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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! HELP! Victim of a sim card swap. What next?

Hi everyone, Someone managed to swap my sim card with theirs and was able to access my PayPal account and make multiple fraudulent purchases. I have gone into Lost/Stolen Phone > Suspended Service. What should I do next to retrieve access to my phone...

Resolved! Help! I'm being charged multiple times per month, but it does not show up on my transaction history.

I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly abou...

Message de casino????

Resolved! Oneplus 8t

I'm looking at upgrading to the Oneplus 8t but I can't seem to find any info to determine if it is an accepted device. Does anyone know? Thanks

Resolved! old $10 plan, no data but with promo data

i have the old $10 plan that has no data.as part of the plan. yet i have been given, by pm, a 1GB promo, plus now the holiday 2GB one time add on. can i use this data with my plan and if not can i give the data to another member? thanks.

Promotion

Resolved! Questions about Public mobile rules

Hi Friends,Please help me to learn more about Public mobile rules.What we are allowed to do and what we are not allowed to do...Thank you for your cooperation.

Rewards - please use my reward code

Posting of referral code isn't allowed

Resolved! Calling minutes

How do l check to see how many minutes I’m using a month. Thanks

Texts in wrong order

Anyone else find that their texts show up in the wrong order if they are sent within the same minute? Ex: both a text and a reply sent at 1:14 pm. The reply would show up above the original text. I'm on a Samsung S9. This has been happening for a few...

May I use my phone in China?

Resolved! May I use my phone in China?

I want to know how to keep my phone works when I travel in China.I heard other phone company can. Thanks.

Changing credit card information for autopay

Resolved! Changing credit card information for autopay

I'm wondering if others have had the same experience as I did when trying to update my credit card expiration date?Firstly, I found it difficult to find the proper "location" for "manage my card".Once I finally found the location, I was then presente...

Holiday Bonus International Calling

Resolved! Holiday Bonus International Calling

If I call someone in another country using the 500 minutes of International calling from the holiday bonus, would they get charged as well? Also - shoutout to Public Mobile for the Holiday bonus, super cool of them!

Resolved! Active

I just active dec 1 and now I have to top up again on Dec 31 this one I don't have money again untill Jan 1

Resolved! Black Friday Deal

I had signed up for the Black Friday deal and had put in my email address but when I signed up tonight with Public Mobile it didn't let me use that email address because it was too long. Anyone else have this issue? Wondering how I can still get the...

holiday bonuses

data

Hi thereMy data is going to fast can anyone help me. Rickee

Resolved! Not receiving One time password after porting

I had port my number to public. Now I am not receiving OTP from bank but i am able to receive other messages.

Resolved! Overcharged on my credit card bill

Dear Sir, Madam, My account statement on the Public Mobile website stated that my net charge is $22 per month plus taxes. However, when reviewing my credit card bill I was charged twice on Nov 8 for 28.25. Regards,Shabnum.

I can't make calls or receive them

I just set up my phone. I did not make a number transfer, had no number to transfer. Public provided a number. If someone calls it goes straight to voicemail and I can not make any calls. There is no service what so ever!.

Resolved! Retroactive rerfer a friend?

A couple of years ago, we switched to PM (from Canada's oldest carrier) - a really great move. A few months later, we figured that we needed a second phone so, back to PM we went and got another phone. Silly me, though, because I didn't think to use ...

Resolved! My voicemail is not working and people get a Line Busy message when they try to call me

I have access to my voicemail and it had been working for a while but it seems to have stopped without cause. I have played around with the setting trying to reactivate it and it does seem to have a greeting and looks like it is active on the back en...

My phone number is being spoofed!==

People are getting calls from my number, but I never called. They said "I" been calling them more than 10 times a day..... The scammers are using my number. Any way to solve that from the phone carrier's end?

Can't access my account

My daughter signed me up now I can't access my account pretty sure she used wrong email

texts

I am only able to send texts to some people and not others.

Resolved! Submitting Ticket From Different Account

I manage 2 accounts on here and I know of others that manage a lot more than that. If I have an issue that requires me to open a ticket on my "other" account not immediately associated with this community account for rewards purposes can I do it thro...

Resolved! Not received my simm more than 7 days

Where is my simm?

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