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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22033 Views
  • 181 replies
  • 24 Bravos

Resolved! SIM Password not working

I have an LGg6 and I got my IMEI number, Freedom mobile has not given me the unlock code, and when I use their online tool it also doesn't give me the code. I just cancelled my service with them to move to Public Mobile, but now I don't have a phone ...

mgnbene by Great Neighbour / Super Voisin
  • 900 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment

I have purchased 3 vouchers since yesterday and none of them have been accepted 

Andy9913 by Great Neighbour / Super Voisin
  • 642 Views
  • 9 replies
  • 0 Bravos

Resolved! Texting

I have the basic plan - $15 - .  Does this include unlimited texting within Canada.

flipgateau by Good Citizen / Bon Citoyen
  • 906 Views
  • 8 replies
  • 0 Bravos

Voucher doesn't work and PM won't honor it

Does anyone know how I go about speaking to a supervisor?I purchased a payment voucher ($116) the voucher will not work and the customer service provider is refusing to honor it.I sent proof of purchase but they still refuse to honor it.We do plan on...

Jill by New in Town / Nouveau en Ville
  • 348 Views
  • 3 replies
  • 0 Bravos

Resolved! Fail to setup new account

Dear Sir/Madam,I am the owner of phone #***-***-****. As I haven't used it for some months, I even lost the SIM card.I have just bought a new SIM card and tried to activate it. After some failures to active it, I thought I can use a shortcut by loggi...

nxtrieu by Great Neighbour / Super Voisin
  • 598 Views
  • 6 replies
  • 0 Bravos

Resolved! I need help. I can not create my account.

I cant create my account. If i try to create my account, i have message: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. But if I follow link and use my email I h...

demi97yiya by Good Citizen / Bon Citoyen
  • 537 Views
  • 3 replies
  • 0 Bravos

Reactivation

I changed credit card numbers and allowed my account to be suspended.I've updated my new credit card details and am trying to make a payment but it keeps telling my account has enough charge.Yet it is still not activated

Tazzyspazzy by Great Neighbour / Super Voisin
  • 359 Views
  • 4 replies
  • 0 Bravos

Resolved! can not log on to my account

Hi:Forgot User name and Password.My credit card has been expired and i got the message from Public Mobile.Please send me a new user and password so i can add my new credit card to pay. I pay every 3 months.Here is my e-mail ****phone****Thank you for...

ducma11 by Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 0 Bravos

Resolved! iPhone SE 2nd gen

Will IPhone SE 2nd gen bought from the US work with PM?? Thanks

som_sivi by Great Neighbour / Super Voisin
  • 519 Views
  • 5 replies
  • 0 Bravos

Resolved! Not receiving landline calls

Hi, I just signed up for public mobile. I can not receive calls from landlines. How do I get public mobile to solve this problem?

dhooroy by Great Neighbour / Super Voisin
  • 1360 Views
  • 9 replies
  • 1 Bravos

Resolved! Setting up online account

Hello, I currently have a PM account and I yesterday I just set my daughter up by activating the SIM and choosing a plan, her phone is up and working fine. However, I'm having problems setting up an online PM account up for her so we can go in and ch...

nanaman by Good Citizen / Bon Citoyen
  • 832 Views
  • 8 replies
  • 0 Bravos

Resolved! air time roll over

Does any one know if plans rool over to next month if less data used or does it start over and same for air times thanks

RODNEY2008 by Great Citizen / Super Citoyen
  • 661 Views
  • 6 replies
  • 0 Bravos

Resolved! Chose netwrok

Hi  I was on old LET plan - now I switch to $30 3G plan.  My phone network is still set to  LTE/WCDMA/GSM (auto connect)  how do I know I m getting 3g speed ? I also have other options on network - do I need to switch to any of this ?WCDMA/GSM (auto ...

mpcontact by Good Citizen / Bon Citoyen
  • 577 Views
  • 4 replies
  • 0 Bravos

Resolved! Need help on changing plans

Hi, I’m trying to help my father in law with his PM account and there’s couple things I don’t understand. He has been on the Unlimited Provincial Talk plan ever since he started using PM. I’d like to help him change it to the current $15 plan (with 1...

PM-payment.png PM-account.png
LHB by Great Neighbour / Super Voisin
  • 661 Views
  • 5 replies
  • 0 Bravos

Resolved! PUK code

Can someone please inform me of my PUK code so I can unlock my SIM card it says to call my provider but there is no phone number for Public Mobile. 

Hailsb98 by Great Neighbour / Super Voisin
  • 818 Views
  • 4 replies
  • 0 Bravos

Referral Credit

Dear Mods, I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit?  It has been way longer than 72hours since I signed up.  I s...

ranmercer2 by Great Neighbour / Super Voisin
  • 579 Views
  • 4 replies
  • 0 Bravos

Resolved! Loss of service

Today I loss service for about 4 hours. I shut down the phone and restated it and my service resumed. Why did this happen ?             Edited by Moderator to remove content that violates Terms of Service.

2seniors by Good Citizen / Bon Citoyen
  • 874 Views
  • 10 replies
  • 1 Bravos

Signal booster/repeater?

Just was looking up a few different posts here about this... Has anyone tried one that works well? I'd like to try one to get better cell reception within concrete walls. LTE I get between 1 and 3 bars usually 1, and wcdma hangs out around 3 bars... ...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 3610 Views
  • 49 replies
  • 5 Bravos

Resolved! Data & Add-On Usage

Hello, If purchased, should U.S. Roaming appear as a field in this section?Right now I only have talk and data as fields. Thanks

BJ4 by Great Neighbour / Super Voisin
  • 721 Views
  • 8 replies
  • 0 Bravos

New Phone # Problem

Ok, so we were able to open a new account, got the phone working with the new sim card and then 20mins later i got a text from someone that has the exact same # as Public Mobile assigned us.  When we sign into our web account it won't let us pick a n...

cfutb by Great Neighbour / Super Voisin
  • 468 Views
  • 4 replies
  • 0 Bravos

Leaving Public Mobile to go to Shaw Mobile.

The phone is locked to PM. I need PM's SIM network unlock pin. Is it 1234 or something else?  Can the moderator provide the PUK code as well in case I need it while at the Shaw store?

lcouling by Great Neighbour / Super Voisin
  • 1378 Views
  • 6 replies
  • 1 Bravos
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