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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sutible flash sale?

My friend activated new plan today, but she didn't know about flash sale.After activating plan, she submitted her e-mail address. Can she get her next 30days for $0??

Resolved! Service not working

Has anyone been having service issues? I haven’t had service all day and I’ve been everywhere and nothing anywhere! Can anyone help me please?

Resolved! Reactivate account

My account is temporarily deactivated due to credit card change. Im unable to pay over the phone because I forgot my pin

Previously activated but not used Sim

Resolved! Previously activated but not used Sim

I activated one of two sim cards. After activation and account set up, I realized I assigned the wrong phone number to the wrong sim card. I have one phone activated now but the other phone won't accept the previously activated sim card even though...

Resolved! Refer friend rewards

My friend activated usim today and she entered my referrel code.I got a text message I was sucessfully referred but she didn't get $10 rewards.How can she receive the rewards?

Resolved! Phone Service not working

What a great cell service.Phone stops working, and no one is around to fix it. Is there something special that needs to be done when my phone says 'emergency calls only'?It's been working fine for months. Never a problem.Now I can't use it at all and...

Access to network

I have an LG flip phone and I cannot get access to the network. What do I do?

Forgot SIM card pin

Resolved! Forgot SIM card pin

Resolved! Have a Vancouver number in Edmonton

I'm on Koodo with a Vancouver number. 604I moved to Edmonton Ab and kept the number (because Canada wide calling is a thing.) I'd like to switch to PM - will there be any issues with this transfer because of this? My Koodo billing address is set to E...

Unregistered SIM

Can I get some help?It's wrote "unregistered SIM"I can't callI can't send messagesI need help pleaseThx

Can’t activate phone.

I registered my sim first before selecting a plan. Went to screen saying loading PDFs. Followed by a continue button which didn’t work. Then I tried selecting a plan which didn’t work. Did I do steps in incorrect order?

Auto pay active but service suspended

Hello, I received notice today my number was no longer active/suspended due to not paying even though I have already paid for this month and I have had auto-pay set up since the beginning. It says I have service but is unable to call/text or use dat...

Resolved! auto paying customer

my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.

Resolved! transfering number from Koodoo

Would love to keep my old number from Koodoo how does one do that

Resolved! NEW User; missing plan promo

Hi,Last week Thursday I ordered a SIM card to my home in Winnipeg, with the intention to sign-up with the $30 plan and 2GB of Data with Auto-pay (as described here https://www.publicmobile.ca/en/mb/plans/30for2GB-3Gspeed) . Today I FINALLY received m...

Data being used up but always on wifi

first time since being on public and ive used up my data some how, I have my ios counter reset yesterday and since im always on wifi it showed I only used 22mb of data, i have basically most things turned off of cellular data. The counter showed at 1...

Promotions

On Sept 7th, I ordered a sim card online thinking I would become a Public Mobile customer by taking the $30 promo plan that was advertised. As of yesterday morning, I still had not received the sim card but the promo plan was still showing as availab...

Re: What is the SIM card PIN?

Hi , I have a problem accessing my voice mail Since one week , it gives me error performing ,call failed , please let me know what to do thank you

Data Not Working

I have an iPhone SE and the data is not working. I see lots of other people have had this problem but none of their solutions have worked for me. I tried resetting the network and putting sp.mb.com in but nothing is working. Need a little help!

Bonus 500 MB

When will I see the bonus 500MB showing on my plan? I do have autopay in place.

My payment is not been process.... I paid already what is going on with your plataform Public?

Hi Public Mobile what is happening this is not the first time I have problems with your plataform I paid already and my payment is reflected in my public page in transacction section, but I can't call anyone I do not have service. Please check your p...

Got 50 dollar plan cancelled after 2 days...

i needed more data so i switched plans to have 8gb then 2 days later it said my plan was deactivated when i got charged the 56.25, so i had to pay another 50 dollars to reactivate my phone and a random 10 dollars out of the blue. I now have only 1 gb...

Resolved! Issues with port - how to get a new number assigned?

Hello, The number I requested was deactivated prior to the port. How can I get a different number assigned?

Resolved! No Picture Texting

I can not sent nor receive picture messages. How can this be fixed?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Sutible flash sale?

Resolved! Service not working

Resolved! Reactivate account

Previously activated but not used Sim

Resolved! Previously activated but not used Sim

Resolved! Refer friend rewards

Resolved! Phone Service not working

Access to network

Forgot SIM card pin

Resolved! Forgot SIM card pin

Resolved! Have a Vancouver number in Edmonton

Unregistered SIM

Can’t activate phone.

Auto pay active but service suspended

Resolved! auto paying customer

Resolved! transfering number from Koodoo

Resolved! NEW User; missing plan promo

Data being used up but always on wifi

Promotions

Re: What is the SIM card PIN?

Data Not Working

Bonus 500 MB

My payment is not been process.... I paid already what is going on with your plataform Public?

My payment is not been process.... I paid already what is going on with your plataform Public?

Got 50 dollar plan cancelled after 2 days...

Resolved! Issues with port - how to get a new number assigned?

Resolved! No Picture Texting

Data won’t turn on without a reboot

Complete crap! Activation didn't work! Now much Sim Card can't be registered!

Complete crap! Activation didn't work! Now much Sim Card can't be registered!

Public Mobile App

Issues related to a payment card expiring very soo...

Is it impossible to close one's PM account?

Just switched to Public from another carrier - not...

eSIM