Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a monthly subscription but i lost my SIM card. I bought a new one but nothing is happening. Is there a way to activiate this SIM card with my old subscription? I m still paying but cannot access anything
anyone can I ask for upgrading a plan?
I thought I have unlimited minutes but says I’m out of minutes ?
Traveling out of country and have my phone stolen and need to lock out phone. What do I do?
Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't ...
Hello Team,My service got suspended after I changed my number. Please let me know what information you would and how I can send it securely/privately to you guys.
We signed up after Christmas and have not received our sim cards yet. Why?
I got a phone number from here.I can make a message and call to the other person,but If the other person calls me, I can't get connect.
Please Sansun, help me with Public Mobile to send another request for transfer number to Virgin Plus. Please help so I can activate my Public account. Thanks a lot
Both my husband and I cannot send out attachments in texts. Tried turning phone off and on and also wifi on and off. No luck
I’m confused… by subscription and suspend I want to suspend for 80 days and not lose my old subscription with loyalty rewards.I don’t see auto pay to turn offlast year I removed my credit cardmy plan renews Jan 19
Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.
I already pay for my SIM card but the service doesn’t work
My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...
Hi this phone line was purchased for a family member visting from overseas. They left on December 7th and I sworn I had sent a message and was told they turned off the subscribed feature. I just got charged $50.85 for a renewal even though the li...
My eSIM appeared to not transfer over properly. I could not receive calls or texts. I transferred from LUM. I was unable to receive a text message to log in to my account and verify my number. The given eSIM was deleted in an attempt to solve the pro...
so ive been trying to contact any support so i can get my puk code but have been failing to actually reach any cs agent or get any help i just want to use my services that ive paid for please help or i think i may just switch providers
How can I get add-ons?
My texting does not work when I'm in Korea. My plan says that I have international texting?
My wife has an older iPhone 7 that is unable to send/receive calls. Error message of "Call Failed". Assuming this is an issue with 3G services being disabled in Nevada, where we are for the winter. Her phone is set to LTE. We both both have a US pla...
Hi everyone,I am living in Asia at the time being. Can I order and use an esim from public mobile? I need to have a Canadian phone number for business related purposes.
I recently switch over from Fido to PM now I can not receive calls from other carriers... I can dial out but can not receive calls. Please help it been almost a week.
Hi there,Using a Samsung S20FE and just ported over to PM for the boxing day promos. New plan shows is 5G plan. But no 5G signal which I had with prior provider.I wouldn't mind but now LTE and LTE+ only and not stable and slow. I've attached a screen...
HelloI have been locked out of my account for over one week. I have tried multiple new passwords with no success.Can someone guide me please
I set up one child with a public mobile phone number a few days ago, and am trying now to set up a second child with her own phone and number and plan. The AI assistant advised that I needed a different email/account to support a new phone/number, so...
How to cancel not able to activate my account ,can't log in says Forbiden A1
Hello,The line number given to me by another provider belongs to Duncan, BC. Can I transfer the number to Public Mobile? If yes, please provide the procedure. I can purchase the SIM Card from a Telus shop.Thanks,YS19
Need help changed SIM card before receiving verification
Hello, I already have a previous sim card that I was using with public, but it's not working anymore as I currently switched to a different carrier "Koodoo", but would like to switch back to public.
I need to transfer my number from koodo prepaid to public plan but it says i need to submit a ticket through the chat support, but I cant because the page doesnt load after i click submit a ticket. Unbelivable they dont have actual people helping pay...
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