Community

Resolved! Unbeleivably fustrated

The moron at the mall wow kiosk entered a pin different than what they wrote down and now i can any support from this stupid company i jist want to talk to someone and be able to use the phone i am paying monthly bill on but apperantly this lame ass ...

Resolved! as usual porting failed :(

Just activated while porting, now the problem is:The old sim card still can make calls out and receives calls in.The new (PM) sim card can make calls out but not receives calls in.I verified over and over again the account number is correct.I contact...

Resolved! No service

I recently updated my plan to the $15 one and it is set to change next billing cycle (October 16th I believe). Since making the update I lost service and I think it is related. How do I get my service back. When I check my account it still shows I ha...

Resolved! No service

Yesterday I noticed I lost service with Public Mobile. I have tried to restart my phone, restart network settings, remove and put back in my SIM card and nothing worked. It was working fine on Friday and Saturday. I have the iPhone XR. I did update t...

Resolved! How do I earn community points.

Resolved! payment vouchers

I bought 2 $40 vouchers on sept. 7 set 1 aside used 1 for next months payment submitted on purchase date, payment taken. I tried submitting the 2nd one today and it tells me cannot process number, check number and try again, it won't accept it no err...

Resolved! Changing Number Problem

Hi, Hoping someone can assist. Long story short. I have a new public account for an elderly user as emergency and someone keeps calling the line saying awful things to them saying that their phone is texting them. I verified that the phone hasn't sen...

Resolved! Activate issue

Hi all,I’ve been trying to activate my Public Mobile account, but I’m having issues.When I did my Account Setup it was saying ’’Invalid Sim’’. After reading a few posts on the Community, I decide to wait a few hours before trying again. 2 hours later...

Resolved! Port request

Trying to port a phone number and i cant acces anything to do iti have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim Please helpthanks

Resolved! moderator reply

how do I reply to a specific moderator message as I don't see a reply button ?

Resolved! Data Plan

Has anyone noticed that Public Mobile shortens their plans by a day each month? For example, I started paying on the 30th, and each month i have to pay a day earlier. This month I pay on the 22nd. Last month I paid on the 23rd. Why is it doing this?