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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cannot log in

keep trying to log in. just says hello. when I go to reset password it jumps to a screen that says question is case sensitive error though I haven't even been asked a question. Driving me nuts!! tried different browsers, clearing caches.................

Active plan

I have a 40$ a month plan but I try making a call and it says I have no active long distance plan. It's canada wide. How do I fix this

Switching number to a new sim

My husband lost his phone, he as been a customer for over 10 years.He purchased a new phone and a sim card. He need to activate the sim and import hisnumber but unable to sign in to my account. In trying to reset password, I imput answer but says inc...

Resolved! My 3GB bonus promo shows used up, when it's not

Hi all, So I have a 1GB plan with a 3GB bonus on top applied every month. This cycle, I got my messages today about 95% and 100% usage and my bonus data did not kick in. On my profile it shows used up- 3072/3072MB. I confirmed with my usage and I be...

RE Need help with voucher

Resolved! RE Need help with voucher

To anyone that is out there in Community how do you add voucher when the call center is mnot available for adding minutes to your phone.Also Public Mobile did not warn there customers that the call center will no longer be available.I think that is c...

Got my fist referral

No service

I just activated my sim. It worked for 5 mins and now I have no service. Can we get this fix asap.My phone number is xxxxxxxxxxxxxxxxThank you. edited by computergeek541: phone number removed

Hi

update payment method

Resolved! update payment method

I registered a credit auto payment, but I renewed a new credit card with the same No.with new expiry date, should I update it?

I got wrong sin card it’s not activating

Data add on

Resolved! Data add on

I Used all data and am sure I bought an extra gig yesterday but is not showing yet it charged my credit card 15. Can you check my account as I am totally confused now and have checked it all.

Problem downloading and updating Apps on Samsung phone

Hi, When I try to download or update apps on my phone, I'm asked to install a new version of Samsung Galaxy Apps but then I get a Network connection error. This has been happening ever since signing up with PM which makes it impossible to download or...

Resolved! Does either add on work to call the British Virgin Islands?

Hi- I'm from the British Virgin Islands and now live in Ontario. I switched to Public Mobile recently and am hoping to be able to use one of the add ons to call my father, who is still in the BVI.I tried adding the US talk since one community board ...

Anyway to know signal strength at my location?

Hi, I'm in Sarnia, Ontario (in the city, not out in a rural area) and currently have a Rogers prepaid cell plan. Unfortunately, the Rogers signal is very poor at our house. Unless I'm on the second floor or standing outside in the driveway, my phone...

Referring friends

Hi I’m new to public mobile, when I give someone my code, when do they get their $10 off their bill? Is it the first payment or the second month?

Resolved! 1 GB Promo not working?

So I have 2 GB of data and on my account under that I've had a 1 GB promo for months but once my data gets close to 2GB I get a text saying I'm at 75% or 90% of my data usage. I've never attempted to go over this because I don't want to be charged bu...

Can't Access Data

I recently bought a Motorola Moto G8 Power Lite with Android 9. I cannot access data although calls and texts work fine. I noticed the APN Setting is wrong but because they are greyed out, I cannot change them. Anyway I can fix this without having...

Any Chance Getting $60 CANADA/US Roaming Plan again?

Hi I was just wondering if there is anyway to get the $60 Canada/US Roaming plan that was offered for a brief time back in 2019? Thank you.

roadblocked

I want to port in another number Blurb tells me I have to do it through simonSimon says I have to get a ticket for a moderator and offers a button to apply for this.I hit this button - it tells me I have to open my account.I try to open my account (w...

Number keeps getting dropped from network

Disclaimer upfront - I have contacted the mod team. So this is the second time this has happened. I'm a longtime PM customer. My longstanding number all of a sudden gets detached from my SIM/network somehow. Last time it was full on and I had no acc...

my phone needs sign up to start call?

I started Public mobile one weeks agoMy phone does not have the same phone no.

Resolved! Charged multiple times upon sign up

Hi all. It looks like I was charged 4 times for my first month when I first signed up for Public. Probably an issue with my computer at the time. I submitted a ticket a week ago and still have not heard anything or seen any charges returned to my cre...

App

Resolved! App

Is there an app for the phone to download so there is easy access to this website instead of going through this whole process over and over every time we want to to look at my account

Resolved! Dual SIM MMS

Well this got zero interest in my older thread. Maybe a new thread is what is needed.So I _finally_ got a phone that does what I want with dual SIM and NFC. I wrote about my adventures in the lounge. It's a Samsung A31.And hey when I was looking else...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

cannot log in

Active plan

Switching number to a new sim

Resolved! My 3GB bonus promo shows used up, when it's not

RE Need help with voucher

Resolved! RE Need help with voucher

Got my fist referral

No service

No service

Hi

update payment method

Resolved! update payment method

I got wrong sin card it’s not activating

Data add on

Resolved! Data add on

Problem downloading and updating Apps on Samsung phone

Resolved! Does either add on work to call the British Virgin Islands?

Anyway to know signal strength at my location?

Referring friends

Resolved! 1 GB Promo not working?

Can't Access Data

Any Chance Getting $60 CANADA/US Roaming Plan again?

roadblocked

roadblocked

Number keeps getting dropped from network

my phone needs sign up to start call?

Resolved! Charged multiple times upon sign up

App

Resolved! App

Resolved! Dual SIM MMS

traveling to the USA - have 50gb plan

Multiple issues worth mentioning

Can't update the credit card information

Credit

changing my e mail account