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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

Resolved! Messages

I am new to Public and not very happy at the moment. I can see I ha e 2 messages on community but not sure how to chexk it edited by computergeek541: pasted content into message box so that everyone can see it

KDANNIE by Great Neighbour / Super Voisin
  • 613 Views
  • 5 replies
  • 0 Bravos

Resolved! 2nd Month Free Promo Deal

Hey so I just joined Public Mobile today (I got it activated at a store) and I went on the website and I saw if I had activated it online I would've got my second month free. I'm a pretty broke uni student so the extra 23 makes a bit of difference so...

BxKN by Great Neighbour / Super Voisin
  • 1012 Views
  • 8 replies
  • 2 Bravos

I changed over to public

Got new number. I cannot answer my calls.  But i can phone out. Started with publicmobile yesterday 

Vanessapp by Great Neighbour / Super Voisin
  • 602 Views
  • 8 replies
  • 0 Bravos

my account says it was created but it does not allow me to log in

I was in the process of creating an account and choosing a plan, when it tooks over 10 minutes to load and then just failed. Now I can't log into my account and it says the login failed, and I cannot create a new account since it says my phone is alr...

tyler66 by Great Neighbour / Super Voisin
  • 606 Views
  • 8 replies
  • 0 Bravos

Resolved! Double charged

Tried to top up my account 50 dollars and it double charged me 2x payments of 50 dollars. I want one refunded.

Rkless by Great Neighbour / Super Voisin
  • 698 Views
  • 8 replies
  • 0 Bravos

Resolved! Adding second phone to account

How do I add a second phone to my account? I have one for one child and would like to add another for my other child. Do I just activate it and will they both be under the same account or do I need separate accounts for each child's phone number?

NatashaK by Great Neighbour / Super Voisin
  • 1115 Views
  • 13 replies
  • 0 Bravos

Resolved! transter number

Please port this phone #************ from my koodo account to my new Public mobile account phone #***********.Thank you very much!Kit Edited by ShawnC: Removed account and phone number Thanks for the tag @brettster99 

611jcc by Great Neighbour / Super Voisin
  • 693 Views
  • 5 replies
  • 1 Bravos

Long distance calling

Whenever I try to call someone it keeps saying long distance call and won't connect? Anyone else have this issue?

jessicavieira by Great Neighbour / Super Voisin
  • 670 Views
  • 12 replies
  • 0 Bravos

Payment System Not Secure - CRTC May Need To Intervene

The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised. Ive already raised this to PM but Telus doesn't seem to care, so I've today filed an official complaint against Telus/PM with the CRTC. A phone...

donaldblair by Good Citizen / Bon Citoyen
  • 983 Views
  • 6 replies
  • 1 Bravos

Can't call in or out.

My text msg works and data works but I can't call in to my phone number goes to VM. I can't call out either from my handset. It just started last night no number port, active account. Ive had this number for a while now.

AAAGlobal by Great Neighbour / Super Voisin
  • 470 Views
  • 5 replies
  • 0 Bravos

port my number

I have activated a sim card and am trying to port my number over from Koodo.  I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.There are 88 Moderators on here when I...

sidneadancer4 by Great Neighbour / Super Voisin
  • 343 Views
  • 3 replies
  • 0 Bravos

Just activated yesterday - horrible call quality...any suggestions

Switched to PM after a long tenure at Koodo....however, in the 24 hrs since activation, call quality has been absolutely horrendous;  static, dropped calls, not being able to hear the person calling me.    Using the same phone as before (iPhone and ...

diana33 by Great Neighbour / Super Voisin
  • 685 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone is automatically answering calls!!??

So I have my mom set up with public mobile. She has a iPhone SE. When I call her it rings once on my end and once in her end and then automatically picks up. This is really frustrating and she’s missing calls and using up minutes! Anyone else had thi...

ElleBee83 by Great Citizen / Super Citoyen
  • 811 Views
  • 11 replies
  • 0 Bravos

Charged 4 GB Data

This morning my phone went into "Not in Service" and additionally, I was charged $70 for an extra addition of 4 GB. My account has been hacked somehow and I need help cancelling the purchase of the 4 GB of data please!

peacock75 by Great Neighbour / Super Voisin
  • 734 Views
  • 8 replies
  • 0 Bravos

Resolved! Walmart

Well it would have been nice if your website said that you have to pay Walmart to activate a plan before you could purchase a SIM card. I have a $60 card at home, 1/2 hour away, and now I wasted my time coming to Red Deer to get a SIM card and now wa...

BlackRatt by Good Citizen / Bon Citoyen
  • 1799 Views
  • 16 replies
  • 0 Bravos

Resolved! 8UC2 code message

Good morning - I am trying to place a telephone call from alberta to B.C. and I have previously called this number many times, but now when I call I get the 8UC2 message - please advise - thank you 

Margie1 by Great Neighbour / Super Voisin
  • 1016 Views
  • 7 replies
  • 0 Bravos

Sim card not arrived and how to trace Canada Post mail

I ordered SIM card on Aug.21,2020, and got an email telling that "A shipment from order 215900 is on the way" on Aug.24,2020. But the SIM card is not arrived now. I try to trace the Canada Post mail by the order number 215900 at https://www.canadapos...

gordon518168 by Great Neighbour / Super Voisin
  • 718 Views
  • 5 replies
  • 0 Bravos

Resolved! Recommended apps

I was wondering if anyone has a recommended app (or a list of them) to help an individual get the absolute most they can out of the PM service? Are there any 'must haves' out there?

WeTheNorth by Good Citizen / Bon Citoyen
  • 1798 Views
  • 40 replies
  • 0 Bravos

Resolved! Activation final stage issue

Hi there. Recently, i activated another account at the selfservice site with my credit card. At the final stage, it gave me an error and was not sure if my simcard was properly activated. So i tried activating it again thru a computer, and it says th...

Liz111 by Great Neighbour / Super Voisin
  • 652 Views
  • 9 replies
  • 0 Bravos

Resolved! Banned from Community Over What?

I don’t understand what happened. I might of posted a duplicate message because I didn’t know how to edit a post for which I forgot to tag the person when I replied. I’m able to login using Wi-Fi but I get a message on 3G data that I’ve been banned f...

trgtrg2020 by Great Citizen / Super Citoyen
  • 1370 Views
  • 43 replies
  • 0 Bravos
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