Community

Resolved! Password locked out. Secret question wrong

My cellphone account is locked. My secret question year of birth is wrong. I need my account number. Please help, send me a PM. 

Resolved! Referred my wife

I told my wife about public mobile she went to Wal mart they signed her up and activated SIM..   my referral code wasn't entered anywhere yet can she still do it?  Can I still get the $1 off every month and the $10 credit?

Resolved! How to switch to the $28 2.5GB data unlimited call and text plan

A plan for QC users, $28 including 2.5GB data, is the original $35 one with monthly discount of $5 and $2 for autopay. (35-5-2=28)I have already signed up for Autopay and also a QC user.When I tried to change my plan, I did not find an option of $28....

Resolved! Locking in New Plan Offer but on Next Renewal Date

Hello PM Community! I have a question regarding the new Black Friday Deals. I am currently on the $120/90days 12GB plan from many years ago, but I would like to switch over to the $45/mo 6.5GB plan that is currently being offered for Black Friday. As...

Resolved! Help creating online account - I'm stuck

Trying to create an online account so I can update my billing information. Part of the set up is to receive a 6 digit access code by text, but the access code never arrives. Without that, I can set up an account. And without an account, I can't open ...

Resolved! SIM card stopped working overnight Paypal got hacked in same night

I've had my SIM card for at least 2yrs now and randomly last night my phone stopped working on the Public Mobile network. Says "Network not available". I attempted to re-install the sim card several times, didn't make a difference. Device reads the S...

Resolved! Re: Beginner’s Guide to the Community

hello I wanna make a payment by voucher. My plan is $25 plus tax   And I bought $25 public mobile voucher already in London Drug but the system said cannot add.   Maybe because my account is suspended. I just changed the payment way.  Please help me....

Resolved! Port request - transfer number from fido plan

I signed up with Public Mobile 2 weeks ago. When I signed up I tried transferring my old phone number from the plan I had with Fido. 2 weeks later this transfer still hasn't worked. Did I not enter the right information on the transfer page? I'm a bi...

Resolved! how to get my payment invoice for monthly payment in 2020?

how to get my payment invoice for monthly payment in 2020?

Resolved! Port old number

I just activated my sim and I have an old number with Telus but it didnt port over. Can someone help me port my old telus number over. Thanks

Resolved! Over charged on my account

I’m not understanding the transaction history on my account. This is the first bill for me after signing up and my bank account was overcharged. I have the $35 plan but there was another $24 charge from public mobile?? 

Resolved! Add on Canada wide minutes

How do I add on Canada wide minutes , not Canada wide long distance?

Resolved! trying to change sim card number getting error message