Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Can't change plan

I'm having an issue with changing my plan. When I click change plan in overview, I get no plans to select from (picture 1 below). If I click try out more options, I get an error page (picture 2 below) and if I click plans and add-ons I get an error s...

Screenshot_20200910-210309.png Screenshot_20200910-210329.png Screenshot_20200910-210322.png
esaad86 by Good Citizen / Bon Citoyen
  • 720 Views
  • 2 replies
  • 0 Bravos

Resolved! Picture message

Hello, I am sure this has been asked may times now. I have  a LGQ6.. Newly signed up ( a week ago) to public mobile.. I have had no issues with anything.. Went to send picture message text today, It did not send. I have unlimitied text and picture me...

utopiadawn by Good Citizen / Bon Citoyen
  • 1088 Views
  • 3 replies
  • 0 Bravos

Resolved! change account email address

I have no service for a few days now, bill is all up to date. How can I change my contact email address on my Public Mobile account? The one i signed up with is old and I cannot log into that email anymore.

KJ2 by Good Citizen / Bon Citoyen
  • 1287 Views
  • 3 replies
  • 0 Bravos

Add APN settings to Android 8.1

Why does the PM SIM not have the APN settings built in?Other than going the APK route or ordering a Freedom Mobile SIM, is there any other way to get the APN settings into Android 8.1?

KMD77 by Great Neighbour / Super Voisin
  • 665 Views
  • 4 replies
  • 0 Bravos

Resolved! add-ons

Today I received email to say that I have used 98% of data plane, so bought $15.oo for 1Gb Add-on today . But I don’t see any change at Purchase Add-ons section. And can I still use data ? or wait till next renewal date?  Then what is Add-on for?My r...

ogojosan by Good Citizen / Bon Citoyen
  • 1510 Views
  • 5 replies
  • 0 Bravos

Resolved! Long Distance?

I am not able to make a call to a 647 area code. Why is it telling me it is long distance when they are only just down the road ?

canavs by Great Neighbour / Super Voisin
  • 1215 Views
  • 9 replies
  • 0 Bravos

Community Relationship Agreement

Our Community Relationship AgreementPublic Mobile has the right to ban customers that are disruptive to the Community–or for any other reasons that demand such action.We have an open door policy and our customers have the right to leave the Community...

My data is lost and no access to account

My phone number is xxxxxxxxxxxxxRegistered email is xxxxxxxxxxxxxxxxxxxxxxi have no mobile data from 2 weeks . I am having big trouble with no data. I had created my self serve account when i joined PM , now when i try to login it says email cannot b...

Prajit by Great Neighbour / Super Voisin
  • 1213 Views
  • 7 replies
  • 0 Bravos

Resolved! problem login account

Typed my usual password, a couple of times, wait several hours, tried again, not working. Tried ''forgot my password'', but completely forgot that there was a security question, have my phone since 2014... What can I do? Thanks

PierreK by Great Neighbour / Super Voisin
  • 930 Views
  • 4 replies
  • 0 Bravos

Resolved! Account reset button bugged

Whenever I try to reset the password for my account it shows this error saying 'ForgotPassword/LoginUnsuccessfulUser_LoginDisabled'Just was wondering if there is a way to fix this or even a way to delete the account with my phone number on it.

noved by Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 0 Bravos

Resolved! System won't take any credit card number

Help, I'm trying to add a credit card to the system but it won't take any of my cards. Have tried four cards, double checked (with precision) the exact address, down to the spaces of the exact text on my credit card statements to make sure it's a per...

platinum50 by Good Citizen / Bon Citoyen
  • 1012 Views
  • 6 replies
  • 2 Bravos

I should not be out of data

I got a message that I am out of data.Contract is for 200mb and I use about 50mb a month.From the date of my contract to now I got  only 30.242mb used.Where do I need go or to whom I need to talk to to make this fixed.Thank you

Francis7 by Great Neighbour / Super Voisin
  • 1074 Views
  • 10 replies
  • 0 Bravos

Resolved! 2nd Month free promo not applied

Hello, I have registered my email during the 2nd month free promo period, however when I tried to activate my new phone line on PM, it gave me that the email name is too long (longer than 30 characters), although this is the email I used to register ...

Abdalrahman by Good Citizen / Bon Citoyen
  • 531 Views
  • 2 replies
  • 1 Bravos

Resolved! Cost of $30 plan after taxes, fees, etc

Hi there,I am considering switching over to Public and was wondering what the actual cost of a $30 plan after taxes and fees in British Columbia?Thanks

DW1 by Great Neighbour / Super Voisin
  • 807 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone Compatibility

Can you please confirm if a Moto e6 phone is compatible with Public Mobile? Thanks!

legaultsa78 by Great Neighbour / Super Voisin
  • 969 Views
  • 5 replies
  • 0 Bravos

Resolved! Texting issues - wifi required

Hi everyone, I've been using PM services since December and everything worked fine. But for the last month I'm have issues sending and receiving SMS. Nothing can be received nor send unless I'm connected to WiFi or I turn data on (It's turn off from ...

chrisco by Good Citizen / Bon Citoyen
  • 1055 Views
  • 20 replies
  • 0 Bravos

Phone credit

How to use my phone credit to add data?

Edricka by Great Neighbour / Super Voisin
  • 561 Views
  • 11 replies
  • 0 Bravos

My Account has been blocked

Hi,  My Account has been blocked, as I could not remember my password as security question. I need to make payment to my account as my service is disconnected. Please help ! 

asksimran by Great Neighbour / Super Voisin
  • 739 Views
  • 11 replies
  • 0 Bravos
Need Help? Let's chat.