisin
  • 349 Views
  • 4 replies
  • 0 Bravos

Resolved! Package opened

I just received my SIM card via Canada Post and the whole bottom of the envelope was ripped off. Can anyone confirm if there was anything else in the envelope with the SIM card, such as letters or personal information? 

Sgullies13 by • Great Neighbour / Super Voisin
  • 1361 Views
  • 15 replies
  • 0 Bravos

Resolved! 1-800 numbers

Hi, when searching about calling 1-800 numbers there are some conflicting answers  can someone please confirm if: calling 1-800 is using up minutes from a 100 min Canada wide $15 plan. Yes/No will my 1-800 call connect to a US based company if I don’...

amppm by • Good Citizen / Bon Citoyen
  • 925 Views
  • 9 replies
  • 0 Bravos
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