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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Discount and Gift

No more auto payment discount?No more loyalty discount?No more Christmas Gift?

pat001 by Great Neighbour / Super Voisin
  • 275 Views
  • 5 replies
  • 1 Bravos

Resolved! Change plan request

Hi,Good day and happy holidays!I have been a long time customer of Public Mobile. I am interested in the boxing day special: $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and pi...

frozenmelon1 by Great Neighbour / Super Voisin
  • 501 Views
  • 10 replies
  • 1 Bravos

Resolved! Subscription plans

I have been trying to change my plan to something a little cheaper and when I view different plans I can see them all but when I go into the change subscription part it only shows two 3G packages and nothing else.

Cbrown1215851 by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos

Change Plan

Hi,Good afternoon and Happy Holiday!I see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging.   Can you please help me change my current pl...

Vivi712 by Good Citizen / Bon Citoyen
  • 282 Views
  • 4 replies
  • 0 Bravos

Resolved! payment update

Why do I keep getting this message: Sorry, we’re not able to process this request at this time. Please try again later.I have been trying to update my credit card expiry date for several days & I just keep getting the same message. What is the soluti...

ATP by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 1 Bravos

Resolved! payments

unable to update payment method.  Tried everything and my payment date is December 25.  Help

ctt by Great Neighbour / Super Voisin
  • 234 Views
  • 5 replies
  • 0 Bravos

Activation error

I cannot finish the final step of SIM card activation. 

Tey22 by Great Neighbour / Super Voisin
  • 134 Views
  • 4 replies
  • 0 Bravos

Can't update credit card

The system will not accept my credit card. Why? Same Card # Just new expiry.

WDTTSL by Great Neighbour / Super Voisin
  • 189 Views
  • 4 replies
  • 0 Bravos

sim card

I ordered my plan on December 17th and have not received my sim card as yet. There is not email saying its shipped. Does it take this long to be shipped out?

Nab26 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Missing referral credit since plan change

I've been a customer since the Fall 2016 promo. I had 1 referral still with public mobile as of January or February 2023, I was still receiving my $1 monthly reward until then.Then the person I referred and myself both switched our plans to one of th...

ctrought by Great Neighbour / Super Voisin
  • 266 Views
  • 4 replies
  • 0 Bravos

Resolved! When will I get my 1$ reward per referral?

Hi there!I just helped 2 of my friends to subscribe to a plan with PM.  My question is, will I get the rewards the same month they activate the plan? or later on?  To make sure when I should make a follow-up.Thanks

yen by Great Citizen / Super Citoyen
  • 402 Views
  • 13 replies
  • 0 Bravos

Postal code doesn't match billing address

Whether I pay with BMO's credit card or debit card, the address doesn't match, but the address on my card is my home address. I don't know why it always fails to pay for the mailing card.Many thanks for your help.

Danny1310 by Good Citizen / Bon Citoyen
  • 395 Views
  • 11 replies
  • 0 Bravos

Can’t login to my new account Forbidden A1

Forbidden A1I paid for my new plan already when I tried to transfer my old number to a public mobile activation, but it failed. After that, I was unable to login again on the web, and both apps don’t work. Please help.

Nabel123 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

USELESS CUSTOMER SERVICE - I NEED A PERSON: NOW.

GET ME AN ACTUAL PERSON NOW OR I'M CANCELLING ALL OF MY SERVICE. THIS IS UNBELIEVABLY TERRIBLE. THIS ENTIRE PROCESS IS SOURED, TAINTED, AND I'M PULLING MY HAIR OUT FRUSTRATED. DO SOMETHING ABOUT IT. NOT NOW, RIGHT NOW. NOW. I WANT A PERSON TO CONTACT...

medicating by Good Citizen / Bon Citoyen
  • 676 Views
  • 17 replies
  • 1 Bravos

Resolved! Plan change and bonus addon and reward system

Greetings,I will be travelling overseas (not US) for an extended period of time. Since PM does not offer roaming, I want to downgrade my plan to the $15/month and use the call forwarding feature to forward to a VOIP.ms account I will be creating. I h...

G_Cristian by Good Citizen / Bon Citoyen
  • 367 Views
  • 6 replies
  • 0 Bravos

Resolved! Can not change address

Greetings,I am unable to change my address at Profile > Account Info > EditI have followed the exact format of the address on file ie. suite-street_number and postal code without space and various other combinations, always get 'Invalid Address'.Some...

G_Cristian by Good Citizen / Bon Citoyen
  • 248 Views
  • 4 replies
  • 0 Bravos

Add ons

us roaming add on not working 

Zacht6200 by Great Neighbour / Super Voisin
  • 120 Views
  • 1 replies
  • 0 Bravos

Resolved! Problem when transferring phone numbe

Hello,I am trying to transfer my phone number from bell to public mobile, but it keeps saying that my number is not a valid Canadian phone number.

MK2312 by Good Citizen / Bon Citoyen
  • 470 Views
  • 13 replies
  • 0 Bravos

Resolved! Question about 100GB plan

   Hi there, I’ve been wanting to switch to the 100GB plan.Online, it shows the unlimited data perk. However, in self serve, it doesn’t show the plan as having unlimited slow data after 100GB.I just wanted to ask if i do switch to the 100gb plan if u...

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JadenT58 by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 1 Bravos

Resolved! Roaming Question

I’m new to public mobile. What happens if you cross the border without an add on to roam. Do you get charged per minute, mb, and text. Then it get charged to your credit card? I don’t have the us and Canada plan. Thank you for helping me.  I’m a noob...

KingofAwsome by Good Citizen / Bon Citoyen
  • 210 Views
  • 4 replies
  • 0 Bravos

Texting in the US

My whole family has public mobile plans and we are currently in the US. My husband and daughter can freely text each other, my son cannot text at all and I can only receive texts. My husband is on the $40 plan, my son and daughter are on the $15 plan...

PurpleHeart by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

CS_Agent

@CS_Agentneed help with service 

Mf11 by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos
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