Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
does PM provide nano sim cards
Hello everybody, I have been using the 15$ plan with autopay for a month now and while there's nothing wrong with my calls, I can't use the 250 mb that comes with autopay. It is showing that I have 0/250mb used this month so why does it not work when...
Hi I. purchased a sim card over a month ago and have yet to receive anything. Kind of ridiculous that I have to come on a forum to ask about this, how is there no humans available to fix this? Order 213881 If I do not hear back, I will dispute it wit...
I was initially able to log into self serve but a couple weeks ago I started receiving the error "Sorry, your login attempt failed. Please try again.". If I try the Forgot Password link and enter my registered email I get "Sorry, we’re unable to ...
I've been with Public for years now, and suddenly I am unable to process a payment.I dont want to lose my account... any ideas how I can get my autopay up and running again?
Hi, been problem free on PM for 4-5 years, payment for next 3 months due end of Oct. today both wife’s phone and mine are giving an error saying “talk is not included in my plan”. It is, has been and will be in the future so can anyone give insight...
I had autopay and updated my credit card a couple of weeks ago. when it came time for it to be done today it did not go through and now my account is suspended. i have tried updating it again, deleted the old one and it still is not working. i als...
What can I do if I forget my security questions?
My account got suspended as the payment got suspended. credit card was compromised and mumber changed so the payment didn't go through. Never set up the self serve account. Can't set it up now as verification text will not come due to service suspen...
Hello,I just activated with Public Mobile today. I used a referral code, but I paid full price for this month and it doesn't look like I received the $10 reward for signing up with a referral code. I also signed up with the limited time flash sale, b...
i have an iphone5 with the cheapest $15 plan that comes with 250mb of data. Last night I used the amazon music app while connected to the wifi at my workplace. 1 hour later I notice text messages that say I’ve used 100% of my data. I’m a bit confuse...
I have never received this bonus, how do I go about claiming this?Also, I can't receive pictures in text, and I can't receive group texts
HiMy cycle ends on october 8th.Since I do not have mtes , I upgrade my plan from 15 to 25 today.But still can not make a call.I need an agent to fix this issue it's urgent waiting for a job call.
how do I change my plan? I signed up years ago and I should be getting about 3x the data for what I am paying for. In the portal, there is just nothing where there should be options for what I can change to. Needless to say SIMon is just wastes my t...
When I was making my payment it froze and charged me twice. Like to get the one payment back
Due to Covid 19，I haven't used my phone number for a long time，But I really registered for automatic payment！ Today, I found out that I lost my number. This is my favorite number. This number is very important to my business! I can't believe I will l...
Hello, I went through the activation process yesterday. I entered my cc number, but I never received a confirmation screen. I got a 404 number. Today, I tried activating again using the same sim card. I now receive a message saying that the sim is in...
WHY AM I OVERCHARGED..... WHY ISN'T MY BILL SAME EVERY MONTH....IM NOTTTTHAPPY!!!!!!!!!!!!!!!!
I am currently having the 3GB bonus add-on when I signed up for $25 plan. Since I rarely use data these days and I am thinking to downgrade the plan to $15 without any data. If I do so, is the 3GB add-on going stay?
hello i can receive pictures via text but can't send them , i have a lg phone , any idea?thank you
Hi Folks, so this past week I noticed something strange on my phone. I have the Pixel 3a but doubt if this is related to a specific phone. I'm trying to figure out where my internet is connecting to. So situation is this. I use the phone at home ...
Curious to know how long it takes to port a number from another carrier to Public Mobile?Bought a brand new Public Mobile SIM card yesterday and set it up as a new number (as per the instructions from the Moderator Team) and then sent a PM to the Mod...
My phone suddenly stopped working at the end of the month. I figured I just needed to pay for next month, but when I tried to log in I got "your password is wrong" (it wasn't), and then to reset the password I tried and got the error "ForgotPassword/...
Hi all I just added a voucher to my account yesterday , I was out of time for at the most 5 days my account says active but it seems that my sim card isn't working phone doesn't recoginize it I have reset and not picking it up Can a sim just stop ...
Hi,I just started using public mobile for last few days. I was eyeing to get the $30 a month offer and could not manage to buy the sim card for couple of days only to realize that it jumped to $35. Still I went for it cause I saw I would get a free m...
I will be moving to another service, but I have unused credit in my public mobile account, how can I get it credited to my bank account
Hi there, I purchased had a very helpful clerk at London Drugs activate my new account online at the store this evening only to get home and realise he had entered my email incorrectly ( he entered .ca when it should be .com) I have set up the Self-...
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