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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Iphone 6s voicemail not working

I have been with Public Mobile for almost a year and I have yet to successfully open a voicemail.  I have tried everything.. (reseting network, rebooting phone, resetting voicemail password) help please! 

Resolved! International calling

I need to make an international call to Australia, how do I add that on?

Jess7 by Great Neighbour / Super Voisin
  • 805 Views
  • 5 replies
  • 0 Bravos

SERVICE, BUT CANNOT MAKE CALLS

I have service, but anyone I call, my entire Contacts List, the call will never go through. Every call is considered as being 'Long Distance' which it is not. Even then, my service is Canada-Wide which cannot possibly be Long Distance. I have been us...

Papa45Proton by Good Citizen / Bon Citoyen
  • 1663 Views
  • 49 replies
  • 0 Bravos

Resolved! Order SIM card but have not received it

Hi,I ordered SIM card on September 4 but up until now, I still did not receive it. Can anyone know why? Did I do something wrong?

Hanh01 by Great Neighbour / Super Voisin
  • 1003 Views
  • 6 replies
  • 0 Bravos

Resolved! locked out

Im locked out of my account. Don't remember the password. Don't remember the security question. Stupid chat bot was no help. Cant find a way to submit the request. Just want to update payment info

ecornet by Great Neighbour / Super Voisin
  • 624 Views
  • 5 replies
  • 1 Bravos

Resolved! Refer to a Friend

About referring a friend. What will happen if my friend no longer a public customer?

cncach by Good Citizen / Bon Citoyen
  • 543 Views
  • 4 replies
  • 0 Bravos

Just a thought.

The titles Mayor and  Deputy Mayor etc.. Would it be a consideration to use Ambassador for any PM customer that has over 10 referrals? As we really are Ambassadors for Public Mobile as we do so much to help to get new customers to move over.  I like ...

server error

 Hi there!I'm a relatively new customer and tried to switch my daughter from Koodomobile  to public mobile. That worked well with my other kids but with her it said server error when we clicked to finish the last step of enrolling. She can't log into...

Konstantin by Great Neighbour / Super Voisin
  • 674 Views
  • 3 replies
  • 0 Bravos

Resolved! Monthly subscription

Hi, can I start my next monthly subscription early if im out of data for this current month?

Laurent123 by Great Neighbour / Super Voisin
  • 585 Views
  • 2 replies
  • 0 Bravos

Re: Community Terms of Service & New Community Guidelines

I did click ? and it shows Simon like a bot.  I did not get ticket after I enter my message.  When will you issue a ticket if I have to wait for one?  How do I know if I did send the message to moderator since I receive no confirmation from a bot?

wongrm by Great Neighbour / Super Voisin
  • 568 Views
  • 3 replies
  • 1 Bravos

Data switchover

Hi all, I just switched over the Public and everything seems to be going fine except my data wont switch to Public from the previous provider. I have entered the APN and restarted my phone numerous times and it still lists my previous provider. My sc...

Jeffrey21 by Great Neighbour / Super Voisin
  • 572 Views
  • 5 replies
  • 0 Bravos

Resolved! lost service and cannot login to my account

My phone lost of service and I want to check the stautes in My Account, but I cannot login. Then I want to change the password, but it shows the following information."ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" How should I do now?

freewjk by Great Neighbour / Super Voisin
  • 1010 Views
  • 7 replies
  • 0 Bravos

Data usage has increased drastically??

Hi community.i have been with PM for 2 years now and have generally been very happy until recently. Even referred my husband and friend over. i have 1 gb which has always been sufficient. However in the past 2 months I have ran out well before the ne...

JenW by Good Citizen / Bon Citoyen
  • 921 Views
  • 8 replies
  • 0 Bravos

Resolved! Data Isn't working on phone.

Been working fine forever but it just stopped working recently. the APN seems correct. Using Samsung galaxy s9+

nigmea by Good Citizen / Bon Citoyen
  • 1549 Views
  • 13 replies
  • 0 Bravos

Add vouchers

I ant added my payment please help I can’t use my phone

Resolved! Public Mobile keeps making my payment due date earlier than it should be

My due date is on the 17th. So why is it Public Mobile keeps bringing up that date earlier and earlier ? Now you are telling me it's due on the 15th which is basically taking days from my plan so charging me more for less service... that's not right 

fren by Great Neighbour / Super Voisin
  • 1464 Views
  • 7 replies
  • 0 Bravos

Resolved! Need Help with leaving a Standard Voice Message

When someone calls me the first thing, they hear is the standard "you have reached mailbox number...". Following this I'd like to setup a 'standard' voice message that indicates that messages can not be left - without my having to record my voice. Is...

cory_c by Great Citizen / Super Citoyen
  • 968 Views
  • 5 replies
  • 0 Bravos

Resolved! No service all of a sudden

I've been a client for almost 4 years, I always had the autopay set-up and my account is active. The billing cycle started on September 12, I can see that my credit card has the charge as pending, yet since then I have no service (no calls, no data) ...

bartyb by Great Neighbour / Super Voisin
  • 889 Views
  • 10 replies
  • 0 Bravos

Resolved! No service

I recently returned from overseas and it appears my account was deactivated. How do I get it reactivated or transfer my number to a new account. 

Rregimbal by Great Neighbour / Super Voisin
  • 372 Views
  • 2 replies
  • 0 Bravos
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