Community

Resolved! Minutes used

Hello. New to pm yesterday.100 min plan to start.Summary screen says 26 min used of 100 so far.But detail usage says different. I assume round up to a minute. I count a 12 sec call as 1 min, and 2 min 20 sec call as 3 minutes, my total outbound calls...

Resolved! Activating a new SIM through my account

Hi, I have a public mobile account and I would like to activate a new sim for another phone, but while activating its asking for the registration such as email user etc... so once i enter the same its showing error, i dont want to create a new accoun...

Resolved! Early plan change not taking effect immediately

Good day community. So we are 5 days from our auto-pay date and ran out of data so I want to renew the same plan early. I topped up both our accounts and selected."change plan now" and nothing seems to be happening. Our accounts show a $45 balance wh...

Resolved! top up/plan change

Hey guys! Is there a way to change my plan before the next renewal date to increase from the 5gb to 6.5gb (it's only a $3 increase) and I would like to do that instead of waiting until my next bill which is in like 2 weeks, as it makes more sense to ...

Resolved! Missing Sim Card

I ordered a Sim card more than a week ago, so far nothing and I never got a confirmation email or order number.  Was going to submit a ticket but I couldn't find an order number anywhere.  Where would I find the order # please and thanks!

Resolved! Moderator

How do I find the name of moderator

Resolved! Disappointed.

I have been a customer for about a year and to be honest I am a bit disappointed in the lack of flexibilites in response to COVID-19. I have had to wait on hold because a lot of services are backlogged which is fine, until for the first time ever whe...

Resolved! cancellation and remove my autopay

I cannot login to my account because I transferred my public mobile# xxxxxxxxxxxxxxxx to Shaw mobile today on Nov 1, 2020.  Can you please to remove my auto pay in my account in case you will auto charge me in error. Thanks!  edited by computergeek54...

Resolved! Phone was stolen today. Would like to add IMEI to a blacklist to make it usless to the thieves.

Would like to add the IMEI ofa stolen phone to the list to have it blocked.  Read through some posts, tried engaging in a chat as someone suggested,  did not work.  Other mention talking with a moderator,  how do I do that?  Thanks

Resolved! Inconsistencies with Bill Payment

Hi,I'd really appreciate it if someone could help me out. i've spent almost an hour simply trying to get on the community -- it wasn't accepting my email for some reason. PROBLEM: my monthly bill is $40 - $2 = $38. This months statement on my Public ...

Resolved! change email

I changed my email address before inserting my new SIM card and now cannot access my account as I get an invalide notice. What can I do to change to a new email address and keep my phone number intact?

Resolved! Referral code didn't work

Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried ...

Resolved! Port number

I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

Resolved! Change plan page not working.

When I try to change my plan for the next billing period, I'm taken to a web page in which nothing works. The buttons are all disabled, and there are no "options above":  I found a thread about a similar problem, but the recommended solution (clear c...

Resolved! send/receive pictures on my blackberry

How can I send/receive pictures on my blackberry torch phone?

Resolved! ok