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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I got wrong sin card it’s not activating

Data add on

Resolved! Data add on

I Used all data and am sure I bought an extra gig yesterday but is not showing yet it charged my credit card 15. Can you check my account as I am totally confused now and have checked it all.

Problem downloading and updating Apps on Samsung phone

Hi, When I try to download or update apps on my phone, I'm asked to install a new version of Samsung Galaxy Apps but then I get a Network connection error. This has been happening ever since signing up with PM which makes it impossible to download or...

Resolved! Does either add on work to call the British Virgin Islands?

Hi- I'm from the British Virgin Islands and now live in Ontario. I switched to Public Mobile recently and am hoping to be able to use one of the add ons to call my father, who is still in the BVI.I tried adding the US talk since one community board ...

Anyway to know signal strength at my location?

Hi, I'm in Sarnia, Ontario (in the city, not out in a rural area) and currently have a Rogers prepaid cell plan. Unfortunately, the Rogers signal is very poor at our house. Unless I'm on the second floor or standing outside in the driveway, my phone...

Referring friends

Hi I’m new to public mobile, when I give someone my code, when do they get their $10 off their bill? Is it the first payment or the second month?

Resolved! 1 GB Promo not working?

So I have 2 GB of data and on my account under that I've had a 1 GB promo for months but once my data gets close to 2GB I get a text saying I'm at 75% or 90% of my data usage. I've never attempted to go over this because I don't want to be charged bu...

Can't Access Data

I recently bought a Motorola Moto G8 Power Lite with Android 9. I cannot access data although calls and texts work fine. I noticed the APN Setting is wrong but because they are greyed out, I cannot change them. Anyway I can fix this without having...

Any Chance Getting $60 CANADA/US Roaming Plan again?

Hi I was just wondering if there is anyway to get the $60 Canada/US Roaming plan that was offered for a brief time back in 2019? Thank you.

roadblocked

I want to port in another number Blurb tells me I have to do it through simonSimon says I have to get a ticket for a moderator and offers a button to apply for this.I hit this button - it tells me I have to open my account.I try to open my account (w...

Number keeps getting dropped from network

Disclaimer upfront - I have contacted the mod team. So this is the second time this has happened. I'm a longtime PM customer. My longstanding number all of a sudden gets detached from my SIM/network somehow. Last time it was full on and I had no acc...

my phone needs sign up to start call?

I started Public mobile one weeks agoMy phone does not have the same phone no.

Resolved! Charged multiple times upon sign up

Hi all. It looks like I was charged 4 times for my first month when I first signed up for Public. Probably an issue with my computer at the time. I submitted a ticket a week ago and still have not heard anything or seen any charges returned to my cre...

App

Resolved! App

Is there an app for the phone to download so there is easy access to this website instead of going through this whole process over and over every time we want to to look at my account

Resolved! Dual SIM MMS

Well this got zero interest in my older thread. Maybe a new thread is what is needed.So I _finally_ got a phone that does what I want with dual SIM and NFC. I wrote about my adventures in the lounge. It's a Samsung A31.And hey when I was looking else...

Resolved! Online account

I have had public mobile for about 3 to 4 years. I also have my children's phone with them as well i am locked out of my online account. I have Ben for about 5 to 6 months. For tax purposes i have to be able to show my bill amount. I can not log in. ...

Resolved! SIM cards....

My daughter would like to switch to public, however, the only SIM cards we can buy locally are lucky. The local dominion store that we would normally visit is closed due to an employee strike for the past 6 weeks. The local dollar store only offers l...

Resolved! Funds taken from bank autopay but not applied to accounts

I have 2 accounts set up for my kids that are on autopay. Funds were taken from bank on Sep 24, but both accounts are suspended due to lack of funds. How do I get this fixed??

Resolved! Community Rewards.....

I have been in the community a little while now but I still haven't rec'd any rewards from it. Am I doing something wrong? Is there something more I should be doing? Any help greatly appreciated :-))

Account Information

Hi,I need to get my account number and my account working. My username is SyedaFatima11

Resolved! Payment retrieving

Hi there, I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money ...

Resolved! Plan Change

How do I know that I changed my plan?

Resolved! TAlk not working

Can’t dial out to a local number. Plan includes unlimited provincial talk.

Resolved! Trouble sending and receiving MMS after upgrading to Android 11

Hello, I have a Pixel 3A. I recently upgraded to Android 11, and since that upgrade I'm unable to send or receive any pictures or videos in the messing app. When trying to send, it just get stuck attempting to send indefinitely, and it never complet...

New activation, texts are sending but no phonecalls incoming or outgoing

Hello, Myself and my parents just activated our sim cards this afternoon and we are all having the same issue. Text messages are sending fine, we got activation emails, and we got our emails saying sorry to see you go from Telus. However, all three ...

Resolved! How do i find out my pin

I signed up today in store and got a text to my phone sayin the write down my pin the guy at The store said I to contact pulbic by email is there a default pin?

Resolved! Not receiving the incoming calls

Hi, I am having troubles receiving the incoming calls and texts. Got the sim out and inserted it again, still not working.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I got wrong sin card it’s not activating

Data add on

Resolved! Data add on

Problem downloading and updating Apps on Samsung phone

Resolved! Does either add on work to call the British Virgin Islands?

Anyway to know signal strength at my location?

Referring friends

Resolved! 1 GB Promo not working?

Can't Access Data

Any Chance Getting $60 CANADA/US Roaming Plan again?

roadblocked

roadblocked

Number keeps getting dropped from network

my phone needs sign up to start call?

Resolved! Charged multiple times upon sign up

App

Resolved! App

Resolved! Dual SIM MMS

Resolved! Online account

Resolved! SIM cards....

Resolved! Funds taken from bank autopay but not applied to accounts

Resolved! Community Rewards.....

Account Information

Resolved! Payment retrieving

Resolved! Plan Change

Resolved! TAlk not working

Resolved! Trouble sending and receiving MMS after upgrading to Android 11

New activation, texts are sending but no phonecalls incoming or outgoing

Resolved! How do i find out my pin

Resolved! Not receiving the incoming calls

I purchased a new phone and am unsure about settin...

New Rewards?

Can make and receive calls after porting number bu...

traveling to the USA - have 50gb plan

Can't update the credit card information