Community

Resolved! Port from Rogers taking more a day

Hello,I just signed up to Public Mobile yesterday.  I activated my SIM and successfully ported my Rogers Mobile Number last night.   I can make outgoing calls and the caller ID shows correctly on the person receiving the call.  When the call back my ...

Resolved! Change payment method

How do I change my autopay method of payment?

Resolved! taxes

if i activate $40 plans how much i pay after taxes 

Resolved! I did not get my rewards

Hi, I did not get my rewards for the last 3 months (21$ missing). Also, I tried to submit à ticket, but the Web page freeze. Can I contact à moderator here? @CS_Agent 

Resolved! New activation issues

My credit card won't get recognized against my addres. It's weird since it's the same card as another account.  Now a few days after the initial account setup failure, my sim card is blocked.  What to do now? 

Resolved! Troubles Porting In and Creating Ticket

I just ported over from speakout and can not dial out.  Dialing in goes straight to voicemail. I pulled out the SIM and restarted with no resolution. Trying to open a ticket and I get a login error with this account and can't log in to create a ticke...

Resolved! New email address for account

I forgot email address and I want to add new email address. when enter phone number it say it already registered and asks me the email which I forgot. How to setup account again with phone number.  Edit by SD08:  Moved from Community (Beginner's Guid...

Resolved! my sim card

i order sim card through online now its two weeks i didnt get yet order no;225096

Resolved! unable to receive in coming cellphone calls

I just activated my public mobile but am unable to receive calls on my cellphone from another cellphone . I called my former provider, Virgin mobile. Maybe I took out the old SIM card too soon before putting in my new Public SIM card. Is this possibl...

Resolved! Can't login to my account

Resolved! Can't access my account

I got a plan for my father and he said its not working. I had my credit card on auto pay so that shouldn't be the issue. The password he gives me isn't working but im not even 100% sure the email address is correct. The plan is in my name. What can I...

Resolved! switching numbers

So I thought this would be an easy navigation but my "old" iphone is being difficult. Originally I was going to port my landline number over and wait the max 3 days for it to activate, but I'm apprehensive doing it this way. So my question is; I was ...

Resolved! chtr user to public mobile same number

I'm chtr mobile user convert my number to public mobile same number 1.my chtr number is still active 2.i have public mobile sim card  

Resolved! Account

What is my account number 

Resolved! Issue porting my number from voip.ms

Hi, I received a call on my backup number that said there was a problem porting my number from my previous service (voip.ms) and to post about it here.

Resolved! Activation Code

If you know someone that has recently joined Public Mobile and you forgot to include your activation code to get the $10 credit is it too late to receive it? Or can it only be applied when you sign up? Thanks,Chris76

Resolved! How do I change my monthly plan without a self-serve account?

I got my SIM card back in 2015 under my community account and has completely forgotten how I managed to set up the autopay. Now I want to change my plan but I don't have a self-serve account or account pin & I can't register my current SIM to get a s...

Resolved! Why does my renewal date keep changing. It keeps moving up by a couple of days

Resolved! Autopay

Can I set-up an auto payment directly from my chequing account? And how do I change the source of my auto-payment from my account?