Community

Resolved! Does Add-on data roll over for ever?

Hello All, I'm new to PM and had some issues with my data that PM support is currently reviewing. So, meanwhile I only have 200MB left for the month and was thinking of getting some top-up data.I've looked through some posts on this, but still have a...

Resolved! Cancel my subscription

I am moving to Koodo Mobile. I has requested to port my phone number ***-***-**** fromPublic Mobile to Koodo Mobile as soon as their SIM card is activated. Please synchronize the departure of my number of Public Mobile to the activation on Koodo plea...

Resolved! Any advantages of changing to a 90 day plan?

Hello All, I'm new to PM and have found the service to be good so far.I have a 30 day plan with the auto pay enabled. 1. How do I change to a 90 day plan? (I don't see any options when I go into my Plans)2. Are there any advantages or cost benefits o...

Resolved! New sim, Same number

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility?? TIA

Resolved! Apple iPhone Question

Ok here is a super weird situationAny Apple experts with an idea? Wife had sent etransfer through RBC bank app to her sisterAbout 2 days later I randomly received a message at home my wife was trying to airdrop me something and it appeared to be a sc...

Resolved! my pin

i forgot my security answer

Resolved! Blocked number on Nov 27, 2020. Yesterday Nov 28, 2020 the blocked number still called.

I checked my phone usage today.   The number number 778-580-4001 shows in my outgoing usage everyday.  I never called this number and I do not know this number.  This issue I have asked on Friday  Nov 27, 2020 and I was told that I can block this num...

Resolved! Payment Vouchers

Hi , so I purchased a payment voucher from grocery store I always buy them from and I can’t seem to get it to work , I’ve called *611 and entered the pin , I got an account and entered payment voucher online didn’t work , I even went back to the groc...

Resolved! PM scam to my email from the community?

Am I correct in thinking the private message below is a scam attempt? I've gotten a couple of these in the last 2 days... They read as follows -  You have a new message from the Public Mobile Community!Please do not reply to this email. This address ...

Resolved! Rewards

Is there somewhere i can click to earn community rewards I'm not really sure how to earn them (somewhere to be clicked). Thank you in advance.

Resolved! I forgot my new telephone number

Resolved! porting my old koodo number to pm

how can I port in my old koodo number to my new PM 

Resolved! Is the iPhone 12 series compatible?

I currently have an iPhone 11 Pro. Considering switching to iPhone 12 Pro or Pro Max. Are these phones compatible with Public Mobile? Can I just pop my current SIM in the iPhone 12 Pro and it work?  

Resolved! Re: Community Terms of Service & New Community Guidelines

How do I report inappropriate content in my private messages? I have had two private messages with poor grammar in the last day for contests with a link to enter to win an iPhone 12. 

Resolved! texting abroad

Hi guys, I have a basic plan (the 15$ one). I was wondering if I send a text from Mexico, how does it work, will they take the extra charge directly on my credit card and does anyone have an idea how much it would cost me? Thanks

Resolved! Being charged whole amount of the plan and no rewards being applied from months

Hi,I have 2 connections and both being on $40 plan, I am being charged more than $40 each month on both. Both had auto-pay from day 1 ($2 reward)As off today,First number has $2 auto-pay, $1 referral and $1 loyalty reward = $4 in total (plan cost $40...

Resolved! Re: CONTEST CLOSED: Help us redesign our boards for a chance to win!

I am getting solicitation from members in my email offering iphone 12 ad a prize, etc.  How do I stop members from emailing me with surveys id whatever?