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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Resolved! Texts sending as wrong number

Hi there, I switched over to Public Mobile from Koodo just last month and ported my number to do so. Occasionally when I send texts, they send from the temporary number which I was given in order to keep my original phone number. It only does this wi...

Inex by Good Citizen / Bon Citoyen
  • 922 Views
  • 5 replies
  • 0 Bravos

Resolved! What does "time of next renewal" mean?

I asked @computergeek541 on another thread and I did not understand the answer. Is "time of next renewal" the same as when your next payment is due? Sorry but English is my second language and I am not familiar with the terms used here in PM forums. ...

RosieR by Mayor / Maire
  • 933 Views
  • 12 replies
  • 0 Bravos

Resolved! Switching Plans...Is There a Limit?

Hi folks,Just wondering if we would be able to switch to better plans when one comes up. I was with another provider before, and that provider has always said that I can switch to a more expensive plan but can’t switch to a plan where the cost is low...

Lost my phone and found again

I lost my phone so I suspended service . Now I have found it and need to re start service but it is not working

Mikefelton by Great Neighbour / Super Voisin
  • 533 Views
  • 6 replies
  • 0 Bravos

Resolved! Log-In Disabled / Old Email / Can't Port a Number

Hi! I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (end...

bworden by Great Neighbour / Super Voisin
  • 709 Views
  • 10 replies
  • 0 Bravos

KOHO Promo

For those of you using also KOHO, if you use your card to pay your Public Mobile bill apparently they have a 2.5% promotion currently on If you refer someone or get a referal code you get an additional 1% (so 3.5% total) Its not alot of money but lit...

kav2001c by Mayor / Maire
  • 461 Views
  • 2 replies
  • 3 Bravos

Resolved! Cannot submit my payment

Hello I have suspended my account and it told me to make a payment by 24th (tmr) in order to get it back. However when I try to submit my payment, it wouldn’t let me. (I have autopay set up but it wouldn’t let me press the submit button). Please help...

Jsssfnggg by Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 0 Bravos

Resolved! Can not submit payment

Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou 

Jsssfnggg by Great Neighbour / Super Voisin
  • 689 Views
  • 4 replies
  • 0 Bravos

Resolved! Data question

Hey everyone! I am loving PM  I was wondering if the data from month to month that is unused carries over? sfter my first 30 days mine has not - I’m currently on the $40 plan but wanted to go down to $30 eventually any tips??! thanks 

Savebig2 by Great Citizen / Super Citoyen
  • 978 Views
  • 20 replies
  • 0 Bravos

Used up Data

good morning   i put my phone on a wireless charging pad ontop of my pc to charge and it used all my data up over night, 4gb in a week 2 times it was on the charge. just bought the charger a week ago, since the apple cord got chewed up by the kitties...

ddebow by Great Neighbour / Super Voisin
  • 705 Views
  • 10 replies
  • 0 Bravos

Resolved! *611 no PIN.

Why when I call the Public Mobile 611 number from a different phone it dosen't ask for a PIN to get into my account ? It looks like i am able to make charges from my card without a PIN. Is there a setting to make a PIN required ? 

GusP by Good Citizen / Bon Citoyen
  • 981 Views
  • 7 replies
  • 0 Bravos

Resolved! Unknown Email/Login Change Email

HiMy husband died suddenly last week.  He had all of our 4 phones set up.  I have login info for every one but my son's. All I have  is his phone number but cannot find the email that was used to manage this account.   Also is there a way to change t...

Amynsamsmum by Great Neighbour / Super Voisin
  • 572 Views
  • 2 replies
  • 0 Bravos

Resolved! Screwed over for promotional offers.

I received another one of the CCTS messages from 5129. I texted unsubscribe but it apparently unsubscribed me from ALL promotional public mobile offers. That was NOT what I wanted. I wanted to unsubscribe to the CCTS message. NOT promotions. Apparent...

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RobertQc by Mayor / Maire
  • 2793 Views
  • 24 replies
  • 3 Bravos

Resolved! Not able to make local calls all of a sudden?

Hello , My phone started giving me a message "Sorry , we cannot complete your call , you do not have a active long distance addon, and this call is not covered by your plan,get an addon by dialing *611.Im calling local 100% for sure , and was working...

007derek by Good Citizen / Bon Citoyen
  • 886 Views
  • 7 replies
  • 1 Bravos

Public Mobile Text Notifications

Is there any way to find out if my account is set up to receive Public Mobile texts regarding freebies like the one that is being given out in August to some subscribers?

Rooselark by Good Citizen / Bon Citoyen
  • 1329 Views
  • 8 replies
  • 0 Bravos

Resolved! Forgot password, and email doesn't match up?

Hi, I bought a friend a sim card she wasn't with me so I made her a email and password. She wishes to change her plan, however I have forgotten the password and the email doesn't match? Can I not use the phone number to check the account?

Plukian44 by Great Neighbour / Super Voisin
  • 426 Views
  • 1 replies
  • 0 Bravos

iPhone: System Services > Documents & Sync eating all my data

HiI'm using an iPhone with Public Mobile and the Documents & Sync used 4.7GB in 3 weeks that I have been using Public Mobile.I don't recall this being a problem with Rogers. With Rogers, I'd use my phone a lot (Youtube, etc) and not spend more than 5...

leozera by Good Citizen / Bon Citoyen
  • 4667 Views
  • 2 replies
  • 0 Bravos

Resolved! Auto pay

How do I install auto pay?

Yiannis by Great Neighbour / Super Voisin
  • 540 Views
  • 3 replies
  • 0 Bravos
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