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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12658 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23838 Views
  • 183 replies
  • 26 Bravos

Resolved! activation not working

I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks 

Kalina by • Great Neighbour / Super Voisin
  • 504 Views
  • 4 replies
  • 0 Bravos

Resolved! username and password

i would like to add a credit card to my account but i forgot my username and password for my account

Meeyava by • Great Neighbour / Super Voisin
  • 811 Views
  • 9 replies
  • 0 Bravos

Resolved! Trying to make payment

I have my TD VISA debit card set up for auto pay.. it always goes through fine. Today it didnt.I went and tried to register it again.. it said it cannot confirm my card.So i tried to register another credit card.. my account says the same thing.. it ...

Resolved! majority of apps don't connect using data

Asus Zenfone 3 - just joined PM yesterday.Have setup APN's as directed and checked several times.gmail, outlook, and a couple other apps work fine, however many others do not, including strava, weather network, accuweather, etc.Mobile data ON; Data S...

gmgood by • Good Citizen / Bon Citoyen
  • 885 Views
  • 22 replies
  • 0 Bravos

Resolved! How long for referral code to be reflected in account

Hi,I signed up and activated yesterday and i entered the referral code provided by a friend. It did not show up right away as a credit on our accounts. I was wondering if there was a delay and when should i pursue getting it looked at. Simon seemed t...

DanW by • Great Neighbour / Super Voisin
  • 543 Views
  • 3 replies
  • 0 Bravos

Resolved! Since yesteday I don't have signal

I have only emergency signal, my acciut is payed. I opened a ticket they says they'll answer in 48 hours

adghi by • Good Citizen / Bon Citoyen
  • 1189 Views
  • 17 replies
  • 0 Bravos

want to use old Cellphone Number

I'm trying to set up an account and use my old cellphone number and this is what comes up:We were unable to transfer the phone number you entered. Try one of the following options:-  Make sure you entered your number correctly.-  Select a new number....

Swansetta by • Great Neighbour / Super Voisin
  • 501 Views
  • 4 replies
  • 0 Bravos

Resolved! Registration problem

I never had problem registering a visa to make a payment but I am having this problem now and I really need help. I've entered everything correctly but it wont let me add any visa to make a payment. 

Mpk1 by • Great Neighbour / Super Voisin
  • 543 Views
  • 3 replies
  • 0 Bravos

Resolved! Account Suspended But Still Working Normally?

I bought a $40 voucher to renew my plan this month but forgot to use the voucher until 20 minutes ago. When I log into my account on here it tells me my account is suspended and I have to top up before December 1st, 2020 yet my account balance is sit...

zoeongp by • Good Citizen / Bon Citoyen
  • 479 Views
  • 6 replies
  • 0 Bravos

Resolved! Suddenly getting no service error

Hi PM community, My phone was working fine when all of a sudden I started seeing "No service" pop up on my iPhone.My bill is paid and I topped up the amount in my account just to rule that out. Things I've tried :Airplane mode on/off a bunch of times...

ptonks by • Great Neighbour / Super Voisin
  • 966 Views
  • 10 replies
  • 0 Bravos

Rewards

I have not received credit for two referrals or my loyalty as I was one year with public in may  

Wahler by • Good Citizen / Bon Citoyen
  • 758 Views
  • 6 replies
  • 0 Bravos

Thinking of purchasing new unlocked Iphone

Hi there,  can anyone tell me if this phone would work on Public Mobile.  I am nervous to buy since it says GSM, but I think it will work on this network - just want to be sure before purchasing. https://www.bestbuy.ca/en-ca/product/apple-iphone-6s-p...

kachoo22 by • Great Neighbour / Super Voisin
  • 1271 Views
  • 15 replies
  • 0 Bravos

transferring landine to Public from Tek Savvy

We signed up with Public Mobile a week and a half ago. We are still waiting for the landline to transfer over. This seems a little long. Using her cell phone, my wife can text with old landline number, make calls with old landline number, but cannot ...

cne by • Good Citizen / Bon Citoyen
  • 1200 Views
  • 18 replies
  • 0 Bravos

Resolved! Rewards

A friend of mine went to London Drugs In Kelowna last week and signed up with Public Mobile. She gave my code. The lady told her she did not know how to do that and told her to do it at home. How can she do this at home? I checked for her and can not...

KaptainKelly by • Great Neighbour / Super Voisin
  • 846 Views
  • 4 replies
  • 0 Bravos

Resolved! Before switching to PM SIM card, do I need to backup anything

Is there anything I need to do before switching out my SIM card so I don’t lose any information from my phone? Sounds like I should just import my contacts to my phone and should be good but wanted to make sure I’m not missing something. Thanks

Tighe by • Great Neighbour / Super Voisin
  • 907 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: My credit card expires

Dear Sir / Madam.  Good day.  I hope you are doing very well. Please be advised the following 2 cell # of our Public Mobile: 1).  (phone number removed) = (name removed) Please see below it was the very first sign up on (activation date) for monthly ...

Tusan2020 by • Great Neighbour / Super Voisin
  • 503 Views
  • 2 replies
  • 0 Bravos

Sim card not working

I bought a new iPhone 11 Pro and a new sim. I didn't port over my old number and just picked a new one. However, the sim is not working. It says SIM not supported. 

khukkie by • Great Neighbour / Super Voisin
  • 779 Views
  • 15 replies
  • 0 Bravos

Resolved! Signal

I live in Newfoundland Canada. I just drive out to central. I am in a town called Norwood. I realized when I got here that I have very little signal. Is there anyway to improve my signal while I am here?

Zyphrius by • Good Citizen / Bon Citoyen
  • 777 Views
  • 13 replies
  • 0 Bravos

Resolved! Wait time

What is the wait time for a moderator?

KerryW by • Great Neighbour / Super Voisin
  • 610 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of service, but account is no problem

Hi, I experienced suddeny out of service. ("Public Mobile" letters was gone from my iphone)I check my account of here, but no problem on it.  I tried to turn on and off, and SIM card was put out and in. But problem goes on. What should i do next? Tha...

parousia52 by • Good Citizen / Bon Citoyen
  • 1341 Views
  • 11 replies
  • 0 Bravos

Resolved! Self serve webpage not working properly

Every time I log in to my account, there is virtually no information shown, the fields are blank. If I try to click on Plan and Add-Ons, it says Oh no! Something went wrong... try login again...But each time I try again (and I've tried on different b...

dlianne by • Great Neighbour / Super Voisin
  • 681 Views
  • 6 replies
  • 1 Bravos
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