FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12241 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23171 Views
  • 183 replies
  • 25 Bravos

Resolved! Promotions

When registering an email address up for the 2nd month free promotion, will I receive an email to the registered address to confirm that it has been registered for the promotion?

HALIMACS by • Mayor / Maire
  • 649 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Community Technical Issues

Hi,Self-service login issue,After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Vimalkumar by • Great Citizen / Super Citoyen
  • 2057 Views
  • 25 replies
  • 1 Bravos

Resolved! Website Error

Hello Community, So, bit of a problem with my plan today and wondering how I can get some help. My 15 dollar plan expired a couple days ago. I wanted to upgrade to the 50 dollar plan for this month. I signed into my account and changed from the 15 do...

themunnzie by • Good Citizen / Bon Citoyen
  • 914 Views
  • 8 replies
  • 1 Bravos

Seeking follow through on plan information I was given.

I purchased a Public Mobile Sim card by mail on the basis of the answer to my question - would the plan I wanted be available to me once I received and activated the card. Answer = yes. Today, when I tried to activate the Sim card, the answer has cha...

TrishS by • Good Citizen / Bon Citoyen
  • 1068 Views
  • 17 replies
  • 0 Bravos

iMessage Problems

for the past few days, i haven't been able to use my iMessage (& Facetime). when i toggle the iMessage button to turn it on it would state "waiting for activation" before immediately turning itself off and saying "Activation unsuccessful. Turn on iMe...

Jamal01 by • Good Citizen / Bon Citoyen
  • 1349 Views
  • 27 replies
  • 1 Bravos

Resolved! No Credit Received from Refer-A-Friend Reward

I referred a Friend sometime in May 2020 and until now, I have yet to see the $1/mo. credit on my account. I tried submitting a ticket to a Moderator Team, but the submit button does not activate; and it is not showing any error message either. It is...

ToyM by • Great Neighbour / Super Voisin
  • 638 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment not applied to my account

I recently phoned and paid $20 + tax for data. The data has not been applied and nor has the payment, although it has definitely been paid from my credit card. I called #641 now and noticed that when I dialled the number, it gives the message "Number...

nadinet23 by • Great Neighbour / Super Voisin
  • 882 Views
  • 8 replies
  • 1 Bravos

Resolved! Data Usage that I never used?

Hi,Just activated my Public Mobile account today. My data has been off the whole time since I inserted the SIM card. Meanwhile, my data usage in the Self-Serve portal says I have already used a little bit. Any ideas why that might be? I'm on WiFi and...

jlw175 by • Great Neighbour / Super Voisin
  • 802 Views
  • 4 replies
  • 0 Bravos

Try to activate. Credit card not working

I'm new to PM.  I'm trying to activate (porting my number) but when I enter my credit card details I get the message: Unable to Process Transaction Sorry, we are unable to verify your card at this time. Please ensure your card details are entered cor...

pm10 by • Good Citizen / Bon Citoyen
  • 1529 Views
  • 39 replies
  • 0 Bravos

phone not working

my phone is not working - keeps asking for me to do add ons.....I still have minutes on my account 

Sam2 by • Good Citizen / Bon Citoyen
  • 763 Views
  • 25 replies
  • 0 Bravos

Resolved! Re: Data not applied to account

I have added funds to my account using a voucher from a store.before the due date. On the day the payment was due, I have lost data. No funds are in my account so money has gone through. Any idea how to get data back?

Resolved! Phone number not in service

My wife and I just signed up for PM and we can make outgoing calls but if anyone calls they get "this number is not in servicd" we transferred out numbers from a calling APP when we made the accounts and we can send and receive texts inside Canada bu...

Caleb123 by • Great Neighbour / Super Voisin
  • 918 Views
  • 9 replies
  • 0 Bravos

Resolved! Frustrated with Account set up

Hi:I set up my account and then my community account. When I went from there I was asked for my ID (Email ) and PW. Now it tells me they can't find it. What do I do???????Thanks

Rick1950 by • Good Citizen / Bon Citoyen
  • 943 Views
  • 17 replies
  • 0 Bravos

Resolved! Problem sending some texts

Over the last few hours if I send a text to some one some get through and some don't.  If I text a person with an iPhone it does not go through.  If I text someone on Android it is not an issue.  I'm on Android. Anyone else having this issue ?

Dolphin1 by • Model Citizen / Citoyen Modèle
  • 624 Views
  • 10 replies
  • 0 Bravos

Resolved! Missing Rewards $, on this months bill

I made 3 referrals & was texted that $3, would be applied to my account this month. But I only had my $2 auto-pay. I think I should have had , a total of $5, deducted.  I’ve tried multiple times to create a ticket, without success. A bit disappointed...

JWhite by • Great Neighbour / Super Voisin
  • 610 Views
  • 5 replies
  • 0 Bravos

Charges

hey Moderator,Please look into my account to check why I'm overcharged 

Olabisiluro by • Good Citizen / Bon Citoyen
  • 530 Views
  • 4 replies
  • 0 Bravos

Activation failed

I input everything including name, address, old phone number, credit card then hit ACTIVATE button. After 3 minutes circulating, It said Activation failed, but don't panic, please click Retry. So I retried, I had to start it all over and then it said...

rgkc361 by • Great Neighbour / Super Voisin
  • 462 Views
  • 7 replies
  • 0 Bravos

Resolved! How to get a puk code..

Sim locked ... need puk code.. this Carrie has no contact.. very frustrated 

judypeat35 by • Great Neighbour / Super Voisin
  • 568 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment incorrect

I referral some people, but credit card payment didn't deduct the monthly payment 

Superapoon by • Good Citizen / Bon Citoyen
  • 631 Views
  • 4 replies
  • 0 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.