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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Sim card no service

My sim card has no service after using aeroplane mode and no matter what i do i cannot get service back.I have resetted phone, removed sim and my bill is paid.I think there is a problem at the carrier end.My SIM number is: xxxxxxxxxxxxxxxxxxxxxxxxxxx...

eone23 by Good Citizen / Bon Citoyen
  • 460 Views
  • 6 replies
  • 0 Bravos

Loyalty and Auto-payment Reward

Hi there. I've been with Public Mobile coming up to 2 years. My bill statementindicates that my monthly bill payment is $26 dollars. $2 rewarded for loyalty and $2 for auto-payment. My monthly billing charge is currently at $30. I'm just wondering if...

lcam77 by Great Neighbour / Super Voisin
  • 646 Views
  • 6 replies
  • 0 Bravos

Google Maps Does Not Work With DATA

 Google Maps Does Not Work With DATA Last month, my Google Maps was working perfectly fine while my data was on. Now, Google Maps does not work at all when data is on...Google Maps works perfectly with my wifi, but not when my data is on. When I'm ou...

hebapublic by Great Neighbour / Super Voisin
  • 1084 Views
  • 12 replies
  • 1 Bravos

Resolved! PLEASE HELP.

I hate how you can not talk to anybody. I’ve been trying to cancel my plan for 2 weeks straight. I can’t even log into my account when I click”my account” and the email that is 1000% the one used for this says can’t verify email. When I call it says ...

Nileblanc97 by Great Neighbour / Super Voisin
  • 773 Views
  • 7 replies
  • 0 Bravos

Resolved! Number change

Hi everyone  I am wondering if there is any way to pick the last four digits of my phone number. I have been on PM for about a year already 

RyanFox by Great Neighbour / Super Voisin
  • 661 Views
  • 11 replies
  • 0 Bravos

Resolved! port in trouble

I received a voicemail that my transfer didn't work because there was another transfer.  How do I fix this??

aungiedekok by Great Neighbour / Super Voisin
  • 925 Views
  • 5 replies
  • 0 Bravos

Resolved! How to access 2nd telephone number on my account?

I wish to add-on data to a 2nd number I have on my account.  I registered 2 mobile numbers and pay monthly for both numbers and plans.  I wish to add-on to the "non-base" number or, in other words, the 2nd telephone we currently use with our account....

hiker25 by Great Neighbour / Super Voisin
  • 1095 Views
  • 11 replies
  • 0 Bravos

Resolved! payment

Why is my Visa Debit not accepted for auto pay?

medicinepath by Great Neighbour / Super Voisin
  • 1000 Views
  • 8 replies
  • 0 Bravos

Call redirected to another number

For the past 2 days, when people call my number, their call goes through to another number. My number is xxxxxxxxxx and the call is redirected to someone else with the same number except the last 3 numbers are 176 instead of my 167. I called my numbe...

moegagner by Good Citizen / Bon Citoyen
  • 773 Views
  • 9 replies
  • 0 Bravos

Resolved! About my refer frien d

I referred so many friends that I was using free 50 $plan but how come now I only have 17 friends what happening can any body help

Resolved! Refreal Bonus

i activated my sim today by adding on of my friend referral code. will i get the $10 credit for that ?  

Bijal_patel09 by Great Neighbour / Super Voisin
  • 526 Views
  • 2 replies
  • 0 Bravos

Resolved! Voicemail Not Working

Hey community: I've been with Public Mobile for some time now. For some reason, callers are unable to leave voicemail for me.Even though I recorded a new message, the phone plays my extended absencenotification. I don't even know where to look to see...

Tiny_Steve by Great Neighbour / Super Voisin
  • 661 Views
  • 3 replies
  • 0 Bravos

SIM card purchase cheaper on Amazon?

Hello world ! Recent Public Mobile adopter here. The SIM card purchase was a bit cheaper on Amazon. Am I allowed to share that info here? Thanks.

adxzxr by Great Neighbour / Super Voisin
  • 761 Views
  • 4 replies
  • 5 Bravos

Resolved! Canceling old carrier service

HiDoes anyone know if I need to contact my old carrier Fido to cancel my services? I just moved to Public and the connection is active.

11ab104 by Great Neighbour / Super Voisin
  • 699 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I change the "locality" of my phone number?

Currently calls made from the city I live in to my phone (while I am within the city) register as long distance calls, despite my account  address being current. When I first created the phone number 10 years ago I was living in a different city. Is ...

DawsonMark by Great Neighbour / Super Voisin
  • 1453 Views
  • 3 replies
  • 0 Bravos

30 days free?

HiI'm a new member. Just signed up. I activated on September 3rd. I just checked my account and there us no 30 day credit. What should I do? Thanks for your help.

prairiedogbob by Great Citizen / Super Citoyen
  • 1280 Views
  • 39 replies
  • 1 Bravos

Travelling out of province

Hi, My plan is the following:- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text- 500 min Canada-Wide Long Distance (Add On)My home province is Manitoba. If I am travelling outside of Manitoba...

sajujsam by Great Neighbour / Super Voisin
  • 539 Views
  • 7 replies
  • 0 Bravos

Unlock number

i am changing service providers. I need public mobile to unlock my number. How do I do that?

Sunyland by Great Neighbour / Super Voisin
  • 626 Views
  • 3 replies
  • 0 Bravos

Cannot log in to my account

I have a $40/month account but cannot log in with my email/password combo. I tried to reset the password but receive a message that this email address is not recognized. Could my account be compromised? I just received a text message Payment is due O...

SavageMama by Great Neighbour / Super Voisin
  • 712 Views
  • 5 replies
  • 0 Bravos
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