Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not recei...
Hello.Does this promotion apply indefinitely? Will I still receive my usual customer discounts for referrals, loyalty and payments made by automatic debit? Does this price include all the other benefits of my existing plan such as unlimited texting a...
Just found out about this from a friend who signed up at the same time I did ( 3 or 4 years ago - $25 / month plan ) and I haven't received an invitation txt yet OR I might have accidentally deleted it ? I'd really like to switch , ..anything I can d...
My wife can not access her account as we have the same email address, how do we set up a separate account for her
I get discounts but my husband gets points. No idea why he doesn’t get discounts. He joined later than me, so the discount promotion is finished?
Just got a text to change my subscription with a 29$ 10GB deal. I said yes but it does not show that it will change on next renewal. Is this a phish??
Just received a text offering this $29/month 10GB of data at 4G speeds of up to 100mbps. Offer ends Jan. 14/24. I'm an old guy just getting used to cell phones. Wanted to know if that date corresponds with my renewal date. Is the renewal date the ...
Created an account, got new SIM card. But now can’t log in. Verification is sent but upon ending the code it defaults to Forbidden AI. Tried multiple devices and clearing browser cache. When trying to contact customer support it says I need to log in...
Hello,I received a text from Public Mobile saying that I have a promotion for 10GB of data for $29/month, how do I know the fine print of this offer - does it expire after one month and then I have to pay an increased price? And how do I know if this...
I have ported my number from lucky to PM without doing the EverSafe. Now that I am trying to log in my account and the system says it will send a code to my phone, which I never received in my new sim. I am guessing it somehow still sends the code to...
Hello, I have not received the new confirmation text and it has been over 90minutes. I tried the chat function with no luck and the submit ticket has been broken all day. Is there another way to reach out to support?
On both iOS and website, I can login ok. I get the text confirmation, enter the number etc. But the all I get is the … loading screen. I’ve just left it for a long time (10 minutes) and it never loads. I’ve tried different networks, different bro...
So I want to move to a plan with faster service and 40gb of data, but the plan that has this is a 5g plan for $40. I only have a 4G phone, would I still get 4g service from this 5g plan? Also, would loyalty stuff transfer to the new subscription?
I received this offer message from public mobile on my 2nd Mobile number. I want to know is a legitimate offer, because I am unable to find this offer on the Public Mobile website.Can I get this offer on my both Public Mobile numbers or just the one ...
Is there anyone using a 4g phone on the 5g network (i assume you also subscribe to a 5g Public Mobile plan)If yes, how is it working for you.
I put my SIM card in my new phone but says carrier needs to activate the phone? What happens to simple days where I just moved my sim card
What happened to the reminder notifications that your bill is due????Super annoying that they don't give a heads up and they change the date all the time. Is there a way to turn it on?
Friend trying to set phone up on public MobileHe says the last step to finish his phone set up for public mobile subscription... he has to go on line to google play and download Public Mobile app but his phone must be to old for app we see app but ...
I may have an uncompleted transfer, but I never received the message for the confirmation. I put in the right IMEI number details but then PM told me I put the details in "wrong" and that an associate would reach out. For reference I'm porting a numb...
I have been with you guys for a few years now and also as of November 2023 am also paying for a second monthly service plan for my teenage daughter. On my account I have received 3 separate FREE LD MINUTE PACKAGES over the years totalling 1400 minut...
How do I close the account of a deceased customer. I am the executor of the estate
She has a US add on and I am not permitted to call her. What’s going on?
I cancelled my service with public mobile 6 months ago and noticed that they are still taking money from my account every month. I never noticed it until today because I don't generally look at all of my transactions. It even shows when I log in th...
I noticed public mobile has a good offer for new activations only. I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer servic...
I've received a text offering an upgrade. If I accept do I keep the loyalty and subscription rewards I currently have?
Hi,I accidentally chose esim instead of sim when purchasing the plan. I have not activated yet, and I wonder if there is a way to switch to sim.Thanks.
How to I switch my phone from Telus to Public after having a problem with the first attempt to transfer?
I am not connected to. WiFi. I cannot access my confirmation code sent to my cellphone
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