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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12277 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23176 Views
  • 183 replies
  • 25 Bravos

Resolved! Two phones ARE linked on one account..

We activated our phones through a PC kiosk.  The rep linked our two phones to one account.Problem... we only have access to the first number to change/update plans.  second number is frozen in time and I now need to top up data for this month.  Secon...

tmd79 by • Great Neighbour / Super Voisin
  • 1221 Views
  • 12 replies
  • 0 Bravos

Forgot email and pin

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days! 

moonirb by • Great Neighbour / Super Voisin
  • 690 Views
  • 3 replies
  • 0 Bravos

International texting to Russia does not work

I moved from Rogers to Public Mobile last week, and since then my relatives in Russia no longer receive texts from me. I am on the 25$ plan which says it is supposed to include unlimited international texting. Do I need to do anything to activate tha...

irinaa by • Good Citizen / Bon Citoyen
  • 1268 Views
  • 23 replies
  • 0 Bravos

Are 1-800 outbound calls counted?

Hi!I'm new PM user on lowest plan with 100 outbound minutes.Just wondering if 1-800 outbound calls counted against these 100 minutes?I called 1-800 number yesterday and noticed my counter didn't go up... Thanks!

Resolved! Pay the bill

How can I pay the bill ?i forget the PIN number

Janehe by • Great Neighbour / Super Voisin
  • 469 Views
  • 3 replies
  • 0 Bravos

payment and plans

Hello PM  I am just wondering about the payments, when choosing to pay do you have to choose,- the Amount due or- (Enter the desired amount). Knowing that the amount owing  which is $30 the reward payment amount $ 19 is two different figures( amount)...

Yaru by • Good Citizen / Bon Citoyen
  • 598 Views
  • 11 replies
  • 0 Bravos

Resolved! promotional deals

as an existing member am I able to change my acount when promotions come out or are those only for new customers?

Jordiehopper by • Great Neighbour / Super Voisin
  • 816 Views
  • 3 replies
  • 0 Bravos

Resolved! I want to change my phone number but ...

Hi, I am living in Edmonton and I would like to change my phone number, my question is could I select any 'city' area code within Alberta or I must select Edmonton area code? I personally prefer to select another city area code within the province to...

Albertan by • Great Neighbour / Super Voisin
  • 722 Views
  • 5 replies
  • 0 Bravos

Network not working

I top my account and I try to use google search it’s telling me no network? I‘ve submitted a request to help desk but the response will be in the 48 hours . I need to use my phone now not 48 hours ? Any help will be appreciated,thanks?Abe 

Modi2 by • Good Citizen / Bon Citoyen
  • 630 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting number

after I had problems porting my rogers number to my new phone to PM, how do I know when my number has been posted??

regred1960 by • Great Neighbour / Super Voisin
  • 981 Views
  • 7 replies
  • 1 Bravos

Resolved! referral code

Any way to add a referral code from a friend after activation? 

Fabulous604 by • Great Neighbour / Super Voisin
  • 1219 Views
  • 14 replies
  • 0 Bravos

Resolved! Blocking data

My sons plan only has 250 mb. Is there a way to block their data after 250 mb being used?

Lynne17 by • Great Neighbour / Super Voisin
  • 861 Views
  • 6 replies
  • 0 Bravos

Resolved! Second month free

I activated an account on public mobile on August 30. As soon as I did I saw the promotion to get the second month free of done by Sept something. I clicked on it but since I had already activated I don’t know if I’ll get it, even though it was durin...

mehart by • Great Neighbour / Super Voisin
  • 614 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 plan v.s $15 plan ?

My current promotion plan will be expired soon( $30/m, 5G for 8 months), so I'm thinking to downgrade it to a $25 or $15 plan so that I can save some money.  I don't go out very often, mostly study & work from home, I'll go for a grocery run on a wee...

zoelfhere by • Great Neighbour / Super Voisin
  • 1041 Views
  • 9 replies
  • 0 Bravos

payment and plans

I activated my sim card on 3rd of September with the $ 40 plan. And paid for the sim card and the plan  plus tax $52.5 . And then i purchase $ 30 plan for my next cycle which will start on 3rd October. My question is how much do i need to pay cause i...

Freta by • Good Citizen / Bon Citoyen
  • 680 Views
  • 6 replies
  • 0 Bravos

Payment issues

I paid for a sim card ,i received  deducted email from my bank but transaction not successfully done .public mobile showing zip code not match

JANKI2811 by • Great Neighbour / Super Voisin
  • 994 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards Credit

I have not received credit for my last friend-referral. I need a moderator to look into this. Thanks

ToyM by • Great Neighbour / Super Voisin
  • 466 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM HACKED

Hello all. Found out my SIM card was hacked into, and therefore my paypal etc have unauthorized transactions. I'd never heard of this before. Anyways, I got a new SIM card and also changed my number. Wondering if there are any other steps I need to t...

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