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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan

Resolved! Plan

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted

I used the wrong email when registering.

Resolved! I used the wrong email when registering.

So, I ordered a SIM but I put @gamail.com instead of @gmail.com so now I can't get into my account. What do I do? Should I just leave the account alone to collect dust? When I got my SIM, I set up a new account using a different email, but I don't fe...

Resolved! Bought a Telus Canada Voucher but it is not working

Hi, I bought a 10$ Telus Canada voucher from telus (it detected my number as a telus so offered me the telus 10$ voucher). I thought that it was ok since PM is a daughter company, and so bought it, but when I put the pin down in voucher payment optio...

One contact does not receive my texts

An interesting problem.A friend of mine that I referred created a public mobile account about 10 days ago and installed his new sim and used my referral code.Next day, his old provider gave him a deal and new phone that he could not refuse.He cancell...

Porting a number

Resolved! Porting a number

How long does it take to port a number from another carrier.It has been 6 hours. Do I need to wait longer.

Resolved! Cannot receive the password recover email.

Step 1: email verificaiton passed Step 2: security question passed Step3: Got this message "We have sent you an email that will outline how you can change your login and password." but, haven't receive any eMail from public mobile after many tries.

Activating old SIM card

Resolved! Activating old SIM card

Hey everyone, Can I gift an old SIM card (never activated before) of public mobile to my friend. I am not sure whether the old SIM card is still good for activation online. If "Y" to above. Is there a time frame for the old SIM card to be activated? ...

5gb data add-on

Resolved! calls not connecting

Can anybody give me so me info on why my calls do not connect at a certain location.When I go to my campsite (Parkland beach Alberta) I have full bars on my phone and when I make a call it says dialing but you hear no ringing and the calls never get ...

Google services not loading - ios 14

Hi There is something strange happening here. I am trying to search something on Google but the page is not working. Tried safari chrome and Firefox and nothing? I don't have any vpn or dns in the settings

Deadline to Add 5Gb OR 1Gb/1000 minutes PM Gift came and went with no Gift Received

Resolved! New to public mobile just getting setup

I bought my sim card in store with a referral code. 1. I do not see any credits on my account from the referral code how do I know it worked? $10 credit and 1 free month? If this was done incorrectly in store how do I correct it I have a code that e...

invalid SIM

I tried to register my SIM on my mobile device and it wouldn't let me continue and now when I try to activate my SIM on my lap top it is saying I have an invalid SIM. I had no issues with registering my other account and SIM but this is the second SI...

Resolved! Messages

I am new to Public and not very happy at the moment. I can see I ha e 2 messages on community but not sure how to chexk it edited by computergeek541: pasted content into message box so that everyone can see it

Resolved! 2nd Month Free Promo Deal

Hey so I just joined Public Mobile today (I got it activated at a store) and I went on the website and I saw if I had activated it online I would've got my second month free. I'm a pretty broke uni student so the extra 23 makes a bit of difference so...

I changed over to public

Got new number. I cannot answer my calls. But i can phone out. Started with publicmobile yesterday

Not registered on nerwork error

my account says it was created but it does not allow me to log in

I was in the process of creating an account and choosing a plan, when it tooks over 10 minutes to load and then just failed. Now I can't log into my account and it says the login failed, and I cannot create a new account since it says my phone is alr...

Resolved! Double charged

Tried to top up my account 50 dollars and it double charged me 2x payments of 50 dollars. I want one refunded.

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Cannot get into my account. when I try to reset the password, I get this error message. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! Adding second phone to account

How do I add a second phone to my account? I have one for one child and would like to add another for my other child. Do I just activate it and will they both be under the same account or do I need separate accounts for each child's phone number?

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