Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It keeps saying it was declined by my bank but I checked with my bank and that's not true. Please advise!
So if Public Mobile is the 3rd tier of "family" companies: Telus/Koodo/PublicMobile. Why is the 2nd tier company - Koodo offering a promo that beats Public Mobile $50 plan ($48 with autopay)?Yes, it is only beating it by 500mb (if autopay is enabled,...
I see lots of messages on here about credit card payments being rejected. I'm in the same position, and it seems to have torpedoed my attempt to activate service today. I've spent all day trying to get it started, so far to no avail. I have two credi...
I am on auto pay and have to update a new credit card. I am unable to activate and account for any online assistance and need my original account number to have my phone number transferred. Does anyone know of any way I can get my account informati...
Hi Simon, My cell can't access mobile data. It worked with fido before.t Maybe my account setting issue (xxxxxxxxxxxxxxx)? Thanks, editesd by computergeek541: phone number removed
Yesterday at 2am I was scammed via SIM swap and woke up without cell service and money from my PayPal missing. I don't know how to they did it because my PM password wasn't changed so they would have had to guess it outright? What I'm mostly request...
Does anyone know or think plan be offered again
I was set up on autopay for the past few months using the same credit card. I received a text today stating my payment didn't go through and my account was suspended. I paid using my debit card but tried to reenter my credit card information and the ...
I am getting another line with a different carrier for my small business. I would like to port my number from public to the new carrier to use as my business line. I would still like to keep my public mobile plan but just get a new number (I want to ...
Hi Community,I got the Promo of next month free and now I see a $12 credit in my account.My question is that will I still have the $12 credit when the next month free start to work?Thanks!
Hi Community,I have one Ting number from USA. Is it possible to port it to Canada?
Hi Community,Just to let you know that I successfully got a free SIM in a random store. And so can you.First of all, you have to keep in mind that most stores do have the free discretion to provide free SIM as a promotion. Some stores, in fact, will ...
HOW DO YOU ADD A NEW SIM CARD WITH SAME PHONE NUMBER AND SAME ACCOUNT
I am trying to activate a second sim, 1 user/address, 2 phones, going to see which one I end up using more, and then decide to keep both or ditch one. Anyway I would have preferred same email but it made me use a different one, so I did, at the end o...
I went in store to buy a sim card and activate my account, but the clerk could not port my number, even though my husband ported his number under the exact same conditions, and my current provider says there should be no problem with a port. The cle...
Does anyone know if you are on autopay and have credits does it automatically apply them each billing cycle ?
I got Cha-ching message from 611 said I refer a friend successfully ,but didn't get one more dollor off from my monthly fee. I got 611 Cha-ching message again , I don't know what will happen this time, Will it be a system error? do Public mobile have...
Hi,does anyone know how I can disable mobile network search in Android without taking out SIM card and without putting the phone to airplane mode? Thank you.
Can I use the same phone number that I have from Koodo?
I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)" I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Accoun...
I paid for my phone bill/ plan. But my data isn’t working at all and two days after I paid it It said ive used up my “unlimited data” within in two days which makes no sense. Help.
Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box. Anybody else have this problem...
Who do I contact to find out why I was charged an extra $10 this month...I didn’t use all my data, and on my usage, there were no extra charges showing. Also, where do I find my account number?
Hi , why Public mobile deduct from my account : * US Roaming - Talk Text 250 Data (10-day) $20* US Roaming - Talk Text (10-day) $15 I didn't asked for this service , how I can reach customer service , and asked them to refund the total amount $3...
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