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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12319 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23328 Views
  • 183 replies
  • 25 Bravos

Resolved! international version of phone

I am looking at some unlocked phones on Ebay and am wondering if it is safe to purchase a phone that is an international or latin america phone?  I have heard that sometimes the phones wifi will not work in Canada.  

dmbcanada by • Great Citizen / Super Citoyen
  • 1221 Views
  • 8 replies
  • 0 Bravos

Resolved! Can a Share Code be changed to another?

I didn't know about the share code when I started up with Public Mobile. I went to a reseller in a mall and he set everything up. I switched both my wife's phone and my phone over to Public , at that time. The reseller used his own share code and tha...

Bullet77 by • Great Citizen / Super Citoyen
  • 790 Views
  • 5 replies
  • 0 Bravos

Used a top up voucher yet phone still wont work

I added a $25 top up voucher to my account yesterday and my plan says I have unlimited talk and texting yet today I missed a very important phone call and when I try to call voicemail it says I dont have that service even though I did last month and ...

Cp173405 by • Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM Card & #

I lost my SIM card and ordered a new one will I have the same phone number as before?

evystar21 by • Great Neighbour / Super Voisin
  • 374 Views
  • 1 replies
  • 0 Bravos

Paying my bill

I have auto pay for October 3rd but my phone plan ran out midnight on September 29th. I also have a $10 credit on my account. I want my payment date on the 1st of the month. So how do I fix it

moeses111 by • Great Neighbour / Super Voisin
  • 595 Views
  • 5 replies
  • 0 Bravos

Resolved! Cancel account

hi I am no longer using this number .can you please cancel my account 

saqeeb90 by • Great Neighbour / Super Voisin
  • 943 Views
  • 9 replies
  • 0 Bravos

Won't accept Credit Card info

I am trying to activate a new account, I get to the payment section, enter all valid info, and says Credit card cannot be processed....I've tried 3 different ones and can assure you they all work fine everywhere else in the world.  The problem appear...

Robbarker12 by • Great Neighbour / Super Voisin
  • 608 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Calls Repeatedly Dropping

Hello,  I've been having issues for the past week with phone calls randomly dropping multiple times followed by issues with even being able to receive or accept a phone call from the person I was just on the phone with. I have a newer phone (iPhone ...

jillianh by • Good Citizen / Bon Citoyen
  • 1554 Views
  • 18 replies
  • 1 Bravos

FLASH SALE CREDIT NOT RECEIVED

Hi,On August 30, I joined Public Mobile and the Flash Sale was get 1 month free.  I have not yet received the "free month" and have already paid for my second month.  What is the best way to go about receiving this credit?Thanks

nixontwist by • Great Neighbour / Super Voisin
  • 470 Views
  • 4 replies
  • 0 Bravos

Resolved! International texting country list

Hello, I was wondering, where can I find a list of all countries that are covered under my international texting plan?

bunbun by • Good Citizen / Bon Citoyen
  • 1415 Views
  • 15 replies
  • 0 Bravos

Resolved! Sim card not provisioned and billed twice

Must reactivate my sim card my Bill is paid up and for some reason my Canadian tire MasterCard billed me for $23.73 my regular payment on September 7, which is ok but on September 22, I was charged $67.80 why.  If these problems are not resolved I wi...

Resolved! Data Issue

I have exhausted my data in my present data plan and I need more data....how do I do this

adeaadebayo by • Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 0 Bravos

4g future

Are you going to offer 4 G in the future, maybe when 5G is more common?

Scamp by • Good Citizen / Bon Citoyen
  • 734 Views
  • 7 replies
  • 1 Bravos

Resolved! Auto pay will not work

I received an insufficient funds message, checked my bank, changed my plan. Can not make a payment now. I've been without a phone for my small business for two days and am becoming frustrated

Gen1 by • Good Citizen / Bon Citoyen
  • 1111 Views
  • 21 replies
  • 0 Bravos

Resolved! Changing phones on PM

Have iPhone 4 with PM and now want to change phone to Samsung Galaxy J3. Is there anything I have to do besides take SIM card out of iPhone 4, punch out to make it a nano and insert in Samsung?Thanks

Glenn1 by • Good Citizen / Bon Citoyen
  • 838 Views
  • 4 replies
  • 1 Bravos

can't call or text out !!!

Hi there! I can't call or text out. when I check the usage view,  it shows some strange No. at 7785804001 has been called out , but the No. doesn't show on my phone , and I never called this NO. why? Is somebody use my phone to make phone calls??? Is...

CM424 by • Great Neighbour / Super Voisin
  • 625 Views
  • 4 replies
  • 0 Bravos

Resolved! joining

got my sim in the mail, got a confirmation email that included my phone number.Now the website won't let me sign in to activate and says cannot find my email and that my phone number is not valid or I have already used it to sign up.Of course I used ...

tryingtojoin by • Great Neighbour / Super Voisin
  • 577 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay and funds in PM account

How does it work if I have funds in my PM account, but I’m also set up with a credit card in Autopay? I’m guessing both aren’t necessary? Can I just have payment coming out if my credit card after I’ve used up the funds in my PM account?

Clover2020 by • Great Neighbour / Super Voisin
  • 812 Views
  • 5 replies
  • 0 Bravos

Resolved! forgot password and user name

my phone is xxxxxxxxxxxxxxxxxxxxi have forgot my user name and password . so i need my user name back .please help me .its so confusing  edited by computergeek541: phone number removed

chandi2424 by • Great Neighbour / Super Voisin
  • 707 Views
  • 3 replies
  • 0 Bravos

Resolved! Login information

Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ? 

Emmafex by • Great Neighbour / Super Voisin
  • 654 Views
  • 3 replies
  • 0 Bravos

Data working but no text or calls

I added funds to my account but I only got data . I can't send or receive texts or calls I turned my phone off nothing my account is active what do I do 

payment with voucher PIN not Valid

Hi,Bought a voucher. When entering both online and thru phone both says PIN not valid. How do I get the voucher to work so I can reinstate plan?

NKZ2705 by • Great Neighbour / Super Voisin
  • 436 Views
  • 3 replies
  • 0 Bravos
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