Community

Resolved! Can’t log in and reset isn’t sending emils

Can’t get into account 

Resolved! Need help to transfer between public mobile numbers

Hello, I'd like to speak with a team moderator to solve this following problem. I've been a public mobile user for a long time but never registered an account until now. I've always used vouchers to top up my account through 611. However, my old phon...

Resolved! Data usage

Data is turned off on my phone. My account shows data usage labeled "Web" How come? and what does that mean.

Resolved! Who does public mobile belong to

Is public mobil a Canadian owned phone company 

Resolved! Tranfering my phone number from Koodo

The system won't allow me to submit a ticket to ask the question and the articles are confusing.  I want to activate my SIM card and transfer my phone number. I am with Koodoo. I am told I can't and referred to an article that only tells me that:If y...

Resolved! marketing emails

I just received an email from "heats" asking me to enter a contest for an iphone.  The link took me to a page asking for payment of $1.00 to enter the contest and subscribe to Influence credit.  After 3 days I would be charged $69 for this subscripti...

Resolved! Refer a friend rewards

I know there is a place where you can see the cell numbers you have referred or partially anyway. Can someone please tell me how to find it?

Resolved! Frequent announcements by Public Mobile?

Hello, Anyone getting unwanted promotional/advertising messages from Public Mobile? One was from 5179, selling old Koodo phones, and another from 5129 asking me to complain about bad telecom service to the CCTS. Not anything to complain about yet Pub...

Resolved! Public Mobile certified pre-owned phones

I follow Public Mobile by trying to log into my account at least once a month to check in on updates happening with the service. I was actually really happy to see that they're now selling certified pre-owned phones. I run a nonprofit for front line ...

Resolved! I got an offer to move to Koodo. What happens to my current balance with PM I move?

Hello, I got SMS offer to move to Koodo from Public Mobile. I have loaded quite a bit of money to PM account. What happens to that money if I move to Koodo? Will I get a refund or will this balance get transferred to Koodo account? Thanks

Resolved! Samsung A51 with older plan

Hi All  Current PM customer going to upgrade my phone From what I've read, the A51 is ok on the Public network, but I haven't seen this model from Stapes / Visions mentioned. It says its unlocked. Model: SM-A515WZKA.  1) Would there be any issues if ...

Resolved! Phone number change

I recently set up my daughter with her first phone number. Is it possible to change a supplied phone number to one other than the few suggested ones?  For example, I would like her to have one with the same 3 digits as mine and my wife's. Such as (fo...

Resolved! Unknown charges from my bank account

I have no idea what Public Mobile is all about. I have been having $49.35 deducted from my bank account since July to present (November 2020). I don't use a public mobile service and have no idea why I'm paying a monthly subscription. Please help me ...

Resolved! Community reward.. Top 50%

newbie question.. For community reward.. minimum to get a $1 is to become the top 50% of contributor.. that is around how many question or reply per month?   I know it is different depends on how everyone contributes.. but anyone can tell me a brief ...

Resolved! Canada wide?

I just switched to public mobile on the 28$ 2.5gb plan with canada wide calling unlimited and international text unlimited. I want to confirm that if I am in Quebec I can text/call any number in Canada without any charges? I can also use data canada ...

Resolved! Imessage Activation Unsuccessful

Hi, I recently switch phones and I haven't been able to activate my iMessage or Facetime. Just wondering if this can possibly be a carrier issue.  Thanks

Resolved! how long will the $20 come?

Hi,  just wonder how long i will see the current promo $20 comes to my account? I have referred my friend.  My friend sees the $10 on his account already.. for me.. i see the $1/month refer friend reward.. but I don't see the $20 yet.. how long would...

Resolved! How do you call 911 if you can’t call out?